Received the wrong order from Sugar Shack and would like refund

GetHuman-joimach's customer service issue with UberEATS from June 2018

Help with my UberEATS issue
The issue in GetHuman-joimach's own words
Order doughnuts ... Hello, my name is Joi McMullen. I ordered Sugar Shack and didn’t receive my correct order when it was delivered. I called the Sugar Shack store to see if I could bring the doughnuts back or receive a refund, and one of the employees, Corey, apologized for the wrong order I received and inconvenience it caused, and informed me she would contact you, Uber, to see how to get me a refund. When she got back to me, she told me that I had to contact you guys directly, so that’s what I’m doing. I have pictures of the order I received and a copy of the receipt in case you need verification of my incorrect order. My number is (***)****-**** and my email *****@***.com for contact. for Thank you for your time and please get back to me as soon as possible :)
I have to go through Uber in order to receive my refund instead of Sugar Shack.
Giving me a refund.
* years
Called Sugar Shack to find out what could be done and have contacted Uber three times. I’m still waiting for a response from Uber.
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UberEATS

Sugar Shack
Customer service issue
Reported by GetHuman-joimach
Jun 12th, 2018 - 9 mons ago
I have an issue with UberEATS too
Fixed
Seen by 6 customers so far
Similar issue to 3104 others
0 customers following this
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GetHuman-joimach started working on this issue
Jun 12th, 2018 1:41pm
GetHuman-joimach indicated the issue is not fixed yet.
Jun 12th, 2018 2:48pm