Uber Customer Service Issues

I propose adding a new category to the current Rating System called NR (No Rating) for Uber Driver Partners. This category would be beneficial in situations where it is difficult to rate a rider for various reasons, such as language barriers, distractions like live streaming or music, anti-social behavior, engaging in business activities, or facing personal challenges. Implementing the NR feature alongside the existing 1-5 Tier system, exclusively accessible to Uber Driver Partners, would offer a practical solution for such scenarios. When selecting the NR Rating, a drop-down menu could allow partners to specify the reason, aiding in identifying different circumstances that merit a non-rating outcome. This adjustment would empower drivers to navigate challenging daily encounters effectively. Riders can still provide feedback or file complaints through the usual channels if necessary. I suggest this enhancement to improve the overall rating experience. Thank you for considering this suggestion. Best regards, Rick H. (01-02-[redacted])

On February 8, [redacted], at 11:03 am, I was charged a $5 cancellation fee by your driver, James, who was driving a Ford C-Max with license plate number 8CAB574. Despite waiting for James outside my mechanic's establishment, he never arrived. Subsequently, I had to request another ride, and driver Brenda fulfilled the trip to my destination. Kindly, refund the $5 back to my account since, as mentioned, James failed to show up. Thank you. Kim Pullings.

I had a billing issue with Uber. Yesterday, when trying to book a ride, I was informed I had an outstanding amount from a ride to JFK in [redacted]. I paid $59.64 to proceed, but later realized I had a $65.00 voucher from a promo with Amex and Uber that the driver refused to accept. I paid with my Amex card, filed a dispute with Amex, and the charge was suspended. Now, I expect a quick reversal of the charge as I have a good history with Uber and this issue stemmed from a promo offer by Amex for long-time clients like myself.

I found it frustrating that Uber's "Help" section explains how to schedule a ride in advance but fails to mention if this feature is available in your area. This led me to accidentally schedule a ride immediately when all I wanted was to set it up for later. In the end, I had to cancel the ride, pay a fee, and only then did the driver explain to me how it all works. It would be much better if either the Uber "Help" or the app clearly indicated whether advance scheduling is an option in your area to avoid this kind of confusion and inconvenience in the future.

Today I experienced a concerning situation with an Uber driver. It was odd as he seemed to be following me through various streets and actions. Initially, he was behind me at a stop sign, then overtook me on the shoulder, and later drove slowly in front of me before pulling over and flashing his lights. Despite my attempts to continue on my way, he persisted in driving very closely, even flashing his lights and trying to get my attention. I felt increasingly uncomfortable when he followed me into a strip mall gas station where he parked near me and stared. It was only then that I noticed the Uber sticker on his front window. Feeling unsafe, I remained at the gas station until he left, avoiding going home in my neighborhood. This experience left me feeling anxious and puzzled about why he was behaving this way.

I typically use Uber to commute to work. In the past, I opted for Uber Pool, but recently the drop-off locations were inconvenient, leading to tardiness. As a result, I switched to regular Uber, which was satisfactory until recently. The app indicated a fare of approximately $17 for today's snowy ride, compared to the usual $10 on a typical day. However, upon checking my bank statement post-ride, I was actually charged $33. Frustratingly, there seems to be no available customer support contact to address such discrepancies. This unexpected price difference and lack of transparency have left me dissatisfied with Uber's service, prompting me to seek alternative transportation options. Goodbye, Uber. 👋

It can be frustrating when using Uber and experiencing inconsistent wait times and driver changes. It's disappointing when drivers give unfair ratings or fail to show up. Uber should have an email complaint system to address these issues.

It's unfortunately common for drivers to cancel trips abruptly. Today, my family needed urgent travel, so I booked a cab. The driver began asking about the drop location and payment. Despite my assurance of using Uber's linked account for payment, he insisted on cash. When I explained that Uber processes payment, he canceled. His behavior was rude, and I have recorded evidence. I hope Uber addresses this issue promptly.

I have encountered several issues with Uber and have been unable to find a suitable method to address them through their app or website. These are my concerns: 1. I cannot locate a phone number to reach Uber for assistance. 2. I am seeing unauthorized Uber charges on my American Express statement for trips not in "My Trips." I need to address this discrepancy with Uber directly. 3. As an English speaker in Miami, I frequently encounter drivers who only speak Spanish. I would like a reliable way to request an English-speaking driver. 4. Some recent trips have taken unnecessarily long routes, affecting my severe back pain. Knowing the route in advance and ensuring the driver speaks English would allow me to guide them effectively. 5. Due to these issues, I have opted to use Uber only in urgent situations.

I need English receipts for my trips on Feb. 7 and Feb. 11. Despite changing my phone's language setting to English and clearly requesting English receipts six times, Uber keeps sending me Chinese receipts. I have explained this to Uber, but they continue to send me the wrong receipts. It's frustrating that they are not addressing my simple request for English receipts.

I bought an Uber Gift Card and added $40 to my Uber Cash balance on Tuesday, February 12th. Despite this, I've been unable to confirm a ride for the last three days. Every time I try to confirm my pickup location, a message pops up saying my payment method can't be accepted, and I'm asked to select a different payment option. I only have the Uber card as my payment method, and I don't own a credit or debit card. As a result, I had to rely on a taxi to get home from work these past few nights. It's frustrating that there is no customer service number available to resolve this issue promptly. I'm looking for a solution to this problem with my account. Thank you.

I am writing on behalf of my mother who received an email from Uber regarding a ride in Mexico that was apparently paid for in cash. The issue is that she doesn't have an Uber account and someone used her email address to sign up, linking it to their phone number. Since she can't reset the password as the verification code goes to the unknown user, I want to ensure that any actions by this stranger are not associated with my mother. This is crucial, especially if she plans to use Uber in the future. I have all the receipt details available for reference. Any assistance in resolving this matter promptly would be greatly appreciated. Thank you.

The driver told us we'd be dropped off at Fort Mason but ended up taking a different route due to traffic, taking us on a detour past Marina Safeway and Lombard. During the ride, the driver and other passengers conversed in Chinese. He dropped them off at Fisherman's Wharf, then mentioned another pickup before returning us. We needed to be at [redacted] Bryant by 3:00 pm but had to get off at Van Ness and Bay due to time constraints. Kindly reimburse the $63.75 fare to my card and address any further correspondence to [redacted] Thank you. - Amber Izumi

Hello, I'm Stephen M. I'm reaching out to get in touch with your team. I signed up to drive for your company about a year ago. There was an attempt to contact me around a month ago, but I accidentally deleted the text message. I was initially unable to drive because I didn't have a vehicle, and you mentioned there wasn't a program available in my area at that time to assist with that. I still can't afford a vehicle and need help in that area. I'm eager to drive for you and earn some extra money. Please update me if the program to provide vehicles in my area has been established so I can start working for you. Kindly reach me on my cell at [redacted] or email me at [redacted] I reside in Mahanoy City, Pennsylvania. Thank you and looking forward to your response soon.

Dear Uber Support, I would like to report an issue concerning a ride I took from Panama City (Double Tree by Hilton) to Tocumen International Airport on the morning of the 13th at 5 am. When I booked the ride, I chose to pay in cash, and the fare was $12.50. Upon reaching the destination, I paid the driver with cash. However, the driver claimed I did not pay, and now I am unable to book a ride in Fort Lauderdale as the app asks for the $12.50 again, which I already paid. I find this behavior unacceptable and it has left me quite upset. Please resolve this matter promptly and rectify the situation so I can continue using your services. This has been a very inconvenient experience, and I am not satisfied as an Uber customer. My name is Trent S. from South Africa. I can only be contacted via email due to no roaming service.

Around 11:30 PM, I requested an Uber using a friend's account and had two stops planned - one at McDonald's and the other at my address. While at McDonald's, I asked the driver if I could leave my bag in the car as it had important items like my birth control medication, makeup, clothes, medications, and $[redacted]. Unfortunately, the driver left without notice, abandoning us at McDonald's at 11:45 PM. She canceled the ride and has not responded to any of our calls. This left me without my medication that night and stranded with no transportation home.

I am an Uber driver under the Uber Rental program in Atlanta and Union City, GA with Hertz. I am supposed to receive bonuses for completing a certain number of trips, but the Quest promotion has not been showing up on my dashboard due to app issues. Despite contacting Uber and Hertz multiple times, the problem remains unresolved. I have not received the assistance I need from the local staff or from Uber directly. I am now being directed to contact my vehicle lender, but I believe the issue can be resolved by adjusting my earnings to reflect the bonuses I should have received for completing the required number of trips. I appreciate your help with this matter. Thank you.

I recently used Uber for the first time and encountered some issues with pricing. The fare shown in the app did not reflect the discount for first-time users that I was eligible for. When I inquired about this with the driver during the ride, he suggested I contact Uber. Now, upon reaching the airport, I noticed additional fees have been added, including unexpected traffic charges. The website states the discount should be applied before or during the ride, so I'm unsure why it wasn't. The driver mentioned I could call Uber after the trip, but I'm now facing a higher total than expected. I would like assistance in resolving this matter. I initially gave the driver a positive review, unaware of the extra charges being applied. How can I get in touch with someone to address this issue promptly? Thank you.

My mother recently passed away, and we planned to take my dad out for a nice dinner. On 2/7/19, I scheduled an Uber to pick us up at my house at [redacted] 76th Ave N, Maple Grove, MN [redacted], at 5:15 pm on 2/8/19. The app indicated that the ride was scheduled, and that we should be ready by 5:15 pm with the driver arriving between 5:15 and 5:30 pm. Unfortunately, the driver did not arrive. Around 5:50 pm, I canceled the Uber after the app prompted me. We had to cancel our dinner reservations due to this delay. I had made the booking in advance to prevent such issues. It was disappointing, as I had recommended Uber to my dad instead of a limo. I am dissatisfied with this experience and hope Uber can address this promptly. Thank you. Jason P. [redacted]

On January 17, [redacted], I reserved an Uber cab to take me from my home to Mumbai airport. Initially quoted at Rs. [redacted], the fare decreased to Rs. [redacted] when I confirmed the booking. I chose to pay by card, but the driver, Mr. Akshay, mentioned he had no card payment setup and accepted cash instead. I paid him before leaving the vehicle. Recently, when trying to book another cab, the app stated I hadn't paid Rs. [redacted] by card, which is incorrect. This issue needs to be resolved promptly, as I'm unable to book a cab until this is cleared. I won't make any extra payments. Please address this matter.