We ordered from Pattaya Thai from Ubereats, and they included meat potstickers in our o...

GetHuman-terraca's customer service issue with UberEATS from July 2018

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The issue in GetHuman-terraca's own words
We ordered from Pattaya Thai from Ubereats, and they included meat potstickers in our order. Normally, this wouldn't be an issue, but the two of us who ordered them are vegetarian. When I called the restaurant to report the issue, they said there was nothing which could be done. I asked for a discount, which they were only willing to offer **%. When the vegetarian who ate the meat got on the phone to offer her information, they tried to go back on what was said, and say that it was not pork, but chopped up tofu. We understand this is not a problem with Uber, but we said that we would be reporting the incident, regardless. Lying to unhappy customers after a mistake such as this is terrible customer service. I don't know what Uber can do, or if there is anything which can be done, but felt it necessary to provide the complaint for future record.
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Customer service issue
Reported by GetHuman-terraca
Jul 25th, 2018 - 10 mons ago
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GetHuman-terraca started working on this issue
Jul 25th, 2018 12:28am