My name is Ruthellen Adelman and I live at *** Winston Drive. I needed to get to where...

GetHuman3367914's Dispute a Charge issue with Uber from August 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3367914's own words
My name is Ruthellen Adelman and I live at *** Winston Drive. I needed to get to where my car was being fixed before the y closed at ** noon on Saturday ******.I had never used Uber before and a user was helping me request a driver. We were told he would be here in ** minutes which was fine so I agreed to the time and the price. We waited at least ** to twenty minutes and the doorman tried calling him but he said he was still at the ferry which is at least **-** ninues away. I realized I would be too late to get my car so we cancelled . I received a charge of *$ saying the driver had to wait. This is totally not true as the ride was cancelled when the driver was more than ** minutes away and he could never be here for my need to pick up my car.I cannot pay a charge as he misreprsented the time he was coming and he never had to wait for me as I was never able to use him for the purpose I needed needed. As the place closed I will not be able to get my car until Monday the *th which has greatly inconvenienced me and has made me very wary to try Uber again.

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Uber

Dispute a Charge issue
Reported by GetHuman3367914
Aug 4th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 44217 others
0 customers following this

Timeline

GetHuman3367914 started working on this issue
Aug 4th, 2019 8:18pm
GetHuman3367914 indicated the issue is not fixed yet.
Aug 8th, 2019 11:35pm
GetHuman3367914 indicated the issue is not fixed yet.
Aug 8th, 2019 11:38pm

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