Hello, I requested a trip at *:**am this morning. The original charge was $**.**, which...

GetHuman-baroquec's customer service issue with Uber from January 2019

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The issue in GetHuman-baroquec's own words
Hello, I requested a trip at *:**am this morning. The original charge was $**.**, which is a pending charge in my account. The Uber app, according to the driver, kept sending him to closed roads. I think he just had no idea how to get to the airport. What is normally a **-** minute ride to the airport took close to an hour. The driver seemed very confused and was driving in the wrong direction, at one point, putting me even farther away from the airport. He also had a fender bender with another car, so he had to stop to talk to the other driver, which took even more time. I then canceled my trip with the intention of getting a different driver. The original driver took me to the airport, and updated my receipt to an amount I was not charged: $**.**. I ended up missing my flight and unfortunately, had to cancel my travel plans. I would, at the very least, like a refund for the $**.**. This was a horrible experience.
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Customer service issue
Reported by GetHuman-baroquec
Jan 26th, 2019 - 3 mons ago
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GetHuman-baroquec started working on this issue
Jan 26th 4:12pm