This is the first time I have used UberEats. When the driver arrived with my order, he...
GetHuman-evie_hol's customer service issue with UberEATS from June 2018
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The issue in GetHuman-evie_hol's own words
This is the first time I have used UberEats. When the driver arrived with my order, he told me I had to pay him. I paid him in Cash and when I returned to my hotel reception they asked me if I had paid the driver and explained that I had been charged twice. My order number was CE**C, ordered from Grainger Road in Newcastle. I called the restaurant, who confirmed that they the payment had gone through on my card and that I shouldn’t have given any cash to the driver. His name was Marius. I would like a full refund. I feel completely take Advantage of and found the driver and his friend intimidating.
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