My driver called and stated that while she was inside the restaurant, one of my thai ic...

GetHuman860665's customer service issue with UberEATS from July 2018

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The issue in GetHuman860665's own words
My driver called and stated that while she was inside the restaurant, one of my thai iced teas spilled and the manager refused to give her another one. She said the restaurant manager said it was her fault and she was mad that it had happened because the restaurant didnt pack it tight enough. I called the restaurant and the manager said she had left for * minutes, that my drink was packed perfectly tight when he gave it to her. That is apparently why he would not make her another drink. I need a refund for my entire order last night as this is my second time using uber eats and it was a terrible experience. It took a long time and I didnt get everything I ordered. That, and I have to go out of my way to complain and ask for my money back. * I believe the restaurant manager that the driver came back because it took her much longer than it should have to drop off the food, if she had dropped it inside the store like she said then the manager would have had no choice but to give her another one and it would not have taken as long. *This is just a really unfortunate experience, I like this app as I have used it before and told many of my friends how convenient it is.

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Customer service issue
Reported by GetHuman860665
Jul 8th, 2018 - 5 years ago
Seen by 6 customers so far
Similar issue to 5432 others
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GetHuman860665 started working on this issue
Jul 8th, 2018 6:03pm
GetHuman860665 indicated the issue is not fixed yet.
Jul 8th, 2018 10:10pm