On Monday evening, ****, I dealt with a Customer Service agent, Vincent, who could not...

GetHuman-gusgraph's customer service issue with UberEATS from May 2018

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The issue in GetHuman-gusgraph's own words
On Monday evening, ****, I dealt with a Customer Service agent, Vincent, who could not verify that my home office email address was the same as the email address on my contract. Even though I receive weekly reports every week to my home office address. (*****@***.com).*The agent insisted that I provide my store email: *****@***.com which I did not have available at the time.*Therefore, he would not give me access to my Uber Eats dashboard to review my daily delivery stats. He transferred me to a different department with the advisement that I would be hearing from them in two or three days!*Now, today ****, I still cannot get into my dashboard. If I tap "Order History", all I am getting is a note that says "no current orders" which is ridiculous since we do about a thousand dollars or more every week with Uber.
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Customer service issue
Reported by GetHuman-gusgraph
May 29th, 2018 - 2y ago
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GetHuman-gusgraph started working on this issue
May 29th, 2018 5:34pm
GetHuman-gusgraph indicated the issue is not fixed yet.
May 29th, 2018 5:34pm