Hello. I am attempting to log into my account but cannot do so online. I have a differ...

GetHuman3053594's Account Access issue with Uber from June 2019

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3053594's own words
Hello. I am attempting to log into my account but cannot do so online. I have a different phone number than when I originally opened the account and it keeps sending the verification code to the old number which I do not have anymore. There is no option to send it to the email address. **I was able to get partially into the app. However it then asks you to verify the first numbers of a credit card that I no longer have. The option to use a different card does not allow me to add a new one. I can only choose from two cards that no longer exist. I cannot find a phone number to speak with anyone and I do not want to start a new account as I already have one that I cannot get into. I’m going on a trip this weekend and will not be able to use Uber now. *I would appreciate assistance in fixing this issue. *Thank you *Shari

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Uber

Account Access issue
Reported by GetHuman3053594
Jun 8th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 40814 others
0 customers following this

Timeline

GetHuman3053594 started working on this issue
Jun 8th, 2019 1:02pm
GetHuman3053594 indicated the issue is not fixed yet.
Jun 9th, 2019 11:26am
GetHuman3053594 indicated the issue is not fixed yet.
Jun 9th, 2019 11:28am

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