Uber Customer Service Issues

Yesterday, I had a scheduled ride from Houston Intercontinental hotel to Houston Hobby Airport that did not go as planned. The vehicle broke down on the South 45 freeway, and despite my concerns about the car's performance, the driver continued until it stalled. A tow truck had to remove the Uber vehicle from the freeway, allowing me to catch another ride just in time to make my flight. I encountered issues trying to secure a second Uber ride while stranded on the freeway, resulting in additional charges that I would like to dispute. The original driver's acknowledgment of ongoing vehicle problems was unsettling. For further information, feel free to contact me at [redacted] (Gary K) or via email at [redacted]. Thank you.

I was charged an unfair surge rate of $43.11 for a 5-mile ride. I cannot afford this high amount. The explanations provided in the Help pages only make me more frustrated. I admit that I accepted the surge rate, but my trip was actually shorter, and I changed my destination to a more convenient location for the driver. I kindly request a refund of the surge fee. I would like to update my home location from [redacted] E. Weber to [redacted] Bridge Place. Thank you.

This is our first Uber trip in a while due to illness. The previous ride we took was back in July of last year. I have been unwell and stuck at home due to the current situation and our age. We were picked up by a driver named Serge at 1:30 pm from [redacted] NW 76th Terr, Lauderhill, FL [redacted] and were heading to [redacted] N Pine Island Road, Plantation to visit the Retina Group. After giving Serge the destination, we accidentally left our phone in the car. We tried to report the loss through a helpful nurse at the doctor's office, who tried to contact Uber. I am currently trying to reach the driver, but I can't find the trip record. Despite this mishap, Serge was a kind and polite driver, whom I intended to give 5 stars. Being 88 and my husband 91, we really need our phone for future rides. Any assistance you can provide would be greatly appreciated.

On July 3rd, a charge of $9.99 appeared on my bank statement under [redacted] Recurring Debit Card Uber Pass. I do not remember subscribing to this pass or authorizing direct withdrawals from my account by Uber. I am requesting a prompt refund for this charge. If this matter is not resolved within 3-5 business days, I will be contacting the Better Business Bureau. My confidence in Uber has been affected, and I need the funds returned promptly and the pass canceled. Assistance appreciated. Thanks, Uber customer.

Hello, I am Arash Taheri. Several years ago, I installed the Uber driver app on a different car but never completed the application. Now, I have a new car and would like to start working with Uber Eats. I have a couple of questions: 1) When I check the Uber driver app, it shows my car as verified, but it still has the details of my old car, a [redacted] Audi. I am trying to update it to my new car, a [redacted] Acura, but I can't seem to do so. How can I update my new car information? 2) I visited the Uber center in Burbank, CA, and I was informed that I don't need a vehicle inspection for Uber Eats. They advised me to contact Uber to switch my account from Uber driver to Uber Eats so I can start working. Could you please advise me on how to contact Uber to make this account switch? I appreciate any guidance you can provide on completing my registration. Thank you, Arash Taheri

I accidentally left an item in my Uber, and when the driver notified me, he was unhelpful and rude. He refused to return the item unless I met him somewhere, and when I offered him $10 to bring it back, he declined due to his shift ending late. The driver repeatedly hung up on me, leading to a frustrating experience. Another person answered the phone and was dismissive when I asked for my item back. The driver let someone else use my personal property without permission, and I felt unsafe during the ride because he was distracted by his phone. I demand a full refund for the ride and the return fee as compensation for the driver's behavior. I plan to stop using Uber due to this incident.

I am seeking assistance to regain access to my main Uber account. I am encountering issues logging in with my Comcast email, despite knowing it is associated with my main account. Strangely, I can only access a temporary account created with my Gmail. I believe my main account with the Comcast email was affected when I switched to my Gmail account. Considering the upcoming removal of invite codes, I no longer require the secondary account. I wish to have my main account, linked to my Comcast email, restored. Your help in resolving this matter is appreciated, as both accounts share the same phone number. How can I recover access to my main Uber account?

I am experiencing issues with my UBER account connected to the MBTA paratransit program. The transition to the MBTA business profile has caused me to lose access to the ride pass feature. It appears that my enrollment in the MBTA business profile might not have been successful. I have repeatedly encountered an "error processing" message when attempting to access the ride pass in the Uber app. Despite following instructions to navigate to the app menu "wallet," this option does not appear in my Uber application. I have attempted to resolve this problem by disabling and reinstalling the Uber app without success.

During a recent journey in Liverpool on 8/8/[redacted], two drivers from your company behaved in an intimidating manner towards me and my passengers. Instead of allowing us to pass after coming off the motorway, they blocked the road to chat with each other. It was clear they were not focused on their duties. Your drivers should undergo thorough checks to prevent such behavior. One of the drivers sped off towards Liverpool on the M62, while the other headed to Huyton at a high speed following the road blockage. This reckless conduct is not a good reflection on your company. Although I didn't capture the incident on video, my daughter managed to take a photo of the taxi with the registration DG63 JWF. I believe it's essential to address this issue promptly.

My grandson installed Uber on my phone, which I have lost. The app is confusing as I can't fix my email's spelling, the password I set isn't accepted, and it claims my cell number isn't linked to my email. I find this situation frustrating and unclear. Could someone reach out to me for assistance? I am not great with technology, but I can tell something is not right with the app's functionality.

I was in an Uber and the driver recommended a restaurant. I added the new destination but accidentally canceled the ride while trying to leave a big tip. The driver, "Guy," was great, but now Uber has blocked him. I want to make it right and give him the tip he deserves. Any advice on how to fix this with Uber? The ride cost $12, but I intended to pay $20 for the excellent service. Thanks for your help.

Uber keeps requesting my driver's license and car registration, even though I'm just a rider. I find it annoying and unnecessary as I have no intention of becoming a driver. The repetitive emails stating that I'm "REJECTED!" are frustrating. I'd appreciate it if Uber could cease these unnecessary requests and emails. This feels like harassment and is quite bothersome. Can someone address this issue and explain why this information is being requested when it's not required for riders? Thank you.

Someone recently made unauthorized charges to my credit card for Uber rides over three consecutive days in August. These charges appeared on my statement, as I do not have an Uber account or the app on my phone. The total amount charged was $59.06 for 6 rides: $8.45 on the 7th, $8.01 and $9.01 on the 8th, $13.76 on the 10th, $9.24 on the 11th, and $9.83 on the 12th. To dispute these charges and receive a refund from my bank, I require verification. Could I please obtain information such as the locations of these rides or the name associated with the account to prove that I did not initiate them? If not, a letter confirming that I have never had an Uber account would also be helpful when contacting my bank. Thank you for your assistance.

I am seeking assistance in ensuring that my Uber driver is compensated for today's trip. I used an Uber ride before registering for an account and experienced difficulty setting up my account after opening the Uber links via Chrome instead of the app. Currently, my account displays as "temporarily suspended," and the app does not show the trip. None of the Help topics have addressed my specific situation. The trip began at around 10:23 CDT today, lasting approximately 15-20 minutes. The pickup location was First Texas Honda, [redacted] Steck Ave., Austin, TX [redacted], and the drop-off was [redacted] W Parmer Ln, Apt. [redacted], Austin, TX [redacted]. The driver, Cora, was in a beige Ford Escape with Texas license plate MRV8290. I am eager to resolve this issue promptly to ensure Cora receives proper payment. Please advise on the necessary steps to rectify this situation and ensure Cora is compensated accordingly.

I tried to request a ride today, but I couldn't find the "Where to" field in the app. It seemed to assume I already had a ride booked, stating it was "heading to" my location. However, I had not managed to order a ride due to the missing field. After consulting with a tech-savvy friend, I tapped on "change" under "add or change," but I only had the option to press a "DONE" button. Upon doing so, a "Cancel" button appeared. Despite trying to cancel the supposed ride, the app still didn't show the "Where to" field. It seemed like Uber was experiencing some technical difficulties. I had to rely on a friend to book an Uber for me. The app kept sending me notifications for various drop-off times, presuming I had scheduled a ride that I hadn't. I want to stress that I did not request any rides today due to the app malfunction. I also want to ensure I won't be charged for any unintended rides as my friend arranged the only ride I took, which was critical to attend a doctor's appointment. Uber's service let me down today.

Dear Director and Chairman, I hope this letter finds you well. I am writing on behalf of my sister, Hyeeun Kim, regarding Uber taxi services in Bethel, AK, USA. She suggests lowering the Uber taxi fares by 20 to 25% to increase competitiveness in the area due to high existing taxi prices. Bethel has a significant demand for taxis with limited supply and lacks card payment options. The city's population heavily relies on taxi services for daily activities, and with a new hospital set to employ hundreds, the demand is expected to rise. By adjusting fares and implementing a shared ride system, Uber could see increased customer usage and benefit both drivers and passengers. Thank you for your attention to this matter, and we hope for a positive response. Sincerely, Hyebum Kim S. Korea

I experienced an issue with the Uber software today, where it booked multiple trips from a school location I am unfamiliar with in Fort Lauderdale. I typically only use Uber while traveling, and was unaware of these rides until the driver contacted me. This incident caused me to interrupt my work, turn off my phone, and return home to access my laptop to address the situation. I uninstalled the app as I noticed it automatically books rides if left on, and had to cancel my credit card to prevent further issues. Kindly remove all charges related to these unauthorized trips and inform me if there have been any security breaches or system malfunctions on your end. This unforeseen situation resulted in a significant loss of time for me during business hours caused by the malfunctioning software.

I recently used an Uber gift card for the first time on 9/6, which deducted $35.82 after the ride and tip. However, upon checking my bank accounts, I noticed multiple debits related to Uber from San Francisco. The first debit had a matching credit, but I was then charged a second time for the same amount plus one cent. I am eager to resolve this issue and would appreciate speaking with an Uber representative rather than dealing with it online. It can be time-consuming and may not result in a prompt solution. I can be reached at [redacted] or via email at [redacted] Although I couldn't locate an account number on the Uber app, I trust you can identify me based on the provided information. I kindly request immediate attention to rectify this matter and return the funds to my checking account, as the transaction was made using my Uber gift card. I look forward to hearing from you soon. Sincerely, M.K.

I am having trouble logging into my Uber account. When I try to log in on the app using my email and password, it prompts me to enter my phone number for a verification code, but I need to update my phone number due to getting a new phone. If I try to input my new number, it asks for my email again, claiming it's already in use. This loop also happens when attempting to log in on my computer. Despite researching their FAQs for about two hours, I found no solutions. Contacting Uber support seems impossible without logging in, which is my primary issue. I am frustrated by the lack of support options available and the hurdles to reach customer service.

Hello, this is Sharath. Recently, I utilized an UBER CAB service from Kalimandhir (Langar house) to Malakpet Yashoda Hospital in Hyderabad. The estimated fare displayed initially was [redacted] Rs, but upon reaching the designated location, the charge was [redacted] Rs, which was unexpected. In the current COVID situation, this difference is significant for me. I have attempted to contact UBER customer support through the mobile app without success, as there is no toll-free number available. I am uncertain about the next steps. Thank you.