Uber Customer Service Issues

I have been experiencing unauthorized transactions on my debit card starting from February 5th until today, March 13th. These transactions are originating from California, although I reside in New York, and no one I know has any association with California. My daughters often use Uber, but those charges are typically on different credit cards. The fraudulent transactions are linked to my Chase debit card, ending in [redacted]. I can provide the complete card details if there is a secure method for me to share them. My name is Brian D., and my email is [redacted] (please note the hyphen). You can reach me at [redacted]. Dealing with this situation has been incredibly frustrating. I appreciate any help to resolve this swiftly. Thank you.

It is frustrating when Uber provides inconsistent fare amounts for each trip even after checking the pick-up and drop-off distances. Receiving vague responses and a lack of support can be disheartening as a dedicated driver offering excellent service to riders. Clear communication and prompt adjustments would greatly improve the situation. It would be beneficial to display fare adjustments directly on the screen to avoid confusion and ensure transparency. Furthermore, setting reasonable time limits for adjustments and addressing driver concerns promptly demonstrate Uber's commitment to valuing its drivers. Open dialogue and fair treatment are essential for a positive driver experience.

I used Uber for the first time on March 15th for a round trip. However, I noticed two additional charges on my account for $12.01 and $15, totaling $27. I have been unsuccessful in getting any assistance from Uber's customer service for the past three hours. The app lacks guidance on resolving such issues. I feel frustrated by the lack of support from Uber. I intend to discontinue using Uber and am considering legal action for unauthorized charges and the company's unresponsiveness. Expect to hear from my attorney tomorrow, March 17th, [redacted].

I have been trying to contact someone for hours now to claim my free ride valued at $25 or less. I am located on the east coast in an area known for its challenges with the homeless population. I am not homeless and require the credit as promised to me. I am unable to provide documentation or e-receipts due to a previous negative experience with an Uber driver who did not use the meter or maps correctly. I need this free ride urgently as I am stranded and in need of transportation. Please assist me promptly as per the agreement with the last customer service representative. Thank you.

On Sunday, March 22, [redacted], I downloaded the Uber app to schedule a ride to the airport for April 8 at 7 am. Shortly after, I received a text from a driver named Manuel claiming to be outside. Upon clarifying the reservation was for April 8, he advised to cancel. However, I was charged $6 despite the confusion over the incorrect pickup location mentioned on the receipt. The receipt indicated the pick-up address as [redacted] Cordova instead of SE 15th St where I was located. I'm unsure if the ride is still arranged for April 8, but due to this experience, I no longer wish to use Uber and seek a refund of the $6 charged erroneously. Unfortunately, I've found it challenging to contact Uber for assistance.

It has been several weeks since the Uber trip that has stayed with me. Despite reaching out to Uber multiple times immediately after the trip and recently, I have not received satisfactory answers. As a woman in my mid-20s, I felt extremely threatened and upset by the handling of my issue. During the Uber Pool ride on a cold, rainy day, the driver initially picked me up at a wrong location, picked up two more riders after me, and then deviated from the route towards my destination. I noticed alarming behavior such as attempting a dangerous U-turn at a red light, causing a significant delay in my arrival time. To add to this distressing experience, I was charged extra for the driver's mistake in routing and toll fees. Despite my efforts to seek support from Uber, the responses were disappointing and lacked empathy. I hope for a thorough review of the trip details and a fair resolution to this unsettling incident.

I have noticed unauthorized charges on my checking account, but I have been unable to find a phone number to reach you as advertised. These charges are from Uber and Lyft in San Francisco, even though I am not located there. I urgently need this issue resolved. I have already contacted my bank but am frustrated by this situation and worried about how it occurred. I demand immediate contact to address this matter. I was directed to this link in my attempt to contact Uber Corporate for their 24/7 customer service, but it has not been helpful. I will file a formal complaint if this is not resolved promptly. Please, improve your security measures to safeguard the public.

Dear Uber Eats Customer Support, I am experiencing issues logging into my Uber Eats account and suspect unauthorized activity. I work as a nurse and utilize two email addresses - [redacted] for work and [redacted] for personal use. I had hoped to avail of the support offers during the current COVID-19 crisis, but it seems that someone else may have registered using my information. My details are as follows: - Name: Sheikh Sharmeen Sultana - Mobile: [redacted]2 - Email: [redacted] - Work Email: [redacted] I kindly request guidance on how to resolve this situation promptly. Your assistance would be greatly appreciated during this challenging time, given my demanding work schedule. Thank you for your help.

I am encountering an issue with my Uber account. I want to clarify that I am a Rider, not a Driver. I have never driven for Uber, nor do I intend to. I am experiencing difficulties using the app. When attempting to update my photo, I receive a message stating, "Cannot Edit that Field" and advising me to contact support. However, when I try to reach out through the "Contact Us" link, I am given contradicting instructions. This back-and-forth is frustrating, and I suspect there is an error in my profile linking me to being a Driver, which is incorrect. Despite preferring to use Uber, I have switched to Lyft due to these persistent issues. I would like to return to using Uber occasionally, but the lack of assistance in resolving a simple matter like updating my photo is concerning. I hope to receive help to rectify this issue promptly. Thank you for your attention to this matter.

Hello, I am Brandon McFall. Since February, I have noticed three monthly charges of $24.99 each on my credit card ending in [redacted]. These charges do not relate to any trips I have taken with Uber recently. They are listed as UBER PASS. I did not authorize these transactions and would like a refund for the total of $74.97. Please reach out to me promptly regarding these unauthorized charges. Thank you for your assistance.

I would like to report two concerns regarding Uber. Firstly, Uber's policy states that minors are not allowed to ride alone and drivers should ask for identification if they suspect a rider is under 18. Unfortunately, my 15-year-old child was able to take multiple rides without any verification of his age, posing a safety risk. Secondly, both drivers who picked up my child were visibly ill and their vehicles were not sanitized. With the current health crisis, Uber should enforce stricter health screening measures for drivers and ensure that cars are properly sanitized to prevent the spread of COVID-19.

I experienced a fraudulent incident with my earnings on Saturday, 4/25/[redacted]. I urgently need assistance to recover my money. Someone unauthorized accessed my Uber Driver app during a trip labeled as "premium" to a location at [redacted] Sibley, which I couldn't locate. I was instructed to call a number provided, thinking it was the rider, but it turned out to be someone posing as Uber support. They posed safety questions related to the current crisis, offered a $[redacted] bonus, and requested my Go Bank card details for verification, taking away my earnings and an additional $44, totaling $[redacted].00+. Please help me resolve this issue. My contact number is [redacted]. Thank you for your assistance.

Dear Mr. Yasir Aziz and Uber Eats Accounts Department, Good evening. We, from Moge Tee, have not received any payment from Uber Eats for the past 9 months. We have been trying to update our bank information in the restaurant manager, but we have not been able to get in touch with anyone from the accounts team or an account manager. Despite sending our account details in the past three emails, we have not received any correct information about our payments. When contacting customer service, they mention not having details about accounts. We have also requested the Statement of Account multiple times but have not received any updates. We urgently require a response from your accounts team. Please review the attached file with our bank details and update your system accordingly. We appreciate your prompt attention to this matter. Thank you for your assistance, Moge Tee

I created an Uber profile and invited a family member to join Uber Family. Even though Uber supposedly sent them an invitation to their phone where the Uber app is installed, they did not receive it. After waiting an hour, I canceled the invite, checked all the information, and tried sending it again - but still no luck. I sent an email request to Uber, received acknowledgment, but never heard back despite my follow-up email. My main aim is to have my family member receive the invitation and see the Invitation Status in the settings tab change from "Pending" to an active status so they can utilize Uber services.

I have been unable to go online for two days to make deliveries. I have contacted support multiple times to inquire about the status of my background check, to which I have given my consent and submitted several times. Unfortunately, I have not received any clear answers or assistance on what else needs to be done. I urgently need to work to make money for my car payments. I would appreciate a prompt review of my situation and some solid customer support. Thank you. Regards, Penny H.

I have concerns regarding Uber's customer service, as I often receive automated responses that do not address my specific issues. During my recent trip, I had to cancel due to the driver going the wrong way, leading to a higher cancellation fee of $6.26 when I expected $5. Additionally, the driver was on another trip far away, so I question why I was charged. I believe the cancellation fee should have been deducted from a promotional code I used instead of my credit card on file, especially since my card has insufficient funds. This unexpected charge is preventing me from using Uber, which I depend on daily. I can be reached at [redacted] or [redacted] Thank you, Melissa Feifer.

Current Balance: -$12.64 Available Balance: -$40.30 Pending Transactions: - #3: Uber *Trip, $27.66 Posted Transactions: - May 25, [redacted]: Personal transaction -$50.00, remaining balance: -$12.64 - Issue #2: NSF Item Paid Fee Debit for Uber Trip, $35.52, remaining balance $37.36 - Issue #1: Purchase Uber Trip, $35.52, remaining balance $66.36 Regarding the situation with Luke from Seattle airport, I feel unfairly charged for a "Long pickup fee" for a trip that should not have incurred extra charges. This has caused multiple charges and overdraft fees amounting to $[redacted].53. I have been trying to contact support but have faced difficulties reaching a resolution due to the lack of responsiveness and clarity on the website. I seek a refund and compensation for the issues mentioned above. Solution Needed: Can you clarify the defined time for incurring a "Long trip fee"? Requested Refund: - Issue #3: $27.66 - Overdraft fee from the bank: $25.00 - Issue #2: $29.00 - Overdraft fee from the bank: $25.00 - Issue #1: $18.87 I urge for a fair resolution considering the circumstances and impact on my bank account due to the multiple charges and fees incurred.

I am unaware of any Uber or Uber Eats account linked to me. Despite not having a cell phone currently, I am facing unauthorized Uber Eats orders from Portugal or possibly Puerto Rico starting on June 1st. It appears my email, [redacted], has been compromised, allowing the perpetrator to create an account using it. The charges were directed to my PayPal account associated with [redacted] I am in Canada and have never visited the mentioned countries. How can I resolve this issue? I have detailed transaction records available if necessary.

I attempted to book an Uber ride this morning from a rural area where I had successfully scheduled rides in the past. Despite booking the ride the night before and allowing extra time for any delays, no driver was assigned, and I was left stranded without any communication from Uber. I am extremely frustrated by the lack of assistance and unable to reach a functioning customer service number for help. This situation has caused me to miss work and potentially lose out on hazard pay for working during the pandemic. I would appreciate any assistance in resolving this matter promptly.

Dear Team Manager, I hope this message finds you well. I have been an Uber driver since February [redacted]. Unfortunately, I had two incidents that led to the loss of my account. The first incident occurred on March 7th when there was a minor accident on the way to Surrey from Downtown Vancouver. I reported the incident to [redacted] and ICBC. The claim number is BM74951-5. Despite having a passenger witness, ICBC determined the fault to be 50-50 which has left me upset. The second incident took place on March 12th when I received a violation ticket near YVR. I refunded the fare to the passengers due to the delay. I am currently disputing this ticket while my account remains blocked by Uber. I acknowledge that there have been challenges, especially regarding passenger requests for detours. I sincerely apologize for these incidents and kindly ask for another chance to demonstrate my commitment to providing a safe and reliable service. Thank you for considering my appeal. Sincerely, Mohammed Anwar Hassan