Uber Customer Service Issues

On January 10, [redacted], I requested a short ride in Los Angeles. A driver accepted, but the ride suddenly changed to Fresno, CA. I canceled immediately and was charged a $6 fee. I disputed it and got refunded. Later, I found a $[redacted].58 charge on my card for the canceled ride. Uber wouldn't remove it as it was past their 30-day limit. I disputed with my credit card, got the charge removed, but Uber still shows it as unpaid on my account. They want it cleared before I can use Uber again. I need this incorrect charge removed to continue using Uber worldwide.

My mother booked an Uber this morning to pick her up at her apartment. The app indicated that the driver had arrived, but he was not at the designated location. Upon speaking on the phone, the driver mentioned he was at a shopping center instead of her apartment due to a GPS error. Uber subsequently imposed a late fee, which we believe should be waived as it was not her fault. Additionally, another driver was supposed to collect her from a retail store but was initially on the wrong side of the road, resulting in a wait fee being applied. We request for all late and wait fees to be removed as these situations were out of her control.

Hello, I'm a regular Uber customer and I had a concerning incident on a ride on April 6th, [redacted]. While booking a ride for my sister and her two teenage daughters, an error caused the driver to pick up and drop off at the same location, leading to a dispute. The driver, named Prem Kumar, drove a Toyota Etios. He behaved unprofessionally by seizing my sister's phone and making them exit the vehicle in the middle of the road. Despite offering to pay and begging for the phone back, he was rude. When I arrived, the situation escalated, and the driver used inappropriate language. He eventually left the scene before the police could be involved. I reported the incident to Uber the next day. The response I received lacked empathy toward our situation as women traveling with teenagers. Instead of addressing the driver's behavior, your customer support representative threatened to block my Uber account. I urge you to take appropriate action against both the driver and Jacob, the person communicating with me regarding this issue. Sincerely, Parvathi

I am a frequent Uber customer and have mostly had positive experiences with your service. Unfortunately, today I need to address a recent ride that was extremely disappointing. The driver, Rahul-wagonR [redacted], struggled to locate my pickup point despite multiple explanations, causing me to walk more than necessary. Furthermore, upon entering the cab after a significant wait, I discovered that the air conditioning was not functioning. Despite requesting the driver to turn on the AC, he claimed it was working intermittently due to the car being stopped. The situation became unbearable as the driver failed to acknowledge the issue, and I was left feeling unwell due to the uncomfortable conditions. Upon reaching my destination after an hour, I was charged more than the usual fare. I am requesting a refund for this unpleasant and distressing experience, as it was far from the service I expected from Uber. I hope for a prompt and positive resolution. Thank you, Sugandha.

Hello, I wanted to share a recent experience I had with an Uber XL ride I booked for my family. While exiting the SUV last night, I accidentally left my phone near the fold-up seat in the back row as I was busy taking out our bags. Despite reaching out to Uber and the driver, there was initially no response. Eventually, after submitting a form offering a $15 reward, the driver contacted my sister to inform us that he found the phone. He mentioned he would return it after finishing his current trip. An unexpected turn occurred when the driver accessed my unlocked phone to make a call and later involved Uber in a three-way conversation without my consent, breaching privacy boundaries. Unfortunately, after this incident, the driver ceased communication, turned off my phone, and failed to return it, causing distress as I rely on it for medical reasons and personal information. I have collected evidence, including screenshots and recordings, of the interactions and have resolved to take legal action against both the driver and Uber if my phone is not returned promptly. Your attention to this matter would be greatly appreciated.

When the driver arrived, he didn't have a WiFi connection and asked me to share mine, which I didn't have. Eventually, he managed to connect through a friend. Throughout the drive, he was on a phone call. When we reached our destination, I asked if he had change, and he rudely said no. I informed him that I would get change and, at that moment, he started speaking very harshly to me, using abusive language and even threatened me physically. I was close to calling the police when he suddenly fled. I urge you to take action against him, revoke his license, and remove him from his position, as behavior like this is unacceptable, especially when passengers, including my children, are involved. If no action is taken, I will file a formal complaint with the police and Uber. Auto driver's name: Manjunath Auto number: KA01AH [redacted]

I've been working as a driver for Uber and Lyft for almost two years, using my trusty Toyota Rav4 until recently when I upgraded to a [redacted] Toyota Prius. I submitted all the necessary documentation like my insurance card and registration to start driving the Prius today. However, Uber is not allowing me to activate the app due to a supposed document issue, even though all the documents had checkmarks next to them in the app. I contacted support, and they suggested that the only way to resolve this issue is by visiting a green light hub, which would require a 4-5 hour drive to either Oklahoma City or Kansas City. I find this solution unreasonable as this should be something that could be fixed over the phone. I'm feeling quite frustrated by this situation, especially considering my good track record with Uber.

It was a very disappointing experience with Uber. On April 12, [redacted], I booked a pool cab for the first time. Around 12 pm, the driver contacted me to confirm my location and drop-off point at Venkteswar Hospital in Sector 19 Dwarka. I informed the driver that I needed to be picked up at CGHS in Sector 9 Dwarka. However, despite waiting on the easily accessible road at my location, the driver failed to arrive promptly. Even after I reached out to the driver, they ignored my calls and eventually cancelled the ride on the app. Now, I am facing cancellation charges for no fault of mine. It seems drivers often confirm drop-off locations prior to the trip, which was not respected in this case. I request urgent assistance to rectify this situation and waive the cancellation fees. My name is Kavita Rana, and I can be reached at [redacted]. I work as a Sales Executive for Hyundai.

I have been a driver for Uber for over three years now. My ratings are good, and I have completed thousands of rides. Recently, someone falsely accused me of being under the influence. I want to clarify that I have never done drugs and do not drink alcohol. Despite having passengers vouch for me while my app was off, I was still deactivated. I left my job at the Chevron oil refinery to work for Uber, and this situation has put me in a difficult position financially. I urge Uber to investigate this matter thoroughly so I can get back to work and support my family. Thank you.

I had a disappointing experience with my Uber ride home. The driver claimed there was a police barricade due to a baseball game, but I saw no such barricade and other rideshare drivers were operating normally. I even directed him to where we were, but he canceled the ride abruptly. This led to a 20-minute delay and an extra $15 in costs for a new ride. I couldn't log a complaint in the Uber app for a canceled ride. I would like to report this driver for his unprofessional behavior so others are aware. If I don't receive a response, I plan to switch to Lyft permanently. Thank you.

Concerned about a recent unsettling ride in Austin, Texas. A female Uber driver picked up my daughters and me but was unresponsive when spoken to. We discovered the child locks were activated, making it impossible for us to exit. The driver was wearing headphones and talking on the phone, neglecting to address any of our concerns. Feeling uncomfortable, we asked to stop at a gas station so we could exit. The driver drove off without checking on us. This experience left us all feeling vulnerable and I even shared my location with others for safety. Previous support for Uber is now shaken after this distressing ride.

Good evening, I have been concerned since yesterday about my deactivated account on Uber. I believe I am an honest driver on this platform. My account was flagged for fraudulent activity, which puzzled me because I did not engage in such behavior. I received a message from Uber stating my account was deactivated, a decision they said cannot be changed. I urge the Uber team to investigate my trips and speak with my riders to clear this up. I use a recommended phone, Google Maps, and an Airtel data network. I, Adekola Sefiu Adekunle, have not violated any Uber terms and conditions. I hope the decision can be reconsidered promptly. Kind regards, Adekola Sefiu Adekunle.

I would like to report that I raised a dispute about my trip on April 13th. I received a call confirming a refund of ₹[redacted], and I also got a message on the app. However, the refund was not reflected in my ride on April 16th. I booked a car at 7:40, paid ₹[redacted], and the driver was 8 minutes away. Despite leaving a pick-up note and waiting, the driver canceled when only 4 minutes away, stranding me. After this incident, Uber failed to arrange another ride in the next 5 minutes, and when I tried booking again, the fare had doubled. I experienced unnecessary chaos, increased traffic, and lateness due to the driver's cancellation. Furthermore, I was charged ₹[redacted] for a trip that should have cost ₹[redacted]-₹[redacted]. This unfair situation has left me disappointed and frustrated, especially after numerous rides with Uber recently. I seek full compensation for this issue as my attempts to contact Uber have been unanswered for 8 hours. This lack of customer service has made me reconsider using Uber in the future. Your resolution of this matter would be greatly appreciated. Thank you.

My employer uses an Uber account with his corporate card, which has been charged fraudulently three times in the past months for small amounts under $25 each time. Despite my attempts to contact Uber online, they cannot find the charges because they were made on a different account using my boss's card. I have already canceled the compromised card and replaced it, but the issue recurred in April. I am struggling to get a resolution through email communication with Uber as it takes a long time and the matter remains unresolved. I urgently need to speak to someone over the phone to address this problem, as canceling the card monthly is not a feasible solution.

This month, I've noticed multiple Uber charges on my credit card from California despite never being there. It's frustrating that Uber lacks customer service channels like phone or email to address these issues. I have evidence of the unauthorized charges and want to protect my account and help prevent other users from experiencing the same problem. It's disappointing that a profitable company in [redacted] doesn't prioritize customer support. Safety and accountability should be top priorities for any business handling personal information. I plan to report this to the FTC and hope Uber considers implementing an email support system for users to raise concerns and get assistance promptly. Having a way to contact Uber would provide peace of mind and demonstrate a commitment to user safety. I hope Uber understands the importance of transparent communication with its customers.

I called for an Uber this afternoon and texted the driver my location. Despite waiting, the driver claimed to be there and then canceled the trip, charging me $5.00. I ordered another ride, specifying my location at the Morristown Hospital Carole Simon Cancer Center entrance, but the driver went to the Emergency entrance instead. After a stressful wait, I finally got the ride. The driver's language barrier made communication difficult. This entire ordeal was distressing, especially after just leaving the hospital post-cardiac procedure. I demand a $5.00 refund for the inconvenience. My name is Eddie Gantner, and my email is [redacted] Kindly reimburse the amount to my credit card on file.

I requested an Uber around 5:17 PM. The driver showed up at 5:30, flickered the lights a few times quickly, reversed out of my driveway, and left. A notification popped up stating that the trip couldn't proceed. Following that, I arranged another ride with Dudley, who arrived at 5:40 PM. Dudley provided excellent service, and the trip went smoothly. However, without canceling the initial ride, I received a charge of $5.92 for a canceled trip which I did not cancel. I find it unfair to be charged for a ride I didn't cancel, especially with an abrupt driver (not Dudley) who didn't allow me sufficient time to even step out of the house.

Subject: Overcharged Cleaning Fee Dispute Dear [redacted], I hope this message finds you well. I am writing to address an ongoing issue regarding a cleaning fee I was charged for my recent trip. Initially set at $[redacted], the fee was later reduced by $9, but the circumstances surrounding the charge remain concerning. Upon reviewing the photos provided by the driver to justify the fee, I am taken aback by their content. One image depicts a minute stain on the door handle, easily removable within a minute with common cleaning supplies. The second photo, in contrast, appears unrelated to a vehicle's interior and lacks any evidence of bodily fluids as claimed. Despite reaching out to Uber multiple times to address this issue, I have faced dismissal, encountering new representatives repeating the same charges without genuine review. I feel unjustly targeted by the driver's exaggerated claims and seek a fair resolution in line with Uber's severity ratings policy. As a dedicated Uber rider with gold status, I am disappointed by the lack of respect and understanding shown in this matter. I urge a thorough reevaluation of the photos submitted, trusting upon review, the disproportionate nature of the cleaning fee will be evident. Thank you for your consideration. Best regards, Ryan

On Friday, April 19th, around 4:30 PM, I tried to book an Uber for a 94-year-old friend for a specific time between 5-5:15 PM. A driver called me at 4:36 asking for details, stating Uber assigns the closest driver, not the reserved time. The driver, who was nearby, insisted on picking up immediately. After a discussion, I asked him to cancel. Following this, I couldn't rebook as my account showed the canceled ride. Later, I was contacted by two more drivers by phone and one via text, all informed them about the cancellation. Subsequently, a driver named Kisasi charged me $7.60. I'm disputing this fee and seeking a refund. I also want to confirm if reserved times are an option and inquire about leaving a negative review for the initial driver due to his unprofessional behavior.

On 4/21, I ordered a ride in Simi Valley. The holiday sky-rocketed the ride's cost and after a ten-minute wait, I had to cancel and call a friend. The app kept notifying me of canceled rides, constantly searching for one. Strangely, my bank shows numerous $[redacted]+ charges for Uber rides I never took. My account is now in the negative with a $40 overdraft fee. I need a full refund and this issue resolved immediately.