Received the wrong order from Sugar Shack and would like refund

GetHuman-joimach's customer service issue with UberEATS from June 2018

7 views | 3104 similar | 0 following
Help with my UberEATS issue
GetHuman-joimach's next move: call UberEATS.
The best way to get your problem resolved is to tap the button below to start calling UberEATS. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-joimach's own words
Order doughnuts ... Hello, my name is Joi McMullen. I ordered Sugar Shack and didn’t receive my correct order when it was delivered. I called the Sugar Shack store to see if I could bring the doughnuts back or receive a refund, and one of the employees, Corey, apologized for the wrong order I received and inconvenience it caused, and informed me she would contact you, Uber, to see how to get me a refund. When she got back to me, she told me that I had to contact you guys directly, so that’s what I’m doing. I have pictures of the order I received and a copy of the receipt in case you need verification of my incorrect order. My number is (***)****-**** and my email *****@***.com for contact. for Thank you for your time and please get back to me as soon as possible :)
I have to go through Uber in order to receive my refund instead of Sugar Shack.
Giving me a refund.
* years
Called Sugar Shack to find out what could be done and have contacted Uber three times. I’m still waiting for a response from Uber.
How GetHuman-joimach fixed the problem

We are waiting for GetHuman-joimach to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.
How Do I Recover My Ubereats Account?How Do I Dispute a Charge with Ubereats?What Do I Do If I'm Having Trouble with My Ubereats App?How Do I Recover My Ubereats Account?How Do I Recover My Ubereats Account?
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-joimach fixes it.
This email address isn't valid

UberEATS

Sugar Shack
Customer service issue
Reported by GetHuman-joimach
Jun 12th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 3104 others
0 customers following this
Items needed
Name
Email address
Phone number

Timeline

GetHuman-joimach started working on this issue
Jun 12th, 2018 1:41pm
GetHuman-joimach indicated the issue is not fixed yet.
Jun 12th, 2018 2:48pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies