I ordered Mcdonalds with an estimation of **-** minutes at the time of purchase. In fac...

GetHuman-seanmccr's customer service issue with UberEATS from May 2018

Help with my UberEATS issue
The issue in GetHuman-seanmccr's own words
I ordered Mcdonalds with an estimation of **-** minutes at the time of purchase. In fact it was labeled under the "Under ** minutes" options. This being my first time, I assumed that my meal would arrive in the time the app estimated. However, I waited ** minutes for the meal, and to make matters worse it was cold. During the process after ** minutes I called the uber support number and I was assured that I would be compensated however the man said the system was updating and to call back the next day. The following day, this morning, I call in and ubereats had told me they could not do nothing and it "was in the estimated time". As the consumer this was unfair for me to pay money given an estimate only to see the estimated time rise to ** minutes. Not to mention, the cold food. This is my first time ever using the service and this outrageous how a * dollar meal cannot be compensated when the service was as bad as it was.
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UberEATS

Customer service issue
Reported by GetHuman-seanmccr
May 26th, 2018 - 6 mons ago
I have an issue with UberEATS too
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Seen by 6 customers so far
Similar issue to 473 others
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GetHuman-seanmccr started working on this issue
May 26th 10:12pm
GetHuman-seanmccr indicated the issue is not fixed yet.
May 26th 10:13pm
GetHuman-seanmccr indicated the issue is not fixed yet.
May 26th 11:14pm