Ordered two meals from gusto on Peachtree my driver is Eavns. Estimated time was suppos...

GetHuman-jonatell's customer service issue with UberEATS from July 2018

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The issue in GetHuman-jonatell's own words
Ordered two meals from gusto on Peachtree my driver is Eavns. Estimated time was supposed to be *:**. Time get going back so eta went to *:**. Called and texting him and he ignored my calls and never replied. Next thing I know I see him on the map driving around time to the airport and all around Atlanta. It’s *:** and my food has still not arrived. I’ve been hungry since *:** and had the ppportunity to litterally walk next door for food but instead I decided to try to use Uber eats service for the first time ever. Little did I know that this is the service that I would get. I have a final exam at *am tomorrow morning which I’ve been studying for all day and this entire process with speaking with customer service and calling the driver to figure out what is going on has token a lot of time out of my studying which is RIDICULOUS! This is the absolute worst experience ever. Customer service called me back for confirmation and was SUPER RUDE. The lady hung up on me. Great job Uber eats your service is amazing all around
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UberEATS

Customer service issue
Reported by GetHuman-jonatell
Jul 31st, 2018 - 9 mons ago
I have an issue with UberEATS too
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Seen by 2 customers so far
Similar issue to 8411 others
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GetHuman-jonatell started working on this issue
Jul 31st, 2018 11:42pm
GetHuman-jonatell indicated the issue is not fixed yet.
Jul 31st, 2018 11:59pm