I would like to request receipts in English for my previous two trips (Feb. * and Feb...

GetHuman-derektai's customer service issue with Uber from February 2019

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The issue in GetHuman-derektai's own words
I would like to request receipts in English for my previous two trips (Feb. * and Feb. **). The receipts I got for these two trips are in Chinese, but I need English receipts to file reimbursement in the U.S. I have requested this * times, but Uber Customer Service was just going around in circles, keeping resending me Chinese receipts again and again despite my clear request for English receipts. More ridiculously, I have changed the language setting on my phone to English and still got Chines receipts after that change. I told Uber I had changed the language on my phone but still got Chinese receipts, and after * times of communication and sending me Chinese receipts, Uber told me to change the language on my phone!! This was how Uber were going around in circle with me. They just repeated the same ineffective suggestions, and solved nothing of my problems. What I am requesting is very very simple: please give me English receipts for my previous two trips.
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Customer service issue
Reported by GetHuman-derektai
Feb 14th, 2019 - 8 mons ago
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GetHuman-derektai started working on this issue
Feb 14th 11:05pm