Hello, me and my sister ordered Rita’s ice cream from Glen Rock, NJ using ubereats. Whe...

GetHuman-cebuana's customer service issue with UberEATS from July 2018

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The issue in GetHuman-cebuana's own words
Hello, me and my sister ordered Rita’s ice cream from Glen Rock, NJ using ubereats. When we got the notification that our driver was on the way, we saw that her profile picture was of a woman named Yuriza. A coupled minutes later I received a text saying our delivery was here so I looked out my window and instead of seeing the woman Yuriza, I saw a man who looked NOTHING like her. Now me and my sister were a bit freaked out because he was posing as a woman and even though we were a bit cautious we headed towards the door. But right as I went to open the door, this delivery man turned around and took our food with him! Not only was he posing as different person, he took our food, without trying to contact us by ringing our doorbell (my sister and I checked to see if our doorbell worked and it did) . Now this is very upsetting and we wasted $** and we would like a refund please!
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Customer service issue
Reported by GetHuman-cebuana
Jul 24th, 2018 - 10 mons ago
I have an issue with UberEATS too
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Seen by 4 customers so far
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GetHuman-cebuana started working on this issue
Jul 24th, 2018 8:20pm