Ordered food and input the wrong address. Driver called me and advised she was outside...

GetHuman-zuzelbar's customer service issue with UberEATS from June 2018

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The issue in GetHuman-zuzelbar's own words
Ordered food and input the wrong address. Driver called me and advised she was outside of complex which is when I realized my error. I called uber to try and make changes since me doing it from the app wouldn’t work. Over the phone with Jane call **********. She placed me on a very long hold only to tell me the driver would leave the food at the location where no one was living at and take my money. I asked her this was food to feed children. Explained if they can take it to the restaurant I would pick it up. Explained this was no option. Send an email. No other choice. After ending my call the driver calls me, she advised uber is hanging up the phone on her, finally mid way through our talk she interrupts and advised uber is calling her. The lady who spoke to ME - JANE now Tells the driver her to keep my food because client will NEED to ordered again. I asked if she would be so kind to bring the food. Driver Didn’t event hesitate . KNOWING YOU WONT PAY HER and still deliver. JANE was extremely rude and inconsiderate and the fact that the policy is to keep the food and money without looking for a solution. I myself work in customer service. This is not how is done.
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Customer service issue
Reported by GetHuman-zuzelbar
Jun 6th, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 6 customers so far
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GetHuman-zuzelbar started working on this issue
Jun 6th, 2018 11:29pm