I have several complaints.**After submitting an order this evening, I realized I had a previous address entered (**mi away). I called to cancel the order, and in the middle of the call, the line went dead. So then I had to call back, when I was informed that my account would not be charged. A few minutes later, I received notice via the app that I would not be given a refund because I did not respond to the driver's contact attempt despite the fact that I personally reached out to him before I even called in the first time. So I called a third time to clarify the issue, where I was informed that the agent I was speaking with could not access her system due to "maintenance" and could not transfer to anybody else, so I had to call back a FOURTH time and was finally told I would not be given a refund... but not because of failed contact with the driver, but because the order was already prepared.**To summarize, I had to call in four times over the course of half an hour due to poor connection, poor customer service, and unprofessionalism. If you have agents who are not able to do their job, they should not be queued in the system to receive calls, especially if there is no ability to transfer. All of this was made doubly worse due to the company's awful call in system, where you have to tell an operator your name, number, ticket, and reason for calling... just to have them say "okay now let me transfer for you to customer service", and the next agents AGAIN asks for your name, number, ticket, and reason for calling. It is absurd. I had to speak with EIGHT people in half an hour over something that could've been resolved in five minutes with a single agent.
GetHuman-kalebrpa did not yet indicate what UberEATS should do to make this right.