Uber Customer Service Issues

Last night, I took an Uber from Boston's South Station Amtrak Station to Cambridge, Massachusetts. The Uber driver surprised me by asking for my destination, which has never happened before. When I pointed this out, the driver got angry and asked me to leave the car. Afterwards, the driver falsely reported to Uber that I was not wearing a mask, even though I was wearing one correctly. Given that I attend Harvard and undergo weekly testing despite being vaccinated, I am careful about following COVID-19 safety protocols. Uber has requested a photo of me wearing a mask to resolve the issue, which makes me feel like they are siding with the driver and punishing me for something I did not do. Although Uber mentioned they won't penalize my account, requiring a mask photo for every trip feels like a penalty in itself. It seems unfair that the company does not trust my word and imposes this additional step.

I can't find the Uber service number. I wanted to share what happened today. I was discharged from the hospital, and the doctor advised me not to drive home, which is less than a 10-minute ride. I called an Uber, but halfway through, the driver claimed the transaction was canceled. He insisted we get out of the car on Highway 95. I was exhausted after a colonoscopy. I suggested we sort it out when we got home, but he refused. I had to call another Uber, and thankfully, the new driver found us after directing him to the highway exit. It was unsafe and unsettling to be left on the highway shoulder.

I have a suggestion regarding keeping customers satisfied. In the past, I was a frequent user of Uber. I am frustrated with drivers canceling rides while on the way to pick me up. Often, I have already waited for fifteen to thirty minutes just for a driver to accept the ride. I understand that drivers receive bonuses for completing a certain number of rides during peak times. This might lead them to cancel en route for a closer ride, which is disappointing for customers. My preference now is Lyft, even though they are not perfect, they are more reliable with cancellations. I suggest that drivers who cancel rides without picking up passengers should provide a valid reason for the cancellation. After multiple cancellations, drivers should face penalties to discourage this behavior. This could improve the experience for both drivers and customers by reducing unnecessary cancellations.

I am trying to include a specific driver in my favorites, which should have been possible when I rated them. However, I did not find that option available. This is a recurring issue as I often do not see the option to add them to my favorites. Despite that, my favorites list is populated with drivers I have no issues with but wouldn't necessarily consider my favorites. I value the ability to select who is on that list, as it seems the app tries to match me with drivers from it. This feature matters to me because I want to be linked with drivers who provide excellent service. I appreciate your attention to this matter. Thank you.

In response to your recent email, My wife, Mary Grant, forwarded your message to me (Don Grant) to provide some clarification regarding the recent charges on my credit card. We were in Stone Harbor, NJ for a wedding reception on Saturday, 9/18/[redacted], arriving a bit early around 2:00 PM. After parking, we set up an Uber account in my wife’s name and used my credit card for payment. The Uber driver took us just 6 blocks to the center of Stone Harbor so we could grab a snack, for which we were charged approximately $10.42. Later, we called for an Uber back to the wedding reception, but there was confusion with the app causing the fare to more than double after inadvertently pressing the wrong button. Despite explaining the situation to the driver, Edward, the higher charge remains on my account at $24+. Both trips covered the same distance of 6 blocks. I kindly request a refund for one of the charges totaling $24. Thank you for your prompt attention to this matter. Don Grant

On September 20, [redacted], at around 2:30 PM PST, I requested an Uber ride from Mountain View, California (zip code [redacted]) near the San Antonio train station to the Inn at the Opera in San Francisco, California (zip code [redacted]). The first driver called me while en route and criticized me for wanting a clean vehicle. Upon arrival, he wrongly assumed I was headed to San Jose instead of San Francisco, even though my app clearly showed the correct destination. The driver pressured me to cancel the ride. After re-requesting the ride, the second driver was not assigned until 3:06 PM due to the delay caused by the first driver's mistake. Consequently, the fare surged by almost $5 to $56.92. I was significantly delayed, faced unprofessional behavior from the initial driver, and incurred extra costs. It seems challenging to address my specific complaint through the Uber app promptly regarding the original fare quoted.

On September 20, [redacted] around 2:30 PM PST, I booked an Uber ride from Mountain View, CA zip code [redacted] near the San Antonio train station to the Inn at the Opera in San Francisco, CA zip code [redacted]. The first driver contacted me on the way, upset about my request for a clean vehicle. Despite my correct destination shown in the app, the driver arrived late and insisted he thought I was going to San Jose instead. He pressured me to cancel. After re-requesting, the next driver wasn't assigned until 3:06 PM due to the previous driver's delay and cancellation. As a result, the fare surged by almost $5 to $56.92. I faced a delay, unprofessional behavior from the first driver, and increased costs. Uber's app doesn't offer a clear way to address these issues and uphold the original fare quote. I am seeking a refund or credit for this experience.

The driver took my money. I reported it to Uber and requested the driver's last name for the police. Uber did not show interest or assist. It is a serious issue. I aim to report it to the police for investigation. I require Uber to provide the driver's details for small claims court to address the incident.

Subject: Unexpected Driver Change Delayed My Morning Ride Hello, I had pre-booked a ride yesterday for a 8:30 am pick-up to go to work today. Unfortunately, this morning there was an unexpected driver change. Initially, the app showed the driver to be 4 minutes away, but then it switched to a new driver who was half an hour away. This caused me to arrive at work 30 minutes late, even though my workplace is just a 10-12 minute drive from home. I am understanding about the driver change, but I would like to know why it happened and how this issue can be prevented in the future. Additionally, I kindly request an adjustment on the fare due to the inconvenience caused. Thank you for your attention to this matter. Regards, Mindy G.

I was charged $55.00 by Uber for two rides that were only $7.00 each. The drivers cancelled on me, and this has led to a total charge that does not add up. It feels unprofessional, and I see it as unfair and stealing. I demand a refund of my money and will be closing my Uber account. I have had bad experiences in the past with drivers behaving inappropriately, such as one displaying a gun. I have also encountered drivers cancelling on me unfairly. This recent incident of being charged extra for cancelled rides is unacceptable. I expect to receive my $55.00 refund promptly.

I encountered an issue with Uber regarding a trip taken on September 22, [redacted]. The original quote for the trip was approximately $85. However, during the trip, the driver had to return a phone left by a previous passenger at the airport. This resulted in a detour that increased the total charge to around $[redacted]. I expressed my willingness for the driver to return the phone but insisted that my fare remained the same, to which he agreed. Upon review, I noticed the extra charge for the airport detour was included. Despite reaching out to Uber through their help website, they only offered $38 in Uber Cash instead of refunding the $73 overcharge. Unfortunately, further attempts to contact them through the website have been unsuccessful. I am disappointed and frustrated with the situation and hope for a proper resolution. Thank you.

On September 22, [redacted], I was charged $18.07 for an Uber driver who did not show up. I previously disputed three monthly fees of $24.99 each. Despite being refunded for one month, I was only credited for two months at $24.99 each. I am now requesting a refund of the $18.07 charge. I currently have a credit of $49.98, but I am unsure where it is as I have not been able to use it. This credit was accrued due to the monthly discount subscription I mistakenly signed up for while waiting for Uber drivers who did not show up on two separate occasions. I have experienced a lack of service from Uber, resulting in additional charges of $68.05 being taken from my account. I am seeking a full refund of all charges. Thank you. - T. T.

I booked an Uber cab on September 18, [redacted], for a ride from Elixir Green, Karond Chauraha, Bhopal to Fine Campus, Kolar Road, Bhopal. The fare was Rs.[redacted], and I paid the driver Rs.[redacted] expecting change of Rs.65. The driver suggested transferring the balance via Paytm, so I agreed. However, he did not send the money but sent a message saying "SIXTY FIVE," which left me confused. I attempted to contact the driver without success and also reached out to Uber customer service without any response. I urge the relevant authorities to investigate this matter and refund my Rs.65. If not resolved, I will consider taking legal action against both the driver and the company. Thank you, Vihaan Dubey

I arranged an Uber pickup for my trip to Dallas Airport on September 22, [redacted] at 6:00 a.m. Despite seeing a driver named "George" with a rating of "4.9" on the app, he never arrived, causing me to miss my flight. I had to resort to taking a Lyft to the airport. Uber charged me $32.92 for the missed ride, but I believe I deserve a refund. Please help me resolve this issue promptly. You can contact me at [redacted].

Dear Sir, I am writing to address the cancellation of my account with your company (account details provided). I would like to clarify the circumstances that led to the cancellation and kindly ask for a review of your decision. Due to my limited English proficiency, I had my brother assist with updating the forms. Unfortunately, he mistakenly submitted his photo instead of mine. This error was unintentional, and all other information provided is accurate. I have recently purchased a new car with the expectation of business from your company. This opportunity is vital for both myself and my family's financial well-being. Therefore, I respectfully request the reactivation of my account at your earliest convenience. Account Information: Name: HAMEED MAJEED SALEH KADHEM CPR No: [redacted]33 Car Registration No: [redacted] Phone No: [redacted][redacted] Best Regards...

Dear Sir, I am writing to address the cancellation of my account with your company (account details provided below). I would like to clarify the circumstances that led to this cancellation and respectfully request a review of your decision. Due to my limited English proficiency, I had my brother assist with updating the information forms, but there was an oversight where he mistakenly submitted his own picture instead of mine. This error was unintentional, and all other details provided are accurate. I have recently purchased a new car in anticipation of the business opportunities through your company. Maintaining this job is essential for me and my family's financial security, hence I kindly ask for the prompt reactivation of my account. Account Details: Name: H.M.S.K. C.P.R No: 60003XXXX Car Registration No: [redacted] Telephone No: [redacted][redacted] Best Regards...

Hello, I wanted to share my recent experiences with Uber. Yesterday, we encountered an issue with our first Uber ride, which was supposed to cost $25.67. However, our driver mistakenly completed the order, and we had to re-order. As a result, we were late for our event. The driver assured me the fare difference would be refunded as the new ride cost $50.36. To my surprise, I received an email stating an $8.28 charge, adding to my confusion. Additionally, Uber Eats failed to deliver our food promptly. Despite my efforts to cancel, I was faced with a $40 charge as the food was delayed significantly. The restaurant was unreachable, causing more frustration. Uber Eats then offered a $10 credit, which, unfortunately, does not benefit me as I rarely use the service. I am now seeing multiple pending charges on my account, further complicating the situation. I may need to contact Uber directly for assistance. Thank you for your attention to these matters. Sincerely, J.

Hello, I am experiencing a concerning issue with Uber drivers. I rely on their services daily for my commute to work. Each time I book a ride, the driver contacts me to inquire about my destination and then cancels the trip if they are not satisfied with it. Even if I don't answer the call, the trip gets canceled by the driver. Furthermore, if I refuse to disclose my destination during the call, the driver pressures me to cancel the trip. This situation is extremely frustrating. Drivers should not have the privilege to call and demand information about the destination, especially when it is not required. Eventually, after several canceled trips, I manage to get a successful ride. The current service seems one-sided, catering only to the drivers' preferences, despite us being the ones paying for the service. I urge you to address this matter promptly and take appropriate action. Thank you

My debit card was used fraudulently on January 31, [redacted] for three transactions in California while I was in lockdown in New York City. The charges were $[redacted].11, $24.52, and $65.06. My bank has closed the card and I am unable to provide the full card details. They tried contacting your company to no avail, so I am reaching out for a refund of $[redacted].69. I am on a fixed income and cannot afford this loss. I have never been to California, so these charges are definitely fraudulent. I am Catherine S. and you can reach me at [redacted] I am hopeful for a quick resolution.

Today, I booked an Uber and unfortunately had a very distressing experience with the driver named Kamlesh. He used abusive language, yelled at me, and threatened to involve the police because I only took a short 2-minute ride and wanted to speak with Uber customer service before being overcharged. The driver's behavior was unacceptable and left me feeling unsafe. I urge Uber to take serious action against such drivers to ensure the safety and respect of their passengers is maintained. It was a white Swift Dezire with the number ending in [redacted]. I hope Uber addresses this promptly to prevent such incidents from happening to other passengers.