I made an order on Sunday *th July ****A* the driver Pablo split the drinks whilst on r...

GetHuman859923's customer service issue with UberEATS from July 2018

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The issue in GetHuman859923's own words
I made an order on Sunday *th July ****A* the driver Pablo split the drinks whilst on route however he did not state this when he cancelled the order, presumably to avoid not getting paid. My issue is £*.** was taken from my account and I was verbally abused by your driver. I want money reimbursed as no delivery was made and no second driver arrived. I will be taking this further should I need to as your driver lied regarding the cancellation on the app and he also lied to my face stating another driver would be coming. He also has the audacity to call me stupid even though it is clear he does not understand how use the app or behave professionally. Might I also mention he is supposed to state why he cancelled and he did not. If your drivers do not speak English they should not be working as the clients using the app are English and deserve answers when speaking with your team instead of being verbally abused sue to lack of training and professionalism.

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UberEATS

Customer service issue
Reported by GetHuman859923
Jul 8th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5417 others
0 customers following this

Timeline

GetHuman859923 started working on this issue
Jul 8th, 2018 9:42am
GetHuman859923 shared this issue with others over email
Jul 8th, 2018 9:44am