We ordered from Pattaya Thai from Ubereats, and they included meat potstickers in our o...

GetHuman-terraca's customer service issue with UberEATS from July 2018

2 views
 | 
7375 similar
 | 
0 following
Help with my UberEATS issue
First: share to improve GetHuman-terraca's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-terraca's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-terraca a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-terraca may need:
Name, Email address, and Phone number
The issue in GetHuman-terraca's own words
We ordered from Pattaya Thai from Ubereats, and they included meat potstickers in our order. Normally, this wouldn't be an issue, but the two of us who ordered them are vegetarian. When I called the restaurant to report the issue, they said there was nothing which could be done. I asked for a discount, which they were only willing to offer **%. When the vegetarian who ate the meat got on the phone to offer her information, they tried to go back on what was said, and say that it was not pork, but chopped up tofu. We understand this is not a problem with Uber, but we said that we would be reporting the incident, regardless. Lying to unhappy customers after a mistake such as this is terrible customer service. I don't know what Uber can do, or if there is anything which can be done, but felt it necessary to provide the complaint for future record.
GetHuman-terraca did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-terraca fixed the problem
We are waiting for GetHuman-terraca to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-terraca fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman-terraca
Jul 25th, 2018 - 10 mons ago
I have an issue with UberEATS too
Not resolved
Seen by 2 customers so far
Similar issue to 7375 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-terraca started working on this issue
Jul 25th, 2018 12:28am