Uber EATS Customer Service Issues

I had an unpleasant experience with Uber Eats. My order took over an hour to be prepared, despite the initial assurance I received when I called customer support. The first representative informed me that my order was on its way for delivery, but it was eventually cancelled without explanation. When I called again, the second representative could only tell me that my order was cancelled. I felt deceived by the first representative, who claimed my food was ready, especially since the second representative mentioned they would need to call to know that information. This inconsistency made me question the honesty of the first representative. Waiting for over an hour and being misled has made me consider deleting the app. Uber Eats should address this issue to avoid customers feeling deceived and dissatisfied.

My order # 36E01 on April 6, [redacted], was delivered at 8:06 pm. Unfortunately, it was severely delayed, cold, and missing several items and toppings. The Quarter Pounder was missing an extra meat patty, lettuce, and tomato. The Hot N Spicy was missing tomato. Instead of 5 pies, only 3 were included, and the SCR Artisan Sandwich was missing entirely. I filed a complaint online with Uber and returned the entire order to McDonald's for a replacement. Despite waiting over thirty minutes, they only replaced the Quarter Pounder and added the SCR Artisan Sandwich. They reused the same items returned for correction, including the now cold and unappetizing french fries. Uber refunded a partial payment, but I couldn't amend the complaint on the app or find a contact number for Uber Eats. Due to the severity of the issue and my unsuccessful attempt to resolve it, I contacted Amex and stopped the payment. However, now I have an outstanding balance on Uber Eats, preventing me from using their service. I have always ordered without issues before, and I believe this situation should not result in me being unable to use Uber Eats. Please resolve this outstanding balance so I can continue to use Uber Eats.

I received the incorrect order, as my omelette contained cheese, although I specifically requested no cheese due to dietary restrictions. I am disappointed that this request was not honored. Thank you for informing me that a refund or compensation is not possible. I appreciate the suggestion to leave feedback through the rating system after completing my order. I hope for a more positive experience in the future with your service. My order number is D2025.

Order #: 3A39F Delivery driver: Surinderjit Hello, I'm Vanessa, and I am extremely disappointed with the service I received. I received a notification that my order would be canceled after 5 minutes. I checked the ubereats policy, and it states that a refund won't be issued if the driver made a genuine effort to contact me. I had briefly stepped away from my phone, and when I returned, I saw one missed call from the driver. I responded via text three minutes later (it was seen but not replied to). When I called a few minutes after, the driver declined my call. He never rang the doorbell, even though there were people at home willing to receive the food. I am requesting a full refund. Ubereats is already expensive, and losing nearly $25 due to the quick cancellation of my order is unacceptable. It's frustrating that my order was canceled before the 5-minute mark, and the driver hardly attempted to reach me. Something needs to be done about this. Vanessa

Hello, my name is Joi McMullen. I ordered from Sugar Shack, but my delivery was incorrect. I contacted the store, and Corey apologized for the mistake. She mentioned she would reach out to Uber to arrange a refund. After following up, Corey advised me to contact Uber directly. I have photos of the wrong order and a copy of the receipt available for verification. You can reach me at [redacted] or [redacted] Thank you for your attention, and I look forward to your prompt response.

I rely on your service daily. As a disabled individual with a husband battling cancer, I pay the high fees because I have no other choice. However, I faced issues last week when my McDonald's orders were not showing up. Tonight, when trying to order again, the McDonald's listings were not visible. After contacting a nearby McDonald's, I was advised by your customer service to troubleshoot my phone, which left me feeling frustrated and dissatisfied. I spend a considerable amount on your platform every week, and the lack of assistance provided is disappointing. I expect a resolution from your end without being told to rectify the situation myself. Your customer service approach needs improvement to retain satisfied customers like me.

My card has been fraudulently used along with Kayla F.'s account, who is underage and unauthorized to make purchases. She resides in the same household and has been ordering items multiple times a day for weeks, depleting my paycheck card. The card in question ends with the numbers [redacted] and expires on 09/21 with a zip code of [redacted]. I am seeking urgent assistance from Uber to address this ongoing issue as changing cards has not deterred the unauthorized transactions. I hope Uber can take immediate action to resolve this matter without the need for further involvement with the company.

I picked up an order from Fat Sal's in Hollywood, CA on 6/2/18 at 2:40 AM. Upon arrival, I mistakenly clicked on "Order Picked up" instead of checking the details. Despite being at the restaurant, I learned the food would take 15 minutes, so I immediately cancelled it, clarifying that I hadn't retrieved the food. However, my Instant Pay got disabled within 2 days, leaving me unable to receive payment due to my closed checking account. With rent overdue and facing eviction, I urgently need UberEats to return the funds to my account and reactivate Instant Pay. I've contacted UberEats multiple times without a resolution, escalating the issue to their Fraud department. I hope for a quick resolution to this critical matter. Thank you, Jason Cote.

I seem to have been unexpectedly charged $37.10 for a previous order that I didn't make. There is no record of this order in my history or any purchase for that amount. Currently, I'm unable to place a new order due to this charge, but I don't have the funds to cover it. I am hungry and trying to order food, and this error is preventing me from doing so. Please rectify this issue as soon as possible so I can place my order and eat.

I ordered a Chicken Basket from Poorboy's Cajun Kitchen at 6:50 pm on June 13, [redacted], through the Uber Eats app. My order number was 2D587, and I was staying in Room 124C at Campus Village C for a McNair Scholars Boot Camp. While placing my order, I forgot to include my room number and the campus address. I contacted the restaurant, got in touch with my driver Li, but experienced difficulty due to language barriers. After several attempts to communicate through text and phone calls, I tried to make it easier for Li to locate me by texting her my location. Unfortunately, there was confusion about the address she was heading to. Eventually, I had to contact the restaurant again to inquire about picking up my order, but it was situated too far for me to reach in time before closing. I decided to request a refund through Uber Eats due to the circumstances. After a bizarre turn of events involving Li getting into a car accident and messages indicating that my meal was in her car, I provided feedback to Uber Eats for consideration on improving their services.

Hello, I recently launched a restaurant and grocery delivery service in Rockmart, GA in NW Georgia amid health challenges. I've dedicated long hours to establish partnerships with local restaurants but have faced harassment recently from individuals attempting to imitate and undermine my business through online defamation and imitation. Despite holding exclusive contracts with most local restaurants, a competitor is infringing on my territory. I lack the resources these competitors have but had intentions to expand my services across NW Georgia. Introducing UberEats to the region could mitigate the damage caused by this unfair competition and fulfill the demand in this rapidly growing market. I seek your support in bringing UberEats to our area to sustain my business and meet the increasing consumer needs.

I have sought assistance from two customer support agents regarding my current issue. I am encountering a problem at the final "place my order" stage while trying to obtain a verification code. Initially, the code doesn't arrive, requiring me to resend it. Upon receiving a text from a [redacted] number containing a four-digit code, I enter it only to be met with a pop-up message saying: "Verification Failed - Something went wrong on our end, please try again soon." Unfortunately, breakfast service at McDonald's ends at 10:30 am, and today is my son's 4th birthday, with his heart set on having pancakes. The support team was unable to provide a solution thus far. I have screenshots of the entire process, and all items remain in my UberEATS cart under my existing account. Despite troubleshooting, app reinstallation, and trying different cards, the issue persists. My account can be identified with # [redacted]. Thank you for your attention, Summer K.

As a UberEats driver, I have spent the entire day in phone calls trying to resolve issues with my account. Initially, I contacted support to update my insurance card, which was successful. However, I encountered a new problem where the app indicated pending insurance for a vehicle I do not use. After having it removed, I was informed that my account required activation and was transferred to another department. Despite waiting on hold for over an hour and a half, I have been unable to reach a representative to finalize the activation. I have already updated my insurance information but I am still unable to go online on the app. Please provide guidance on what steps I need to take to resolve this issue. My account is linked to the email [redacted]

I placed my order earlier today, but almost three hours later, I had to contact customer service twice. They canceled my order, so I had to reorder from a different place. As a busy professional who relies on your company frequently, I usually don't bring my food to work. I am very disappointed with this experience, and the customer service representatives didn't seem to understand or have the authority to resolve the issue. My time is valuable as I earn about $[redacted] per hour, and today, three hours have been wasted, leaving me still hungry. I am requesting a minimum credit of $[redacted] for the poor service and the time wasted. If this were my business, I would refund three hours' worth, but I would appreciate at least one hour refunded. Please reach out to discuss what actions you are willing to take to retain me as a customer. Thank you, P.P. [redacted]

Hello, on 6.13.18 at 11:30pm, I placed an Uber Eats order via my partner Ali's account for McDonald's on [redacted] 1st Ave in Manhattan. The order, totaling $36.05 with a $2 tip, was placed under the email [redacted] The order consisted of 2 grilled chicken sandwiches and 1 crispy chicken sandwich. Unfortunately, all three sandwiches were inedible - the grilled chicken was thin and dry, almost causing me to choke, while the crispy chicken was thick but rubbery. Despite enjoying these items in the past, this recent experience left much to be desired. I have attached a screenshot of the order for reference. I believe this issue lies with McDonald's and am unsure of who to contact to address this matter. I would appreciate any help in resolving this. Thank you.

My Uber Eats delivery experience was terrible. The driver ignored instructions to use the call box, leading to a 20-minute wait outside my building. Despite a neighbor's offer to help, the driver insisted I meet her outside. She also made negative comments about the service. When the food arrived, it was completely cold. Paying $5 for this poor service is unacceptable. I had clearly provided entry instructions, which were disregarded. I am highly disappointed and frustrated with Uber Eats. Hiring more responsible and professional individuals who are willing to deliver to locations with specific requirements like inner-city apartments is crucial.

I ordered food through the app for the first time, scheduled for 11:30 AM. Initially, the delivery time was 12:09, then it changed to 12:30. The restaurant, McDonald's, called me to say I hadn't paid for the order, even though I had a receipt and no option to repay. Frustrated, I decided to cancel the order and fetch it myself, but was told I still had to pay the Uber driver if they canceled it. Confused and upset, I visited the restaurant to sort things out. When I arrived, the Uber driver had already canceled the order. I shouldn't have to pay for a mistake that wasn't mine, especially after using Uber without issue the day before for a wedding.

Hello, I am Elisaveta C. I work as a delivery driver. Today, I had a conversation with you about an incident where I received two breakfast orders in a row from McDonald's. The manager requested that I cancel both orders as it was too late for breakfast items. You had a chance to speak with the manager who confirmed the situation with your colleague. I kindly request information on when my account will be reinstated. It is important for me to have it reopened as soon as possible. I want to clarify that I am not at fault; I only received orders containing breakfast items, which the manager deemed untimely. Thank you for your understanding. Elisaveta

On June 19th, [redacted], at 3:30 pm, I contacted customer service regarding my frequent spending on Uber Eats without being informed of any first-time customer promotions. I inquired with the manager, "Jate," and the customer service representative, "May," about potential promotions for a loyal customer like myself. Unfortunately, I was met with refusal and unhelpfulness, culminating in being denied contact information for corporate and abruptly hung up on. Additionally, Jate declined to provide the name of his superior for further escalation. I find this treatment unacceptable. If Uber Eats does not value high-spending customers like me, I am considering canceling my account and switching to a different food delivery service, especially given the variety of options available in the northeast. I am deeply disappointed by today's experience and the lack of assistance offered. If this issue is not addressed promptly, both myself and my immediate family, who are also frequent users, may choose to discontinue our patronage of Uber Eats.

I was charged $34 for food I never received despite waiting outside and contacting the driver multiple times. It's ridiculous. I reached out to Samuel several times while outside as he was nearby on the map, but he never called back or showed up at my location. My first UberEats delivery with the driver Bianca went smoothly; she was friendly and arrived promptly when I was waiting outside. However, the second delivery was a disaster. I tried calling the driver multiple times as he approached on the map, but he never answered and eventually canceled my order. Receiving an email stating I'll be charged for food never delivered is unacceptable. My family was upset to learn our dinner was canceled after waiting for over 30-40 minutes. I need a full refund and a promotional credit equal to the cost of the meal for future orders to consider continuing to use the service. If this cannot be resolved, I'll share my negative experience on various social media platforms. Please either apply the promotion or escalate this issue to your superior. Thank you, Greg