On Monday evening, ****, I dealt with a Customer Service agent, Vincent, who could not...

GetHuman-gusgraph's customer service issue with UberEATS from May 2018

1 view | 111 similar | 0 following
Help with my UberEATS issue
GetHuman-gusgraph's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-gusgraph a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-gusgraph's own words
On Monday evening, ****, I dealt with a Customer Service agent, Vincent, who could not verify that my home office email address was the same as the email address on my contract. Even though I receive weekly reports every week to my home office address. (*****@***.com).*The agent insisted that I provide my store email: *****@***.com which I did not have available at the time.*Therefore, he would not give me access to my Uber Eats dashboard to review my daily delivery stats. He transferred me to a different department with the advisement that I would be hearing from them in two or three days!*Now, today ****, I still cannot get into my dashboard. If I tap "Order History", all I am getting is a note that says "no current orders" which is ridiculous since we do about a thousand dollars or more every week with Uber.

GetHuman-gusgraph did not yet indicate what UberEATS should do to make this right.

How GetHuman-gusgraph fixed the problem

We are waiting for GetHuman-gusgraph to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gusgraph fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman-gusgraph
May 29th, 2018 - 3 years ago
Fixed
Seen by 1 customer so far
Similar issue to 111 others
0 customers following this
Items needed
Name
Email address
Phone number

Timeline

GetHuman-gusgraph started working on this issue
May 29th, 2018 5:34pm
GetHuman-gusgraph indicated the issue is not fixed yet.
May 29th, 2018 5:34pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians