I was trying to order a treat for my staff. ... Yesterday, I ordered a bunch of ice cream for my employees. It said it would be delivered in about ** minutes and then all of a sudden it said delivered. I waited out back, and received nothing. We called the place we ordered from, and I told them that I had just placed an order through ubereats under the correct name and they notified us that * drivers had come in to pick up the order. So they gave the order to the first driver, and told the second driver they had given it out already. So, the food was marked delivered and whichever driver picked it up, never brought it. We contacted phone support and talked to a girl named Grace. Grace was absolutely no help in this incident as we were trying to tell her that we just wanted a credit to replace the food, and instead she issued a refund. The refund was said to take *-* business days to go back, but I didn't want my order in *-* business days, I wanted it yesterday. So, after I got no where with Grace I asked if I could talk to someone else ... when given the phone and asked for this person's job title all she could give me was "I am the supervisor of Grace." Didn't give me much to work with. She too, told me that there was no way she could issue me the credit since they had already refunded my order and since we never received the food there was nothing she could do. As a manager of a multi-million dollar company myself, I am absolutely appalled at the customer service I received. I know that if someone came in with this type of issue, I would do any and everything to make my customers happy and this was not the case between BOTH of these people. As an avid ubereats user, I cannot even believe that someone picking up an order I paid for, and essentially stealing it is okay, and there was "nothing" neither party could do for me except have me "replace the order." I was not spending another $** on ice cream, just to have my food be stolen and $*** be gone out of my bank account. This is just absurd to me, and I cannot believe that an app I use so frequently could treat it's users with this type of service.
They don’t realize that my issue was not resolved yesterday. I was not happy when i got off the phone, and no customer should feel like that after speaking to a customer service rep.
I feel like Uber owes me a credit to my account.
I have been a frequent customer, at least twice a week for the last * months.
I’ve talked to two service reps and just ended up back where i started.