Hi. I am a partner delivery driver. My name is Joseph Henderson and i deliver in the Ta...
GetHuman941985's customer service issue with UberEATS from August 2018
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The issue in GetHuman941985's own words
Deliver food timely ... Hi. I am a partner delivery driver. My name is Joseph Henderson and i deliver in the Tampa, Florida USA area. My chief complaint is regarding customer delivery address detail. I do not know if the customer deliberatly does not want to list their exact address or the fault lies with UBER's data entry system but, i cannot deliver goods to the customer when they tell me to park in the VICINITY of an address. This waists precious time because often i have to call the customer for additional location input. Often, they fail to monitor my progress towards delivering their product and appear to take a lack luster attitude toward accepting their product. That, of course, it THEIR problem! I'm paid by the number if completed order executions not to stand around waiting for the customer to either come to me or to advise me of additional delivery instructions NOT included in the original call. This reflects poorly on my performance and ability to deliver to second customers in a timely manner. Additionally, many of our customers live in gated communities. While this is an additional unnecessary delivery burden, it would be appreciated if the customer would include the gate code along with the delivery special instructions. Failing this, adds significantly to delivery inefficiency. They only have to register their address once. Please encourage customers to be COMPLETE when describing their address. An add-on easy complaint registry dialog box within the app would be appreciated to register exceptions as they occur and as related to specific deliveries.
There are other variables that contribute to long term deliveries.
Adding a dialog box with the delivery app would enable me to record specific exceptions associated with deliveries.
I expected that delivery addresses would be complete including the current name if the hotel or apartment complex and any security gate codes involved.
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