I tried contacting my uber eats driver by calling her twice and messaging her * times s...

GetHuman-nooralmu's customer service issue with UberEATS from August 2018

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I tried contacting my uber eats driver by calling her twice and messaging her * times saying my delivery address was put in wrong because that’s what the app told me to do, she chose to ignore that. She went to the original delivery address, which she had got to ** min later than she was supposed to, and was upset when I told her she was at the wrong delivery address. She could not figure out how to get to the correct address I told her and she called me asking to meet her somewhere which I couldn’t do because if I could leave I would pick up the food myself. She then tells me she will not get paid because she will be late which she already would have been. She then abrubptly cancels my order claiming she tried to get to me but couldn’t just because she wanted to get paid. I want a full refund and I want this driver to be taking responsibility for her actions instead of blaming the customer for it. This is unacceptable and I hope I get better customer service from uber eats in the future. *I ordered from philly steaks & gyros in richmond, VA.
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Customer service issue
Reported by GetHuman-nooralmu
Aug 2nd, 2018 - 9 mons ago
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GetHuman-nooralmu started working on this issue
Aug 2nd, 2018 4:59pm
GetHuman-nooralmu confirmed the issue is fixed. Hooray!
Aug 3rd, 2018 10:34pm