I ordered uber eats on Saturday, June **th the estimated time my food would arrive was...

GetHuman846694's customer service issue with UberEATS from July 2018

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The issue in GetHuman846694's own words
I ordered uber eats on Saturday, June **th the estimated time my food would arrive was *:**am. I checked on the app and my food was still not confirmed by the restaurant. I called uber eats to cancel my order, since the restaurant had not confirmed my order, and the driver had not picked up the order. I called uber eats to cancel i was told that the oder could not be cancelled because they don’t do that. I was put on hold for five minutes and was told the driver had picked up the order. I told the representative I wanted to cancel. She said she wasn’t able to cancel the order. I told her i was not home anymore because i had to be somewhere at a certain time. This was now past *:**. She stated the driver would be there in ** minutes. I once again told her I was not home and was unable to receive the food. She said if we cancel the order i was still going to get charged for the food. The food was not eaten by my family nor myself. I called on Sunday to receive a refund for the food I tried to cancel before the order was confirmed and was told that there were no managers working. I would like a refund for the order I cancelled before the restaurant had confirmed the order.
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UberEATS

Customer service issue
Reported by GetHuman846694
Jul 3rd, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 3 customers so far
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Timeline
GetHuman846694 started working on this issue
Jul 3rd, 2018 6:11pm