I ordered uber eats on Saturday, June **th the estimated time my food would arrive was...
GetHuman846694's customer service issue with UberEATS from July 2018
6 views | 4977 similar | 0 following
Help with my UberEATS issue
First: share to improve GetHuman846694's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman846694's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman846694 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman846694 may need:
Name, Email address, and Phone number
The issue in GetHuman846694's own words
I ordered uber eats on Saturday, June **th the estimated time my food would arrive was *:**am. I checked on the app and my food was still not confirmed by the restaurant. I called uber eats to cancel my order, since the restaurant had not confirmed my order, and the driver had not picked up the order. I called uber eats to cancel i was told that the oder could not be cancelled because they don’t do that. I was put on hold for five minutes and was told the driver had picked up the order. I told the representative I wanted to cancel. She said she wasn’t able to cancel the order. I told her i was not home anymore because i had to be somewhere at a certain time. This was now past *:**. She stated the driver would be there in ** minutes. I once again told her I was not home and was unable to receive the food. She said if we cancel the order i was still going to get charged for the food. The food was not eaten by my family nor myself. I called on Sunday to receive a refund for the food I tried to cancel before the order was confirmed and was told that there were no managers working. I would like a refund for the order I cancelled before the restaurant had confirmed the order.
GetHuman846694 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman846694 fixed the problem
We are waiting for GetHuman846694 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.