I placed * orders for IHOP. Order * * ***** omelette * pancakes and order * * *cada. *s...
GetHuman-swlan's customer service issue with UberEATS from July 2018
Help with my UberEATS issue
The issue in GetHuman-swlan's own words
I placed * orders for IHOP. Order * * ***** omelette * pancakes and order * * *cada. *st order pancakes were missing so I called manager and advised item was missing told her I had a second order and can place in second order. She sataed she would rcvd * order only * pancakes and no soup. Called back and she stated have the driver to come back. I advised I don't have the number. So she stated what do u want me to do. I called customer service with ubereats *st rep took my info and hung up. *nd rep marina was no help at all. I hope all customer aren't treated this way. I'm looking into doordash delivery for future service. This was horrible.
GetHuman-swlan did not yet indicate what UberEATS should do to make this right.
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How GetHuman-swlan fixed the problem
They check orders before the driver leaves and be concerned with customer satisfaction
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