My name is Cynthia Hankerson. Even though I have the App on my phone it can't help me...

GetHuman6034759's Left Something In Ride issue with Uber from May 2021

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The issue in GetHuman6034759's own words
My name is Cynthia Hankerson. Even though I have the App on my phone it can't help me because a friend and I rode together and she used the App on her phone to hire our driver. I have tried SEVERAL TIMES to contact the driver through her APP. PLEASE HELP!!!!! **ON MAY *,**** CARROLL WILCOX AND I WERE PICKED UP AT **** N. W. **TH ST., FT. LAUD., FL ***** AT APPROX. ** AM (CARROLL'S HOUSE). WHEN I GOT IN THE CAR, I HAD MY KEYS. I HEARD THEM DROP ON THE FLOOR OF THE CAR, BUT COULD NOT FEEL OR SEE THEM. I INFORMED JEAN, OUR DRIVER, THAT I WOULD NEED TO LOOK FOR MY KEYS WHEN HE REACHED OUR DESTINATION (ARUBA'S BEACH CAFE, * COMMERCIAL BLVD.,LAUDERDALE-BY-THE-SEA,FL *****). THE CAFE TRAFFIC WAS HECTIC AND JEAN WAS ANXIOUS TO GET OUT OF THE WAY AND LEAVE. I HURRIEDLY LOOKED BUT COULD NOT FIND THEM. CARROLL THEN LOOKED ON HER SIDE TO JEAN'S DSMAY. WE BOTH QUICKLY GOT OUT OF HIS WAY AND LET HIM LEAVE. I HAD MY KEYS WHEN I GOT IN HIS CAR, HEARD THEM DROP AND DID NOT HAVE MY KEYS WHEN I GOT OUT. THEY OBVIOUSLY FELL IN SOME OBSURE PLACE IN HIS CAR. USING CARROLL'S APP WE CALLED JEAN WHO WAS OBVIOUSLY ANNOYED TO GET THE CALL AND HE JUST SAID THE KEYS WERE NOT IN HIS CAR. WE HAVE TRIED GETTING IN TOUCH WITH HIM SEVERAL TIMES SINCE THEN AND HAVE HAD NO SUCCESS. PLEASE HELP!!! THERE IS NO PLACE ELSE THE KEYS COULD BE. IT'S A KEYLESS FOB FOR A TOYOTA, WITH MY HOUSE KEY AND A SILVER HORSE TRICKETT ATTACHED. PLEASE, PLEASE, PLEASE HELP ME. THANK YOU VERY MUCH!!!! PLEASE FORGIVE ALL CAPS, NOT YELLING, JUST EASIER. PLEASE GET MY KEYS BACK TO ME ASAP!!!!*Cynthia Hankerson

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Uber

Left Something In Ride issue
Reported by GetHuman6034759
May 5th, 2021 - 3 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 7962 others
0 customers following this

Timeline

GetHuman6034759 started working on this issue
May 5th 2:23pm

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