I have a few issues that I don’t seem to know the answers to. Based on other Uber drive...
GetHuman-jeaniei's customer service issue with Uber from March 2019
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The issue in GetHuman-jeaniei's own words
I have a few issues that I don’t seem to know the answers to. Based on other Uber drivers experiences, we are all having different results with the same actions and I am at a loss as to what to do to resolve it. **It started with an order last week. *I arrived at a restaurant, found out that the order was very very far ** miles or so. I did not pick up the food. I canceled delivery so that somebody else could pick it up. **Note that- Because I belong to a Facebook group, other people have advised each other that this is what they have done under the same circumstances. **I canceled that order and did NOT take that food. Before I even left the restaurant, I called Uber support. I told them not to pay me for that order. I explained that it was too far and I’m not getting alerts that say “earn at least **$” ... I explained that if I had that notification, I would’ve known in advance that it was too far for me because I had to go to my other job that day. I thought nothing of it. Support didn’t tell me there was a problem and I was told not to worry. Afterwards, I received a notification that it WAS a problem that I “didn’t deliver my orders”. It happened just one time at that point after hundreds of deliveries. And no complaints whatsoever because I care about people getting their food. I also care about my own needs. I care to know in advance that I’m going to have to drive an extra half an hour one way. I had done the same distance for a previous order only days before and I was very frustrated because in the ** minute trip I earned under $*. Hence my resistance to doing that same trip. **Today, it happened again. The day was going along fine. I received an order from my town and had to drive * miles for delivery. Okay.. I thought that I could pick up other orders on my way home because I wasn’t yet done for the day. The next order I received in that area sent me another ** miles completely in another direction. Once again I thought OK, I’ll just go. I don’t know why am getting sent on all of these deliveries that are so far away from the restaurant all of a sudden. It’s taking a lot of my gas but I want to continue with Uber. I am still not receiving any notification that says you can “earn at least *$” ... if I had that notification, it would be within my capability of saying except or decline but I’m not getting those notifications. *After I picked up that second long distance order, I picked up another order in that area. I went to the restaurant, I almost accepted the food but turned it down (as many people in this Uber group have claimed that they have had to do repeatedly without any issues)*when I discovered that the delivery was VERY far away once again. This was the furthest delivery request that I received. *Before I even left the parking lot, I called support and spoke with them I asked them to please please please document my concerns because I don’t know what else to do. I do not want to cause a problem for the customer but I can’t keep getting these ** mile deliveries it’s simply doesn’t pay for me hourly to have mostly long distance deliveries. I spend most of my time in traffic and I end up wasting a lot of gas and netting very little for all of the time it’s been taking. I don’t mind these orders every once in a while but I’m getting them repeatedly. **I am trying to solve this problem but I don’t seem to have the answers. I called Uber support and they told me to reset my app and I told them that I do it at least * to ** times a day and it does not do anything. I do not get those notifications that says I will earn a certain amount. This would avoid the problem entirely. I would automatically know it’s going to be a long distance and I get to decide to accept or decline. **This is the side from the many glitches I’ve had this week such as the app shutting down after I accepted an order, headed for the restaurant and the order disappeared. I called support, and they told me to go through the technical steps. I have reset that app over and over and over again. When it finally came back up it was in delivery mode and I didn’t even get the order yet. Luckily, when I arrived at the restaurant, it was fine. I texted the customer from that. And she had no problem with it. But still, it was another glitch that I’m trying to work around. I just want things to go smoothly and I don’t want to bother the support people over and over. I appreciate their assistance but I don’t want to abuse it. Which leads me to my last issue… Sorry one more. That is the fact that I don’t have a timer on my app it seems. There have been a few times where I arrived at the delivery location and the customer was not to be found. After calling and texting, no response which left me no choice but to call support because there is no timer that shows up on my app. I know that other people have it because they talked about it all the time on this Facebook group I was speaking of. **There seems to be some methods and techniques and features that work for certain people in certain regions that don’t work for others. I don’t want to be penalized. I want to avoid these long distance orders at times when they are not feasible or workable for my schedule. But there doesn’t seem to be a solution if I do not get that notification. If there’s any way to clarify this for me, I would greatly appreciate it. **Thank you for taking the time to read all of this!
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