My son and I share a checking account. He was charged to his debit card about $*** for...

GetHuman-lbdenard's Dispute a Charge issue with Uber from February 2020

Help with my Uber issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-lbdenard's own words
My son and I share a checking account. He was charged to his debit card about $*** for several uber trips between Dec **, **** and Feb **, ****. These charges and*or trips were made by someone else. He lives on his college campus and he has a car so he does not use uber to get around. He does use UberEats however. Around Christmas last year, he used uber for car rides while he was on a vacation in Canada, so maybe that is how it happened. He says these charges do not appear on his uber account but they do appear on his bank statement as debits made. Can you refund to him these fraudulent charges?

GetHuman-lbdenard did not yet indicate what Uber should do to make this right.

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Uber

Dispute a Charge issue
Reported by GetHuman-lbdenard
Feb 21st, 2020 - 8 months ago
Fixed
Seen by 6 customers so far
Similar issue to 8666 others
0 customers following this
Items needed
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Timeline

GetHuman-lbdenard started working on this issue
Feb 21st 5:43pm
GetHuman-lbdenard indicated the issue is not fixed yet.
Feb 21st 11:05pm
GetHuman-lbdenard confirmed the issue is fixed. Hooray!
Mar 1st 1:03pm

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