Uber Customer Service Issues

My sister is attempting to log into her Uber account but she has forgotten her password. She has been trying to reset it, but it is requesting a verification code. It is confusing because she has misplaced her phone, and the code is not being sent to her email. We have tried contacting Uber for assistance, but unfortunately, they have not been able to help us. We have already reported the problem. If the Uber driver happens to find the phone, we may need to seek legal action.

I had a recent Uber trip where the app overestimated the time it took to get to my destination. The driver and I realized the app was giving inaccurate directions, so the driver used his own route knowledge to save us time. Despite arriving at my destination much earlier than predicted, the app did not update the arrival time. This caused some inconvenience when the app still showed me as en route while I was already at my gate for departure. It is frustrating to be charged extra for a longer trip due to the app not refreshing correctly.

I recently used the app to request an Uber ride. The driver contacted me to confirm the destination as it wasn't displaying correctly on her app. After providing the information, the driver canceled the trip. I then requested another Uber ride, but was charged $5 inexplicably. I contacted Uber via email and was informed that I would receive a credit, which is unsatisfactory as I was billed on my credit card. I am requesting a refund to my credit card. I appreciate any assistance in resolving this matter. Thank you, Pamela S.

I am facing an issue involving another ride-sharing company that my contract is with. Unfortunately, I left my keys in an Uber ride. The company in the contract only has a business email and does not handle customer inquiries. They have contacted Uber with my address and destination. However, the ride does not appear in my Uber app, so I cannot contact the driver. The driver was in a white small car and was a polite Japanese man. I prefer to be contacted by phone at [redacted], as I only have access to the internet through my phone.

I have been attempting to reach customer support for days without success in resolving my issue. Could someone please give me a call at [redacted]? I recently registered as a new driver and am waiting for my background check. However, the system is showing a duplicate account under my phone number. The two emails associated with the accounts are [redacted] and learfamille+[redacted] I need to delete one of the emails to have only one active account and move forward. When I try to log into the driver app, it prompts me to contact customer support, which has been an ongoing issue for a week now. I am stuck in administrative loops and experiencing delays. I am eager to partner up and start driving. Any assistance would be greatly appreciated! Kristen

Hello, my name is Navjot Singh. I have an Uber account but recently changed my cell phone. I am unable to log in to my Uber account on the new phone because it requires a verification code generated on the app, which is not connected since I changed phones. I have also forgotten my backup code. Can you assist me in accessing my Uber account through an alternative method? Thank you.

Dear Sir, I am Piyush Acharya, a delivery driver for Uber Eats in Indore. My account was deactivated without any reason, even though I had resolved a previous deactivation by visiting the Indore Partner Center. This time, they mentioned it was due to incomplete deliveries, which I did not commit. I kindly request you to review my account as I have not failed to complete any deliveries. Please reinstate my account and contact me for further details to understand the reason behind the deactivation. Thank you.

I provided my friend's precise address with the correct city to Uber, but the driver ended up at the wrong location. This caused confusion as my friend noticed my odd location via tracking. Even after re-entering the address multiple times, the app kept showing inaccurate locations which led to multiple Uber rides. Even entering the neighbor's address didn't help much. With each diversion, I had to take a different ride, making it a total of three Ubers used that night. This inconvenience could have been more serious if my phone had died, leaving me stranded. Thankfully, that wasn't the case, but the situation could have been risky. I understand and accepted the charges for safety, but I believe it's unfair to be charged for all three rides due to the app's malfunction.

I recently noticed that my "rating" dropped to 4.61 after my last two rides. I have always been courteous, have never caused any delays, never requested extra stops, and have taken around 50-60 trips. I spoke with the drivers, and we couldn't pinpoint any specific reason for the low score. Additionally, even after receiving two "5" star ratings, my overall rating of 4.61 did not seem to change. I am a bit confused about how the averaging is calculated. Thank you.

Hello, I'm Kathleen S. I arranged a pick-up for my friend Lena from 21 Chester Circle, Glen Burnie, MD, to 22 S. Green Street, Baltimore, MD. The driver, John, operates a black Toyota Sienna. Lena was picked up at 11:06 AM and dropped off around 11:47 AM. Lena mentioned it was her first time using the service. John stated he would wait for her and mentioned he was going to the casino. The initial fare was $20.74, and I also gave a $10.00 tip. However, there seems to be an issue as the driver claimed the trip took 2 hours and charged an extra $74.00 without my permission. I am displeased with this situation and feel taken advantage of. I request the unauthorized charge to be refunded promptly, or I will consider taking legal action against the driver for fraud. Thank you.

I am an Uber driver who doesn't drive much. I recently received a text stating that I need to update my vehicle registration due to my birthday. I am having trouble accessing my account to change my phone number. Every time I try to reset my password, it asks for a four-digit identification code that is being sent to my old phone number ending in [redacted], which I have recently canceled after nine years. I now use a different phone with the number ending in [redacted]. I am feeling desperate and unsure how to resolve this issue without anyone to call for help. I urgently need assistance. Thank you. Regards, Craig

I requested rides from 30 Prospect Ave, Hackensack, NJ to [redacted] Autumn Lane, Garfield, NJ on the evenings of Nov. 19, 20, and 21. The Hackensack Hospital has multiple facilities with different addresses. There was confusion as drivers were sent to 20 Prospect Ave instead of 30 Prospect Ave where I was waiting. I believe this may have been a computer error. I would appreciate a refund for the drop charges incurred as I was at the correct location each time. Only one driver called to clarify, and I guided them to the correct hospital since there was no safe walking route between the addresses. It might be helpful to input all the different Hackensack Hospital addresses for better accuracy and service.

This morning I had a frustrating experience with my ride. Despite the app showing the driver as one minute away, I waited for over 12 minutes with no sign of him. I had to cancel the Uber ride as I was running late and made other arrangements. However, I was charged an extra Rs49.00 as a cancellation fee on my ride back home. I believe this charge is unjust and I kindly ask for a credit of Rs49.00 to be applied to my next ride. The ride in question was in Kolkata, from Akshara Lotus Gardens to [redacted] Old Jessore Rd. Thank you. 🙏

Tonight around 7:20 pm, I had a ride with Stanley who arrived late. He took me on a longer route through the city to reach the freeway and missed the exit, resulting in an Uber fare of $19 instead of $13. I feel somewhat cheated despite the difference being just six dollars. It's more about the principle to me. This occurred on December 6. I hope addressing this issue won't impact the excellent service I received on my ride home around 9:30 pm. Stanley's service on the later ride was excellent!

I have noticed unauthorized charges on my debit card statement from Uber that I did not make. The charges seem to be linked to another person's account. I would like to request information about the trips in question and determine whose account is being used to pay for them. I am seeking a refund for these unauthorized trips and am prepared to provide specific details. However, it is crucial that I speak with an Uber representative to investigate which account, other than mine, has been consistently charging trips to my debit card.

Hello, I work as a delivery driver for Uber Eats and my name is Piyush A. I need to file a complaint with the Indore service partner center. They have wrongly taken action against me by deactivating my ID, claiming that my deliveries were incomplete. However, I have always completed my deliveries. If there are any changes in customer locations, I promptly inform support, who advises me to deliver to the new location. I clarify this with support every time to ensure I am following the correct procedure. Despite this, the Indore service partner center has deactivated my ID, stating false reasons and claiming it was done by the Gurgaon team. I am aware that it was actually the Indore service partner center who deactivated my ID unfairly. Please reinstate my ID promptly, or I will have to escalate this matter with Uber, holding the Indore service partner responsible.

I recently made an Uber Eats order and selected Amex as my payment method. However, I later discovered that the app charged my Uber Cash balance instead. This was not the intended payment method. I distinctly recall receiving a notification on my Apple Watch at the time of placing the order stating that my Amex would be charged. Please correct this error by charging my correct payment method on file (Amex). Thank you.

I have completed most of the documents needed to drive for Uber. They informed me via text to check my dashboard to see what documents are required. However, I am unable to proceed beyond the verification code stage as it is not being sent to my SMS for access to my account. Despite my numerous attempts, I cannot receive the verification code to enter my account dashboard. Uber continues to send automated messages about checking the documents, but it seems they are not acknowledging my responses. I feel stuck in a loop with no progress. It would be appreciated if someone could ensure my responses are being read. Thank you.

I recently left my job and can no longer access my Uber account since it was tied to my work email and phone number, which were [redacted] and [redacted]6. I got a new phone number, [redacted]9, but it was previously linked to an Uber account by a Vodafone user. I am now unable to use it for a new Uber account. My current email is [redacted] I would like to regain access to my old account with my updated information.

Dear Taranpreet K, I am uncertain if you are a real person or if there has been a lack of proper follow-up on my recent emails to Uber. I believe I have provided all the necessary information to regain access to my Uber accounts, yet I keep receiving the same standard reply. If you are unable to assist, would it be possible for you to escalate this matter to your supervisor? I have already shared details such as my account numbers, linked credit cards, screenshots displaying my name and current contact information, and even the names of some drivers I have traveled with. Despite this, the repetitive nature of your responses is concerning. I am currently in Houston, Texas and rely on Uber for transportation. Despite providing ample evidence to establish my ownership, it seems my credibility is still under question. While I value security measures, I feel that my situation is not being thoroughly reviewed. Thank you,