Uber Customer Service Issues

I booked a trip for $36.22, but when the ride started, the price increased to $56.22. Despite Lyft being slightly more expensive by 50 cents, I chose your service for the lower price. I am disappointed that the fare changed from the initial booking amount. I also find your customer service lacking. This isn't the first time this issue has occurred, and I am considering switching to Lyft if this is how your business operates. I would appreciate a prompt explanation regarding the fare discrepancy. Thank you.

Hello, I wanted to share my recent experience regarding the pickup service. Unfortunately, there was a mix-up with the address stored in the system, which caused a bit of confusion. Additionally, the driver's route initially seemed incorrect, leading us in the wrong direction towards New Jersey. I had to redirect him to reach my intended destination safely. The final fare was higher than expected at $58 instead of $38, and there was a wait charge that does not seem accurate. I kindly request a correction in the charges applied, including the removal of the wait charge. Please reach out to me at [redacted] Thank you.

I have been waiting for an Uber for 45 minutes at [redacted] Addison Street for a medical appointment. The app shows an additional 19 minutes, with the vehicle seemingly stuck in Beverly Hills. I have messaged the driver 6 times without a response, and their voicemail is full, preventing me from leaving a message. Can someone please cancel this trip and send another driver promptly?

I have been using Uber for several years. Recently, I switched to a new mobile phone. After entering my name, credit card details - the same one I always use, and my email address, I received a message from Uber stating that they could not verify or match my phone number with my email. I have had both the phone number and email for longer than Uber has been in existence. My phone number is [redacted], and my email is [redacted] I am about to go on a trip and need to use either Uber or Lyft for transportation.

I had booked a cab from Iffco Chowk Metro Station in Gurgaon to Sector 37 D in Gurgaon around 4:30 pm. The first driver who contacted me canceled the ride after knowing the drop location without informing me. The second driver, upon asking the drop point, refused to go there and behaved rudely, forcing me out of the cab and canceling the booking for not paying the full fare upfront. Subsequently, another cab was shown as completed on my mobile, although it never arrived, but I was charged ₹63. Finally, the 4th driver, Amit, provided the service without any issues. I am bewildered by the behavior of your drivers. I am not demanding action but believe that drivers like Kishan could harm your reputation. I hope for a response, not just a regretful one. Thank you.

This morning, I attempted to book an Uber in Bradenton, FL. After providing my credit card details, I encountered an error message despite being charged for the ride. Subsequently, my friend used the app to successfully request a ride. Although I was initially billed, the charge was reversed. As I rarely use Uber, I am seeking a refund of the $25 charge to my VISA. The difficulties faced in contacting Uber through the apps caused us to be delayed for our flight, resulting in additional expenses from changing airlines. I kindly request the refund be processed promptly. Thank you, S. Puette.

I'm Stephanie Pollard from Indianapolis, Indiana. I was picked up by an Uber driver at [redacted] N. Mount Street on Thursday evening and he took me to Eskenazi Hospital. Unfortunately, I left my cell phone in the car. Since then, I've tried calling my number and it seems someone has turned off my phone. I am very anxious as my phone contains a lot of important information. Please provide assistance promptly. Contacting your company is proving to be quite challenging.

I left my phone in an Uber ride last night and need it back urgently as my dad is in the hospital and it's the only means for my stepmom to reach me. I'm unable to log in as some passwords have been changed. It's frustrating that the driver has not tried to return the phone since he can't call me. I don't recall my Uber account details except for my name, Cheryl A Smith, and address at [redacted]-26th Ave N Apt [redacted], Minneapolis, MN [redacted]. My account has three payment methods saved. The ride started at my home at around 9:35 pm, made stops at Meryn's Liquor Store and Walgreen's on Broadway, and then returned me home.

I have noticed a recurring problem with Uber drivers not following traffic laws, especially at BART stations like in Antioch. Despite the designated pick up and drop off zones, many Uber drivers double park causing traffic congestion and block red zones for extended periods. This leads to backups that spill out into the parking lots. I wonder how Uber ensures their drivers obey traffic laws. Should we rely on them to self-regulate, or should citizens and other drivers report violations to the authorities? I have two suggestions for improvement: 1. Implement an online reporting feature on the app for users to submit photos of traffic violations. 2. Include a feature in the app that restricts pick up and drop off points to approved zones, avoiding red zones and restricted areas.

My daughter, who is seven months pregnant and biracial, requested an Uber. The first driver, a Caucasian male, made an inappropriate comment about her groceries and refused to give her a ride, leaving her distressed. This behavior is unacceptable, especially from someone providing a public service. She couldn't view his profile to report him. Another driver, a lady, was sent to pick her up. She was upset and just wanted to get home after a long day at work. The drop-off address was [redacted] Newport Sound Place, New Smyrna Beach, Florida, [redacted]. I believe this driver should be fired and lose their license. I am also contacting my lawyer and the news about this incident.

I created an UberEats account but have forgotten the email and password I used. My other Uber account is linked to "[redacted]" from a few years ago, but I'm unsure if it's still active. I only need to access my UberEats account. When using that email, I receive an error message stating it's not connected to my phone number. I've checked my other emails but cannot find any verification or login messages from UberEats. I would like any existing accounts and associated information to be deleted so I can start fresh. Thank you for your assistance.

I recently noticed that I was overcharged a total of ₹[redacted] on two separate occasions, each time being ₹[redacted] extra. The driver claims it is outstanding, but I have already made all the necessary payments. Upon checking the app, I found that the outstanding balance is related to an order from Uber Eats that I had actually canceled. Despite canceling within a reasonable time frame and being informed that I wouldn't incur any additional charges, I keep getting charged for the same order repeatedly. This experience is quite concerning, especially as a loyal customer of this company. I kindly ask for a prompt investigation into this matter and for the refunds to be processed as soon as possible. Otherwise, I may lose trust in the company and will hesitate to recommend it to my friends and family. I hope for a quick resolution to this issue.

I have been charged an extra ₹[redacted] twice, totalling ₹[redacted] additional charges. The driver is claiming it's outstanding, but I disagree as I have paid all my dues. I discovered the outstanding balance is related to Uber Eats, but I cancelled the order they are charging me for. I did not accept the order, so being charged repeatedly is confusing. I was assured I wouldn't incur additional fees for cancelling within a reasonable time frame. It's frustrating to experience these issues as a loyal customer. I urge the company to investigate and process my refunds promptly. Otherwise, I may lose trust in the company and not recommend it to others. I hope for a swift resolution to this matter.

I would like to report an issue with a UPI transaction involving my account number [redacted]. Today I used Uber services and was supposed to pay Rs [redacted] through PayTM. However, due to network issues, the transaction did not go through, so I ended up paying in cash. To my surprise, the amount was deducted from my PayTM wallet as well. I contacted Uber customer care at the provided number to request a refund, and they asked for my UPI details. Unfortunately, my UPI was not functioning properly. They claimed to have refunded the amount, but instead, the entire sum was withdrawn from my account, which was quite unexpected. I have been unsuccessful in reaching the bank through various customer service numbers. If possible, I would appreciate your prompt assistance in resolving this matter. The contact number for Uber's call center is [redacted]03.

I need assistance with unauthorized charges on my card, not my account. I have verified with an Uber representative that the charges originated from a PayPal account linked to my card. Even after explaining numerous times that I only have one Uber account and do not even have a PayPal account, the charges mysteriously disappeared and cannot be located. I received no resolution after being directed back and forth and was ultimately advised to contact my bank. The support was inept, and I was unable to speak with anyone directly or find a contact number for assistance.

It has been 8 to 9 months since this issue started. Nobody seems to understand my problem. On May 24th, after finishing my last trip at 1 p.m., I pledged my car because I urgently needed money. After that, I neither drove anyone else's car nor used any other ID to log in. I joined a new job during this time and couldn't have driven as I was busy with work. I did not use anyone else's car or login credentials, nor did I think about driving someone else's car. When I withdrew money by collecting it from various sources for my car, I went to the office and found out that my ID was blocked due to duplicate license issues. I did not do anything wrong, so why am I facing this? I have completed over [redacted] trips with Uber and have never misbehaved with any customer. My track record and Uber ratings are good. I am an educated person with a mechanical engineering diploma; I know better than to share my ID with anyone. I rely on Uber as my sole source of income. I have been calling Uber's customer care but have not received a solution. I urgently need my Uber ID as my financial situation is extremely dire. If I have made any mistake, I am willing to sign on a stamp paper to admit it. My children's school fees need to be paid, and my wife is pregnant. What will happen to us if my source of income is cut off? Please understand my problem and reactivate my ID. Thank you. 🙏🙏🙏🙏

Dear All, I need assistance with a situation. I completed my last trip on May 24th at 1 p.m. and then I pawned my car as I urgently needed money. After that, I neither drove anyone else's car, nor did I log in with anyone else's ID, nor did I do anything else. I then joined a job, so how could I have been driving a car since I was working and couldn't drive during work hours. I never drove anyone else's car or logged in with another ID or even thought about driving someone else's car. When I withdrew money collected from various sources for my car, I went to the office upstairs. Upon realizing that my ID was blocked due to a duplicate license, however, I did not do anything like that. I have completed more than a thousand trips with Uber and have never behaved improperly with any customer. My track record is good, my Uber rating is high, and I am one of the best-rated drivers, so why would I do such a thing? I am a literate person with a diploma in mechanical engineering, and I know better than to share my ID with anyone. If I had made even a one percent mistake, I wouldn't be requesting your help so many times. Is this how Uber treats its best-rated drivers? My only source of income is through Uber, so why would I jeopardize it? I have contacted Uber's office and customer care multiple times, but nothing has been resolved. I urgently need my Uber ID because my financial situation is very bad. If I have made any mistake, I am willing to write it on a stamp paper in the Indore office. My child's fees are pending, my wife is pregnant, and I don't know what will happen to them if my source of income is stopped. Please understand my problem and reactivate my ID. Thank you.

I accidentally left my cell phone in the back of a car on March 5 around 6:30 pm. The ride was from 77 Dunfield Ave to Holy Blossom Temple on Bathurst St. The driver's name was Nasarallah (unsure of the spelling). I have been trying to reach Uber via phone and online with limited success. I did receive one acknowledgement from Uber. Customer service has been extremely disappointing. I am frustrated and will not be using Uber in the future. Sincerely, Beverley Stern.

Upon my arrival at Buenos Aires Aeroparque Jorge Newbery airport on March 6, [redacted], at 11:30 PM, I attempted to request an UberX to the Chacarita neighborhood. Fluent in both English and Spanish, I encountered difficulties locating the specified “north parking” where the Uber driver was supposed to meet me. Despite seeking help, the exact location remained elusive. Following the driver's persistent requests for my WhatsApp number, which I don't use, he eventually canceled the ride. Subsequently, I rebooked, and the second driver efficiently picked me up after clear communication. The main concerns raised involve the lack of directions from the Uber app for the pickup spot and the first driver's handling of the situation compared to the second driver's professionalism. Despite these challenges, I value your attention to these issues for future improvements.

I am incredibly frustrated with Uber. After a terrible experience in New Orleans, I have been trying to reach out to them to no avail. I followed all the guidelines, typed messages, and tried to solve the issue to no avail. I was unjustly charged for a ride I never took and even received a cancellation fee. The driver was supposed to be ten minutes away but ended up getting further and further, eventually reaching 20 minutes. When I called, she admitted to picking up another passenger but still had me on the line. Frustrated, I canceled and had to find another way to my destination. I refuse to use Uber again until this matter is resolved. It's unacceptable to be charged for a service I never received.