I am writing this for my mother, she recently received an E-Mail from Uber stating that...

GetHuman-mireyara's customer service issue with Uber from February 2019

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The issue in GetHuman-mireyara's own words
I am writing this for my mother, she recently received an E-Mail from Uber stating that they hope we enjoyed our ride and listed the price and driver and everything paid by Cash apparently. This happened in Mexico, my mother lives in San Antonio. She does not even have an Uber Account, so someone used her e-mail to sign up and it's all under their phone number so there's no way to "Reset the password' because the verification code just gets sent to them. I just want this to be resolved so anything this stranger does is not linked to my mother, especially if she ever decides to try and take advantage of this service as now she won't be able to with her E-Mail. I have the receipt and info if needed from the E-Mail right here if that is needed, any and all help would be appreciated thank you.
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Uber

Customer service issue
Reported by GetHuman-mireyara
Feb 16th, 2019 - 8 mons ago
I have an issue with Uber too
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GetHuman-mireyara started working on this issue
Feb 16th 5:55am