I ordered, for the first time...from McDonald's...for delivery to our hotel room at The...

GetHuman-drahcir's customer service issue with UberEATS from July 2018

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The issue in GetHuman-drahcir's own words
I ordered, for the first time...from McDonald's...for delivery to our hotel room at The Residence Inn, *** Queensway Dr*Long Beach, CA *****. The driver, Sophie contacted me via text saying "Im here". I responded that no one was at our door. They replied " I can't get in." I tell them to push the button and come in. Response " I did" I then inform them I am looking DIRECTLY at the gate. I have a clear view of it and no one is here. No response. Other cars came through the parking lot while I'm reading the texts. Thought it was 'Sophie'...it was not. I'm also standing next to security at time as well. I look at the phone and the texts were gone and it said order cancelled! I want to be sure that my card is not charged for this. The address was clearly given. The instructions straight forward. This is not a new property and is easily identifiable on any map. Even though we asked for room delivery...I was WAITING at the front door for when I saw the app claim the driver was getting close and my wife stayed in the suite. It's now *:**am and we have had no food and your driver is riding around eating it. I am extremely agitated by this. What are you going to do for us?
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Customer service issue
Reported by GetHuman-drahcir
Jul 28th, 2018 - 10 mons ago
I have an issue with UberEATS too
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GetHuman-drahcir started working on this issue
Jul 28th, 2018 9:26am