I requested an Uber ride ******** around *:**am from Greyhound bus station in Dallas TX...

GetHuman3779019's Dispute a Charge issue with Uber from October 2019

Help with my Uber issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3779019's own words
I requested an Uber ride ******** around *:**am from Greyhound bus station in Dallas TX. The first Uber driver never came around and I called * times and it went to voicemail. He then texted me and said he was on the side of the bldg. I checked both sides of the block and found no one. I was directly in front of the bus station. He cancelled my ride and I was charged $*. When I immediately requested another ride the fares had doubled. I think he was really wanting to get the higher prices rides instead. He should of never cancelled my ride since I was exactly where I was when I requested it. I want a refund that should be owed to me.

GetHuman3779019 did not yet indicate what Uber should do to make this right.

How GetHuman3779019 fixed the problem
My Uber driver cancelled even though I was at the exact spot I requested but unfortunately on his part he wasn't able to find location. But I did realize after he cancelled that rates had doubled and he really wanted to make the double rate so I felt that wasn't fair on my part. I contacted Uber customer service and asked for a refund due to the fact that my Uber driver didn't give me my fair rate first before he cancelled.
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Uber

Dispute a Charge issue
Reported by GetHuman3779019
Oct 16th, 2019 - 2 years ago
Fixed
GetHuman3779019 shared how to fix
Seen by 9 customers so far
Similar issue to 48149 others
0 customers following this
Items needed
Email address
Phone number
Full name

Timeline

GetHuman3779019 started working on this issue
Oct 16th, 2019 11:00pm
GetHuman3779019 indicated the issue is not fixed yet.
Oct 17th, 2019 10:53pm
GetHuman3779019 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 3:31pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers