UBER charging me for the distance and time in which the driver was able to charge his phone.. and turn it on to CLOSE THE TRIPP!!

GetHuman-ediliode's Dispute a Charge issue with Uber from May 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-ediliode's own words
Being able to keep using the service. Currently blocked due to an amount that is NOT OWED. ... Hello***I'm experiencing the worst customer service I can remember so far. My driver's phone number went dead, without phone the driver could not close the tripp, therefore, the tripp ended up being closed after he (the driver) apparently got home and had charged his phone (please note route map, a straight line shows up over the streets and avenues, which would've been impossible unless he traveled on a helicopter or so).**There is a "balance due" in my account, which includes a difference between what I ALREADY PAID (DOP$***.** that the driver asked me to pay him) and the amount generated while the driver charged his phone and turned it on. After doing this he (the driver) didn't even registered what I had already paid!!! it costed me about *-* emails to have that amount recognized, but the remaining still shows up!!!!!**I have sent SEVERAL messages and have not receve a single meaningful or coherent response. The algorythims setup for your A.I. customer service enviroment is the WORST in the planet.**I NEED TO SPEAK TO A HUMAN BEING*PLEASE ESCALATE*PLEASE TRANSFER TO A PERSON*REQUESTING TO SPEAK WITH A PERSON**(All these messages are placed repeatedly trying to trigger a human interaction command, altought you guys apparently either didn't configure that or you have the worst customer service agents possible.**I wisl you could review this case and solve it. I have sent more emails that I can count by now and have experienced all kinds of inconveniences due to the block on my account.**I DON'T OWE YOU GUYS NOTHING!!!**PLEASE ELIMINATE THE DOP$***.** DUE AS AND ALLOW ME TO KEEP USING THE SERVICE BAU*TRIP WAS REQUESTED FROM: "CIUDAD MODERNA" TO: "RESIDENCIAL LAS MARGARITAS", THAT AMOUNT WAS COVERED ALREADY, THE REST IS THE DISTANCE FROM THE POINT WHERE THE PHONE WENT DEAD AND THE ONE (AND TIME) IN WHICH HE (THE DRIVER) COULD TURN ON HIS PHONE TO CLOSE THE TRIPP).**PLEASE SIMPLY VIEW THE ROUTE (TRIPP) MAP!!!!**This is so simple and has costed me weeks of frustration and having to ask favors to other to order ubers for me.. arriving late to my job.. because of a driver's unprofessionalism and a terrible lack of decent or at least reasonable customer service.**Hope someone actually reads this.**NOTE: PLEASE DON'T SEND ME A "RESOLUTION" MESSAGE LEAVING THE SITUATION AS IT IS.. I have had too much of that aready (AT LEAST **-** MESSAGES FOR THE LAST *-* WEEKS).**Terrible customer service!!!!!!!!!!!!
They would've confirmed this since the first minute by simply looking at the trip's map.. it is OBVBIOUS!!!!!!!
BALANCE DUE SHOULD BE CLEARED AS THERE IS NOTHING OWED ON MY ACCOUNT!!!
Have being a customer for a couple of years now.. I've had to use others to request the service for me, I use it regularely.
I've sent about ** messages with all kinds of "triggers" for escalation or human involvement but the issue is still unresolved. Keep receiving automatic responses with a "resolution" message when NOTHING at all has changed. Very, very, very disappointing and frustrating.**I've tried contacting UBER in any way possible (like this one for example) with not a single glimpse of interest, empathy or even business oriented results.. DEPRESSING
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Uber

Uber moto
Dispute a Charge issue
Reported by GetHuman-ediliode
May 27th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 40019 others
0 customers following this
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Timeline

GetHuman-ediliode started working on this issue
May 27th, 2019 8:01pm
GetHuman-ediliode indicated the issue is not fixed yet.
May 28th, 2019 3:13am