My Uber driver took the wrong route and when my husband and I told him, he admitted tha...
GetHuman4052031's Dispute a Charge issue with Uber from December 2019
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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4052031's own words
My Uber driver took the wrong route and when my husband and I told him, he admitted that his phone took him to the wrong place and he changed the route, getting us home from the airport *** hour- ** minutes later than he should have. Then he added surcharges to the original accepted charge! Instead of $** he charged $***, after adding on the tolls etc. it was HIS error
GetHuman4052031 did not yet indicate what Uber should do to make this right.
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