I have several complaints.**After submitting an order this evening, I realized I had a...

GetHuman-kalebrpa's customer service issue with UberEATS from June 2018

5 views | 363 similar | 0 following
Help with my UberEATS issue
GetHuman-kalebrpa's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-kalebrpa a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-kalebrpa's own words
I have several complaints.**After submitting an order this evening, I realized I had a previous address entered (**mi away). I called to cancel the order, and in the middle of the call, the line went dead. So then I had to call back, when I was informed that my account would not be charged. A few minutes later, I received notice via the app that I would not be given a refund because I did not respond to the driver's contact attempt despite the fact that I personally reached out to him before I even called in the first time. So I called a third time to clarify the issue, where I was informed that the agent I was speaking with could not access her system due to "maintenance" and could not transfer to anybody else, so I had to call back a FOURTH time and was finally told I would not be given a refund... but not because of failed contact with the driver, but because the order was already prepared.**To summarize, I had to call in four times over the course of half an hour due to poor connection, poor customer service, and unprofessionalism. If you have agents who are not able to do their job, they should not be queued in the system to receive calls, especially if there is no ability to transfer. All of this was made doubly worse due to the company's awful call in system, where you have to tell an operator your name, number, ticket, and reason for calling... just to have them say "okay now let me transfer for you to customer service", and the next agents AGAIN asks for your name, number, ticket, and reason for calling. It is absurd. I had to speak with EIGHT people in half an hour over something that could've been resolved in five minutes with a single agent.

GetHuman-kalebrpa did not yet indicate what UberEATS should do to make this right.

How GetHuman-kalebrpa fixed the problem

We are waiting for GetHuman-kalebrpa to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kalebrpa fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kalebrpa
Jun 8th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 363 others
0 customers following this
Items needed
Email address
Phone number


GetHuman-kalebrpa started working on this issue
Jun 8th, 2018 2:33am
GetHuman-kalebrpa indicated the issue is not fixed yet.
Jun 9th, 2018 4:26am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians