Before contacting them, items GetHuman-drahcir may need:
Name, Email address, and Phone number
The issue in GetHuman-drahcir's own words
I ordered, for the first time...from McDonald's...for delivery to our hotel room at The Residence Inn, *** Queensway Dr*Long Beach, CA *****. The driver, Sophie contacted me via text saying "Im here". I responded that no one was at our door. They replied " I can't get in." I tell them to push the button and come in. Response " I did" I then inform them I am looking DIRECTLY at the gate. I have a clear view of it and no one is here. No response. Other cars came through the parking lot while I'm reading the texts. Thought it was 'Sophie'...it was not. I'm also standing next to security at time as well. I look at the phone and the texts were gone and it said order cancelled! I want to be sure that my card is not charged for this. The address was clearly given. The instructions straight forward. This is not a new property and is easily identifiable on any map. Even though we asked for room delivery...I was WAITING at the front door for when I saw the app claim the driver was getting close and my wife stayed in the suite. It's now *:**am and we have had no food and your driver is riding around eating it. I am extremely agitated by this. What are you going to do for us?
GetHuman-drahcir did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-drahcir fixed the problem
We are waiting for GetHuman-drahcir to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.