I was picking up an order from Fat Sal's in Hollywood, CA on ****** at *:**am when I ar...

GetHuman-cinemabo's customer service issue with UberEATS from June 2018

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The issue in GetHuman-cinemabo's own words
I was picking up an order from Fat Sal's in Hollywood, CA on ****** at *:**am when I arrived at the restaurant. I went to click on the details of the order when I accidentally clicked on Order Picked up. I figured I'm already there so it's not a big deal, went to the counter and was told the wait time would be ** minutes at least. Not wanting to wait that long without delivering I cancelled the order and chose the "Other" option, then typed out my explanation of what happened exactly the same as I'm typing it here. I made it clear that I didn't pick up the food and it was still in the restaurant. Within * days my Instant Pay has been disabled and I can't get paid for my work. My checking account was closed by my credit union due to my having difficulty paying off a loan I got from them, so as a result I have no way of receiving my pay currently. I have to pay my rent by **** as it's already ** days late today and I'm going to get thrown out. Can you please return the money you sent to my non-existent checking account back to my UberEats account and reactivate my Instant Pay option?**I've already called UberEats * times since then and have expedited the Fraud departments case on this through help desk people, but as of now nothing has been resolved.**I would appreciate your help on this ASAP as I'm in a dire situation here.**Thank you,*Jason Cote

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UberEATS

Customer service issue
Reported by GetHuman-cinemabo
Jun 13th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 3240 others
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GetHuman-cinemabo started working on this issue
Jun 13th, 2018 7:06pm
GetHuman-cinemabo indicated the issue is not fixed yet.
Jun 13th, 2018 7:07pm
GetHuman-cinemabo indicated the issue is not fixed yet.
Jun 13th, 2018 8:11pm
GetHuman-cinemabo indicated the issue is not fixed yet.
Jun 14th, 2018 8:06pm