Uber Customer Service Issues

On Sunday, February 27th, a ride was booked with Faisal Movers in the PWD area. After booking, the driver requested additional location information via message. Billing was completed, and my account balance was adjusted, leaving me with only a Rs [redacted] payment. Shortly after, the driver canceled the ride. Following this, a second ride was booked requiring an extra Rs [redacted] in addition to a fare of Rs [redacted], totaling Rs [redacted]. A complaint was lodged but remained unanswered. Recent follow-ups received a response of an old complaint. I am seeking advice as I anticipate reimbursement for the first ride due to the driver's cancellation without prior notice. Their lack of communication is disappointing.

As an Uber driver and a college student, I encountered an issue trying to upload my insurance card due to the single-document restriction on the app. My parent's names are on the printable card, but I am listed in a different section. Despite multiple attempts to address this, my insurance was denied for lacking my name. Subsequent submissions have been pending for over a week, with no progress despite assurances from various app and phone support agents promising updates within minutes. Despite providing my phone number for follow-up calls, none were received. After numerous interactions, the responses consistently claim my document is under review and will be escalated for expedited processing, but no actual progress occurs. Despite sending detailed emails with the complete policy PDF demonstrating my coverage, the support team continues to redirect me to the app for assistance. I feel stuck at this point and unsure of how to proceed.

I ordered food from McDonald’s in Cape Girardeau, Missouri, through Uber Eats. The driver only delivered half of my order, keeping my French fries and soda. By the time I received my food, the burgers were cold. When I contacted McDonald’s to have it replaced, they said I needed to bring the food back, but I couldn’t reach the Uber Eats driver. McDonald’s only offered to refund $17 for the missing items, which seems unfair considering the situation. I’m out $78.21 and would like the full amount refunded to my card. I plan on contacting McDonald’s corporate office on Monday. Thank you, Ginger E.

Yesterday evening, I placed an order for $45 worth of liquor with an estimated delivery time of 5:15. When I returned from an errand, I found out that the delivery had arrived at 5:03, taking my money without providing the goods. I tried contacting support through the app, but it glitched and didn't refund me, indicating something about being on hold. This experience has been unacceptable and frustrating. If I don't receive my refund promptly, I will take further action. The early arrival of the delivery was unfair, leading to this inconvenience where my money was taken unjustly. I expect a quick resolution to this matter. Thank you. - J.

Uber recently contacted me via email, alleging that damage occurred in a car during one of my recent rides. However, without specific details on which ride is in question, I am unable to address this issue effectively. I suspect that one of my rides may have resulted in interior scratches, and I am interested in negotiating compensation with the Uber driver. I am looking for a way to provide my contact information to the driver so that they can reach out to me if necessary. How can I offer my contact details to the driver to facilitate communication?

My name is Susan H. Last Wednesday, I ordered a double quarter cheeseburger meal in large size and a plain cheeseburger Happy Meal. However, I received a double beef burger with no toppings and a chicken nugget Happy Meal instead. My niece and nephew did not enjoy this, so I had to reorder the correct meals. I paid for both orders, as I was told by customer service that I would receive a refund, which I am still waiting for. Can someone please assist me with this issue? Thank you. - S. Hume

I had a frustrating experience with Uber and I would like to share what happened. I arranged a ride for an employee, attempting to contact the driver five times to ensure they found the correct building. Despite no response, I received an automated text that made no sense. Eventually, the driver did not arrive but canceled the trip, charging me. When rebooking, another manager encountered difficulty with their trip as well. The driver did not show on the app, causing confusion. After finally getting a driver, I was charged a cancellation fee for both trips when I attempted to dispute only one of them. The process was not user-friendly, and I am concerned that the deserving driver will be penalized unfairly. Resolving this issue with Uber's customer service seems like a time-consuming task that I hope to avoid.

I am unable to request Uber rides through the app due to a "Payment method Unavailable" error. Uber Help tried to address the issue twice without success. After contacting Uber support, I received conflicting messages. Ajay V. indicated my payment method had been disabled but was later overturned by Neha M. and Neil. Despite their decision, I am puzzled as my account activity aligns with Uber's Terms of Service. Reinstalling the app and updating the payment method did not resolve the problem, and I am still unable to book a ride.

I have noticed that two of my trip payments are showing as unpaid when I am certain that I paid them. The car drivers left without confirming the payment, but they wouldn't have allowed me to leave if payment was outstanding. Due to language barriers, the drivers preferred cash payment upon arrival even though I had selected GPay as my payment method. With my family present, I decided to avoid further inconvenience and paid in cash. However, the drivers did not update the payments in their systems, resulting in the trips still showing as unpaid in my app. I kindly ask the technical team to investigate this matter. Please reach out to me for any additional information needed. I would appreciate it if the unpaid rides could be resolved promptly so that I can continue using the reliable services I have always counted on.

I contacted Uber to arrange a ride back home from Bayview Village and was waiting in front of Starbucks where I was dropped off earlier today. The initial driver called me at [redacted] asking for directions to the mall but then claimed I canceled the trip. When I ordered another Uber, I instructed the second driver to reach me via Bayview Mews street and after confirming, they also canceled the trip after a brief phone call at [redacted]. After waiting for over 30 minutes in the cold, I had to ask my daughter to pick me up. To my surprise, Uber charged me $11.30 for nothing when the actual trip cost was $8.50. This is unjust as I did not make any errors and should not be penalized.

I experienced a delay with the app in finding an Uber driver. Despite trying to schedule a Lyft, the Uber driver appeared simultaneously, making me aware that the app had found one. The app's significant delay caused the original $13.96 Uber X booking to stall and eventually show as $30.xx, prompting me to choose Lyft due to the high cost. Upon exiting my building to meet the Lyft driver, the Uber driver unexpectedly arrived. I dispute the $5.75 cancellation fee as I was misled by the app's delays, making me believe the initial ride was unavailable. The $30 fare for less than a 10-mile trip seemed excessive, considering current gas prices.

I have been experiencing an issue with my health insurance transportation service where I do not receive text messages informing me about the driver's location and estimated arrival time. This has caused inconvenience as I rely on this information for my appointments. I would appreciate it if this matter could be resolved, and the text message notifications could be reinstated to my phone. You can find my contact details below. Thank you, Adriana P. [redacted] [redacted]

I recently noticed a charge of ten dollars on my debit card from Uber, even though I haven't used their service in a while as I now use Lyft. This unauthorized charge has put me in a difficult situation, as I need the money for rent today. I would appreciate immediate assistance to have this refunded as soon as possible. This is concerning to me as it feels like my card has been charged without my consent, which is completely unacceptable. You can reach me at my email associated with the account, [redacted] Thank you.

I had a terrible experience with an Uber driver named Fadi today. He called me twice, and I did not answer. He refused to move between calls. When I finally picked up, he asked where I was going. I told him I was heading to Muscat. He apologized and said he would cancel the ride, but he did not. He kept me waiting and did not cancel. I texted him to cancel, but he did not. He kept circling and refused to cancel. It was very unprofessional. I asked him to cancel, and he closed the line on me. He then started yelling when I told him to cancel. My name is Fadi, and the car details are as follows: - License Plate: 50_43861 - Car Model: Hyundai Elantra I have recordings of our conversation, and I request immediate action on this matter. Dealing with such disrespectful behavior is unacceptable, and I hope this issue is resolved promptly. It's essential to hold people like him accountable for their actions.

Today, I took an Uber and the driver called me twice; I didn't answer. Between the calls, he stayed still and wouldn't move. When I finally answered, he asked where I was going. I told him Oman. He apologized and said he would cancel the trip, but he didn't cancel it. I told him to cancel, but he didn't. I messaged him, asking him to cancel, and he ignored me, then yelled at me over the phone. He said he would charge me for the trip. I told him to cancel but he closed the line. He kept me waiting. I texted him through the Uber app and will complain about his behavior. His name is Fady, and his car is a Hyundai Elantra with license plate 50_43861. I hope this issue is resolved soon because people like him make one fear using Uber. Another driver helped me after this incident. I hope for a quick resolution. Thank you.

My father, Francis R., recently took an Uber from Dahisar West, Mumbai to Mumbai Airport T2 on March 20th. Unfortunately, he unintentionally selected Google Pay as the payment method. The driver claimed to have received the payment upon arrival, which my father disputed. Subsequently, Uber sent a payment request to his Google Pay account, but my father is unfamiliar with using GPay. Upon reaching Visakhapatnam by flight, my father encountered another issue. The Uber driver requested Rs [redacted] and asked him to meet on the highway, which was an unexpected and inappropriate request. My father, being a senior citizen, usually pays in cash for his rides. It's concerning that there were payment complications in Mumbai and inappropriate behavior from the driver in Vizag. I'm wondering if there's a way for me to settle the cab payment for my dad's Mumbai ride as he prefers cash payments.

Yesterday on 20/3/22, we reserved a cab in Bangalore. Initially, it showed a 7-minute wait time for Banaswadi Railway Station. After 8 minutes, it changed to 19 minutes, and despite calling the driver multiple times with no response, we had to take an auto to make it to the station on time. Surprisingly, the Uber auto driver got us there safely. Later, the original Uber driver called after 30 mins, claiming to be at the pickup point and resulting in an ₹82 penalty. A similar situation arose at Coimbatore Railway Station, where the Uber cab displayed a fare of [redacted], but the driver insisted on an additional ₹[redacted]. The inconsistency with drivers and fares is disappointing. If Uber can't ensure reliable service, perhaps it's time to reconsider its usefulness.

There was a scheduled ride for Vicki Simpson to St. Elizabeth by Melissa Blanton, a staff member at Welcome House. Unfortunately, the driver claimed to have picked up Vicki when they did not. This situation is unacceptable. It seems there was a similar issue with another rider recently. It's important that drivers clearly understand pickup locations and can communicate effectively with clients. It is frustrating that attempts to contact "email support" were also unsuccessful, and filing a complaint through the UberHealth app was not straightforward. It is reasonable to request a refund for the ride that was falsely claimed to have been completed.

Today, I reached out to Uber regarding leaving my phone in one of their vehicles. Despite some communication issues during the reporting process, I was assured that I would be contacted once my phone was found. I provided an alternative phone number for contact, but I have not received any SMS updates on it. Unfortunately, I can't remember the email address associated with my Uber account. Trying to access my Gmail has proven difficult since the password is saved on my lost phone. Requesting a reference number was also a challenge as I was informed that pressing button 1 during my Uber call prevented me from receiving one. Feeling vulnerable without my phone, especially due to living alone with medical concerns, I am anxious to know if the incident was properly reported.

Yesterday, on March 23, [redacted], at 9:42 pm, I took an Uber Black ride with the owner of the Suburban named Emilio. While in the back seat, I felt and heard things slip out of my pocket. When I got out, I thought I grabbed everything but later realized I left my work vehicle key in the back seat. I've tried contacting Emilio through the Uber app, then directly and via voicemail and text, but haven't received a response. I even left my phone number, [redacted], but he only sends my calls to voicemail. How can I resolve this issue?