Uber Customer Service Issues

Archive 80

The following are issues that customers reported to GetHuman about Uber customer service, archive #80. It includes a selection of 20 issue(s) reported December 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have ceased using your service but I am still seeing charges on my account. I want these charges to cease immediately. I need you to investigate who is using my account numbers without authorization and make it stop. This situation must be resolved promptly, or I will be forced to escalate the matter. I refuse to pay any additional charges to have this issue rectified. The mix-up with my account number is not due to any fault of my own. Please address this matter urgently, as any further charges will result in further action being taken. Thank you.
Reported by GetHuman5571297 on domingo, 20 de diciembre de 2020 14:28
I don't have any issues with Uber. I am employed at Subsidized Housing in Freeport, IL, where rent is determined by income. I recently discovered that one of my tenants has been working for Uber in Rockford, IL. I need to verify her employment so her rent can be accurately calculated. Could you please provide me with a fax number or email where I can send this request? Thank you for your assistance.
Reported by GetHuman-vbrinker on lunes, 21 de diciembre de 2020 19:21
I attempted to contact a human 10 times today through your application. Chris, who was helpful, directed me to a form that did not address my issue. I mistakenly filled out a membership form thinking you would easily find my debit card information. Please cancel that membership. Additionally, I was charged $15 in Bronx yesterday at 10:41 p.m. when the driver canceled the trip. However, I was still charged. Your application needs improvement as it is difficult to reach you and the forms provided do not address real issues. It took me about an hour just to call for assistance. My name is Tanyana Yunusova.
Reported by GetHuman-tsemech on martes, 22 de diciembre de 2020 15:33
I arranged an Uber ride from a remote spot to my location. After entering the correct pickup and drop-off points, I realized I had made a mistake with the pickup and promptly canceled. Subsequently, another driver accepted and I had to cancel again, incurring a cancellation fee. Furthermore, I noticed an additional charge for a different Uber service that I did not request. I have been unable to locate a phone number to address these issues, and I am unable to find a suitable resolution within the Uber app.
Reported by GetHuman-ionsne on martes, 22 de diciembre de 2020 21:13
I need to request the removal of my son's account since he has been using my credit card without my approval. If this is not addressed promptly, I will have to challenge all charges made on my credit card. It is fraudulent activity that your system should have detected. I find it extremely frustrating that someone could use my credit card without any alerts being triggered. I intend to escalate this matter to the New Zealand police. The account in question belongs to my son, Max Potts. Unfortunately, I do not have information on the email address associated with his account.
Reported by GetHuman5582512 on jueves, 24 de diciembre de 2020 6:16
Please review the receipt attached for today's ride. The receipt indicates that the ride started at 3:21 p.m. and covered 18 km by 3:29 p.m. However, no driver arrived at my pickup point, yet the amount was deducted as if the ride was completed within 8 minutes. Around 6-7 minutes after booking the ride, I checked the app to track the driver, and it showed progress towards Raj Nagar (my destination). When I inquired, the driver claimed he would arrive in 5 minutes, yet a minute later, I was charged INR [redacted] and notified that the ride was complete. I tried to cancel, but it was finished within 8 minutes, covering 19 km, which seems unrealistic. I kindly request a prompt refund of the amount as I didn't take this ride, and I've received no response from Uber support. Please investigate and resolve the issue swiftly so that I can continue using Uber services.
Reported by GetHuman5582554 on jueves, 24 de diciembre de 2020 6:58
I have been charged for an order I placed on Christmas Day, 12-25-[redacted] at Mixed Up Burgers. Despite canceling my order due to the restaurant being closed on that day, Uber Eats refuses to refund my money. I have verified with a Mixed Up Burgers employee that they were indeed closed on Christmas Day, 12-25-[redacted]. Yet, Uber Eats is still not willing to issue a refund.
Reported by GetHuman5589709 on domingo, 27 de diciembre de 2020 20:56
Hello, this is Mohan. I booked a cab last night around 1:30 am for a drop-off at my house. Although the booking was successful, the cab did not arrive. I tried many times to reach the cab driver, but could not connect. After waiting for almost 30 minutes without any sign of the cab or communication from the driver, I had to take a local auto to get home. Surprisingly, I have now received a receipt via email charging me Rs. 80 for cancellation fees. I believe it is unfair to charge me for a cancellation when I waited on the road for 30 minutes in the middle of the night, and I did not cancel the trip myself. I kindly request a refund of the Rs. 80 cancellation fee to be processed back to my Uber account. Please confirm once this has been done. Thank you. Best regards, Mohan
Reported by GetHuman-mohannv on lunes, 28 de diciembre de 2020 14:16
My card was fraudulently used on an Uber Eats account that is not mine. I am unsure how my card details were compromised as I have verified it was not used by any of my family members. I have canceled the card and received a new one, yet I am still being charged for unauthorized transactions. I urgently need to identify the account that is using my card without permission. Your prompt attention to this matter would be highly appreciated.
Reported by GetHuman-yasinths on martes, 29 de diciembre de 2020 22:27
I've had issues switching my uber driver account from my old Jeep to my new [redacted] Jeep for months now. The app keeps saying my background check needs attention and shows that my account is on hold due to another account with a completed background check. I've reached out to support multiple times but haven't received any assistance. They confirmed having my correct driver's license, current insurance, and registration. I was supposed to receive a sticker by mail to resume driving but haven't. It's frustrating not being able to drive. I'm not sure why it shows another account. My email is [redacted], or it could be associated with the old email [redacted] I hope someone can help me resolve this soon. Thank you for any assistance you can provide.
Reported by GetHuman-amymcwil on martes, 29 de diciembre de 2020 23:17
I had scheduled a ride for 6:00 AM this morning, but the driver arrived unexpectedly at 3:45 AM, way earlier than requested. The fare quoted was $58, but upon arrival, the price suddenly jumped to $[redacted] due to surge pricing. I refused the ride, only to have another car arrive at 6:00 AM with a different fare. Additionally, my card was incorrectly flagged as not valid by Chase bank, which they later confirmed was an error. This entire experience was frustrating and the worst shared ride encounter I've had. I need to speak to a real person to address these issues promptly. My contact number is [redacted]. Thank you. Dave Greulich
Reported by GetHuman-dgreulic on miércoles, 30 de diciembre de 2020 14:47
I am in the process of disputing a charge from Uber. I noticed a $24.99 fee on my statement, but it didn't align with any of my rides. Worried my card details were compromised, I took action by canceling the card and escalating a dispute with my bank. Surprisingly, another $24.99 charge from Uber hit my account a few weeks later. With no customer service number available, I struggled to uncover the source until I realized it was related to an Uber Pass subscription I never authorized. Despite removing my bank details and replacing them with a credit card after the initial charge, I'm out $50 (as I turned off auto-renew when the next billing cycle started, yet still got charged). How could Uber bill my bank without having that information on file?
Reported by GetHuman-sjgsa on miércoles, 30 de diciembre de 2020 16:45
I was charged twice for an Uber ride I did not take. On 10/24, I was charged $11.38 with reference # MZUVEHXL [redacted] while I was in Greensboro, NC, and did not use Uber as I rented a car. Then on 10/25, I was charged $11.03 with reference # RSQPGIPB [redacted]. Due to my credit card being hacked, I have received a new card. I am Jacqueline McNally, and I request a refund for these charges to my credit card ending in [redacted]. For confirmation, please contact me at [redacted] Thank you, Jackie McNally.
Reported by GetHuman-tcbvero on jueves, 31 de diciembre de 2020 18:10
I am writing on behalf of Misty P. to address a recent issue with an Uber driver. Despite being visually impaired, Misty stated she always wears a mask. The driver claimed she wasn't wearing one, but since he didn't approach the house where Misty was waiting due to her blindness, he couldn't have seen her in the dark. This led Misty to request another driver, causing her to be late. Misty wanted to express her disappointment with the service and emphasize that being blind doesn't mean being ignorant. For further assistance, contact Misty P. at [redacted] or visit her JAWS certification profile at www.freedomscientific.com/Training/Certification.
Reported by GetHuman-tballgi on lunes, 4 de enero de 2021 19:51
I contacted Uber at 8:00 AM on 1/7/[redacted] to book a ride for 10:35 AM. After receiving a message that a driver was on the way immediately, I attempted to communicate with the driver but received no response. This led to multiple driver cancellations and two drivers arriving unnecessarily. I spent around 45 minutes trying to resolve the issue. Upon explaining the situation to the drivers, I was frustrated with the lack of communication with Uber. Eventually, a driver arrived at 10:35 AM as requested, and I completed my trip. Later, I received a $9.25 charge for a cancelled trip, which I did not initiate. This charge should be removed as I did not cancel any trip. The lack of communication made the experience frustrating and could have been avoided with better communication methods in place.
Reported by GetHuman-hnmal on viernes, 8 de enero de 2021 8:46
On Friday, January 8, [redacted], I took a ride with Greybeard's to [redacted] Pickettville Rd. I accidentally left my phone in an Uber driven by Adrian Cargo. After repeatedly calling, Adrian answered and mentioned the inconvenience of returning the phone. Despite offering $20, he only agreed to return it if he happened to be in my area. It has been nearly 24 hours, and now I cannot reach Adrian Cargo. As a result, I have contacted the police regarding this situation.
Reported by GetHuman5637810 on sábado, 9 de enero de 2021 16:02
Yesterday, I took a trip from my home at [redacted] Grove Street in SF to UCSF at [redacted] Parnassus in SF. I have made this journey multiple times, typically costing between $8 to $12. After completing my business and attempting to book a ride home, I encountered technical issues with the app displaying my previous trip instead. Despite trying various troubleshooting steps unsuccessfully, I eventually resolved it by using the cancel button and restarting the app. To my shock, I discovered a charge of $48.83 for the ride that should have cost no more than $10. It seems my driver, Tulio, failed to end the initial trip, leading to the incorrect charge. The lack of a customer service number is frustrating, especially since I have arthritis, making it difficult to type all this out.
Reported by GetHuman5662564 on sábado, 16 de enero de 2021 19:50
On Saturday, January 9, [redacted], around 11:30 in the afternoon, I arrived at a Uber signal for a trip. As I headed towards it, a person claiming to be from Uber support called me, saying there were complaints about the car not being clean, me not wearing a mask, and not playing music for clients. He mentioned transferring the trip to another captain. I told him this information was incorrect, but he insisted on trying to assist me as I am an outstanding captain. He asked if there was something wrong because I have a platinum status. I opened the app, and he directed me to check the email section which had a red mark stating "not activated yet." He explained that's why I couldn't receive the client's location and instructed me to change the email address by sending a message with four digits to verify. I am a new captain and never encountered such issues. Eventually, my account stopped working, leaving me without work since that Saturday. I reached out to support via complaint forms and WhatsApp but received no response. I even scheduled a call but got no follow-up. I kindly request your attention to this matter.
Reported by GetHuman-mngem on martes, 19 de enero de 2021 11:53
I had reserved a ride to the airport for Jan 25th between 5:30 and 5:40 to Gainesville, the day before. Staying at an RV resort, I brought all my luggage to the park entrance and waited until 5:56, but no one showed up. Realizing I was not being picked up, I had to rush back to the other side of the park, get my van, and drive myself in a panic to avoid missing my flight to California. Due to Uber's negligence, I now have to pay for airport parking and deal with the inconvenience of arranging to pick up my vehicle later. Having made reservations in advance, it is frustrating that there was no communication about the ride not being available. The lack of a customer support phone number added to the stress and unexpected expenses caused by Uber's failure to provide the agreed-upon service. Thank you, Uber, for turning what should have been an exciting trip into a challenging experience.
Reported by GetHuman-bumpersn on martes, 26 de enero de 2021 17:05
Hello, I am Gurinder Singh, an Uber partner. My account was deactivated on 23/01/[redacted] due to a fare calculation issue from the Uber app. The rider wrongly complained that I charged them extra, but the fare was actually a result of the app's miscalculation. The amount in question was deducted from my Uber wallet the same day, so I am not responsible for this discrepancy. I kindly request your assistance in resolving this matter promptly so I can resume working. I am currently facing challenges due to the pandemic, and this issue is further complicating my situation. Your help in investigating and correcting this problem would be greatly appreciated.
Reported by GetHuman5703765 on viernes, 29 de enero de 2021 17:57

Help me with my Uber issue

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