So there are two trips in my account in February that were canceled, however I just rec...

GetHuman2623934's customer service issue with Uber from March 2019

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The issue in GetHuman2623934's own words
So there are two trips in my account in February that were canceled, however I just received an email receipt for them. They were both requested back to back on **** and both canceled because the cars were not moving and both drivers would not accept my calls to help coordinate the pick up. It was so frustrating and troublesome because it was late at night and I was outside alone trying to find the vehicles. I’m able to prove both that I called the drivers numerous times and that I was just prompted with a receipt email. Had I known, I would have contacted you all sooner and would have dealt with it in the app. The cancellation charges were also very high. I’m just confused all around. Seems strange and out of policy.
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Customer service issue
Reported by GetHuman2623934
Mar 29th, 2019 - 6 mons ago
I have an issue with Uber too
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GetHuman2623934 started working on this issue
Mar 29th 1:25am