My driver dropped our food order on the ground in our lobby, picked it up and put it ba...

GetHuman-nicagi's customer service issue with UberEATS from May 2018

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The issue in GetHuman-nicagi's own words
My driver dropped our food order on the ground in our lobby, picked it up and put it back in the container and then proceeded to deliver it to us saying “I’m sorry it’s leaked”...not mentioning the food stain on the carpet in our building and the fact that my meal was on the floor and he repackaged it. This is appalling and disgraceful, and beyond unacceptable. I’m also extremely careful with germs as a family member is very sick and undergoing intensive treatment so this is also very dangerous. While I realize the driver who did this is to blame, this is your company and you are responsible and accountable. You should be more careful not to hire drivers who would do something so disgusting. I have the video footage from of our lobby showing what happened and I will be sharing this publicly if I don’t hear from someone soon to discuss this. It was ordered on my husband’s account but my email is *****@***.com and phone is *** ********** (located in London). This order was from Turkish restaurant on Friday evening. When I found the stain on the carpet in the lobby and suspected what happened l just accessed the footage to confirm. I also need to mention that because he never told us about the food falling on the lobby carpet it was uncleaned until the next day and had damaged the carpet. I’ve spent significant time trying to clean it as well.
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Customer service issue
Reported by GetHuman-nicagi
May 20th, 2018 - 8 mons ago
I have an issue with UberEATS too
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GetHuman-nicagi started working on this issue
May 20th, 2018 5:47pm