Uber Customer Service Issues

I scheduled an Uber ride which unfortunately left us waiting for over 30 minutes. The driver failed to contact us, did not answer our calls or respond to our messages. We had to leave eventually as we had a doctor's appointment. After some time, the ride was automatically canceled, and a cancellation fee was charged to my account.

Hello, my name is Ben. I discovered a fraudulent transaction on my Ally debit card this morning, 12/10/21. The unauthorized charge of $19.12 is from Uber Eats, but I don't have an Uber Eats account, just a traditional Uber account. The transaction appeared on my bank statement as "UBER EATS HELP.UBER.CO help.uber.com, NL." I'm concerned about someone using my card without permission and need to have my card details removed from their account. I'm unsure how this happened but I want to address it promptly to prevent any further unauthorized charges.

On Thursday, 9/12, I took a ride from Countdown to my home at 39 Notley Street, Westmere. The correct charge of $6.50 was processed on my Visa credit card ending in [redacted]. The ride was great. However, I noticed on the same date, 9/12, there are two separate charges of $10.00 and $10.95 on my Visa debit account ending in [redacted]. When I tried to book, Uber mentioned 'No cabs available, call back later,' which led me to use my Visa account without any issues. I kindly request that the two charges on the Visa debit account ending in [redacted] be reversed. Please confirm once this has been resolved. Thank you, Ivan Wallace.

More than 95% of your drivers ask for the destination. If we don't inform them, they cancel the trip. Some drivers confirm but still cancel. Today, I had to deal with six drivers and waited for over 45 minutes. Even after they arrived, they continue to ask repeatedly. We have to plead and even request urgently, especially with ladies and children. Some drivers are considerate, like the one who recently drove from Dwarka to Saket. Please call to assist and advise me.

My Uber ride failed to arrive for my first day at a new job in a city where I have no acquaintances. This caused me to be late for work. After contacting customer service to express my disappointment, I was informed they understood, only to later be charged a $5.50 no-show fee that overdrew my checking account. Currently, my account is negative $[redacted], and I am being charged $32.40 daily. Today is December 12th, and I won't receive my first paycheck until December 22nd. Due to these issues, I will no longer use Uber personally or for my company. I will share my negative experience with others as I believe their behavior is unprofessional and unkind. Furthermore, I relocated to Colorado to support my son after losing my daughter and husband.

I was recently reported for not wearing a mask, despite always following guidelines by wearing one. The driver arrived, noticed I had a child, and quickly left without explanation, leaving us stranded. Both my child and I were wearing masks, but nonetheless, I was reported. I believe the driver used this as an excuse to cancel due to not wanting a child in the car. I kindly request to have this complaint removed from my record and for the driver to be cautioned against such actions. An apology would also be appreciated. As an EMT, I take COVID precautions seriously, providing masks to emergency workers and diligently following safety measures with my family. It is unjust to be accused of negligence when I am meticulous about sanitizing.

On December 9th, I attempted to take an Uber ride from Duca bank at Holland Christian Homes to the Real Canadian Superstore. Being 80 years old, I'm not very familiar with using Uber. However, despite three charges on my credit card that day, I did not manage to get a ride. The first driver charged me $5.65 but neither showed up nor contacted me. The second driver called me from the Superstore, my destination, and informed me he couldn't pick me up, charging me $22.60. The third driver arrived 20 minutes late, prompting me to opt for a taxi instead. As I was already in the cab when the third Uber driver called, I missed the ride and request a refund for this charge as well. I appreciate your prompt attention to resolving this issue. Sincerely, Ms. J. Kisby

I have been utilizing Uber for over a year. However, I have consistently faced issues where my rides arrive too early or too late, leaving me standing outside in unfavorable weather conditions. Today's experience was particularly frustrating when my Uber driver was located 32 minutes away in Buffalo for over an hour, causing me to wait in the cold until well past the scheduled time. I had a credit on my account that disappeared, and I would like it reinstated. I am dissatisfied with the service and lack of communication from Uber. I believe I am owed compensation for enduring a year of unreliable service in various harsh weather conditions in western New York. Please contact me at [redacted] to discuss this matter.

I had a poor experience with my driver. She went to the wrong address, and when I tried contacting her, she claimed she was on her way but never arrived. Despite my attempts to reach her, she did not respond, leaving me stranded outside my gate. I had to cancel the ride but discovered she was trying to convince me to cancel to gain another payment. I ended up being late for work. I am requesting a refund. Kindly reach out to me. Thank you.

Hello, I had ordered an Uber on Friday night, but the transaction couldn't go through because my card had expired. Consequently, I had to cancel the ride. When I tried to update my card information, I wasn't able to do so because there was an ongoing transaction. Despite the failed transaction with the expired card, I see a $8 charge for cancellation and $10.76 deducted from my account. I find this situation frustrating. Now that I've managed to update my card information, I kindly request a refund for all the charges incurred due to the card issue.

Hello, I recently left my Uber ride and unfortunately left my phone in the car. I am unable to access my Gmail on my computer as it requires phone verification, but my phone is in the Uber I just took. Can you please contact the driver, Yosha, and ask him to return to [redacted] 70 St SW, Edmonton? I need it urgently. My name is Miguel Girard, and my email address is [redacted] Thank you.

I scheduled an Uber for my child's doctor's appointment, set for 1pm on 12-16-21, but the driver never showed up. I waited over 20 minutes with the app showing the driver 21 minutes away and had to cancel to make the appointment on time. Despite that, I was still charged on my online banking app, along with a cancellation fee for a ride that never even started. I need a refund for both charges as the situation was not my fault. To make the appointment, I had to request a new Uber and was charged again on top of the unresolved charges from the first booking.

On December 15, [redacted], I made a reservation for a ride to Sky Harbor Airport for 8:15 AM on December 16, [redacted], through an app. I was given code [redacted] as confirmation. However, the ride did not arrive, causing me significant anxiety. I am worried about potential charges and have contacted my credit card company to prevent any Uber fees. Having traveled extensively and used various transportation services worldwide, I have never experienced such a disappointment. This was my first time using Uber, and the lack of a phone number or emergency assistance was particularly concerning.

I booked a cab for a vaccination appointment last Tuesday, and I was surprised to see that I was charged $8.86 for each leg of the trip when it was supposed to be free. After emailing in a complaint, I was informed that it was just a hold and I wouldn't be charged. However, a few days later, I discovered that the charges went through on my account, resulting in a negative balance and a $35 overdraft fee. I've been trying to reach out for assistance through emails, but all I receive is a message saying that customer support is currently unavailable. This has been the case for the past few days, and I am struggling to get this issue resolved.

Hello, I am looking to help Uber save some money. However, they are requesting my credit card information first. What is Uber? I simply want to report a taxi driver in Calgary, AB, Canada, who is allegedly stealing money from Uber. I have all the necessary details for Uber if they wish to investigate. Please contact me for more information at [redacted] or [redacted] during the afternoon. Thank you.

I scheduled my ride for work yesterday morning for a 5:30 a.m. pick-up time. I inputted my home address, and this morning, while waiting for my Uber driver, the app showed the driver was 8 minutes away. However, the driver never arrived at my address. When the driver called and asked if I knew I had a ride scheduled, I confirmed but explained they were not at the correct location.

I've missed two Sunday church services since the update to request a ride on my mobile phone. After changing my password, I forgot it. Despite requesting help and being told it would be sent to my email, I haven't received it on either my phone or computer. I preferred the old method where I could just click on Uber, my address would show up, and I could enter my destination. As a long-time customer, I'm disappointed with the recent changes and my experience trying to get a ride.

I accidentally left my cell phone in an Uber on Sunday, December 5th. The fare was $15, and I gave the driver a $20 tip. I was picked up at [redacted] Matthews Station St and dropped off at [redacted] Old Monroe Rd, with the pick-up in Matthews, NC, and the drop-off in Indian Trail, NC. I urgently need to retrieve my phone as it contains important photos and contacts that are irreplaceable. My landline number is [redacted]. I am disabled and really depend on that phone. Please assist me in getting it back. I have always had great experiences with Uber and appreciate your help. You guys are awesome! Thank you so much! You can reach me via email at [redacted] Thank you again for your assistance.

I recently had an unsettling experience with an Uber driver. Initially, the driver requested my phone number and I received a 4-digit code from Uber shortly after. The driver then asked me to send him the code. Subsequently, he shared an email address with me and asked if it belonged to me, which it did. He then requested the code I received via email, which I sent. Upon attempting to log in afterwards, I discovered that he had enabled two-step authorization without my consent, leaving me unable to access my account or change the password.

Dear Uber, I want to address a false report made by the driver claiming I did not wear a mask during my ride. I emphasize the importance of mask-wearing, especially as I work in health projects. I am disappointed in the driver's report and now regret giving a tip. Best regards, James Astleford Country Director of ADRA Kenya PO Box 76[redacted]8, Nairobi, Kenya Phone/WhatsApp: +[redacted].[redacted].[redacted].[redacted] Skype: fordastle Website: www.adrakenya.org