Uber Customer Service Issues

I recently booked a ride for my family from Gulshan e Iqbal Block 13C to Nazimabad No.1. However, during the ride, they requested to be dropped off at Gulshan e Iqbal Block 13D. At the same time, I updated the new destination on the app. The passenger paid the driver in cash, but I was also charged Rs. [redacted] on my debit card. This seems like I've been billed twice, and the amount charged is excessive for the short distance traveled. It appears there is a serious issue with the system. I need this problem to be addressed by thoroughly reviewing the entire situation.

I arranged for my family to be taken to SFO Airport (Delta Terminal 1) in an Uber from my cousin's home in Richmond, CA. The estimated cost was around $67, and despite a 11 minute wait time, it took the driver over 20 minutes to arrive. We had to guide him as the GPS seemed to misdirect him. The driver arrived at 8:25 without offering help with luggage for myself and my family of four. They departed at 8:30 and safely reached the airport by 9:01 pm, as confirmed by my son traveling with them. To my dismay, the bill I received the next day was much higher than agreed upon, stating the drop off was in Richmond and including two bridge crossings when there's only one en route. I've been disputing these added fees to no avail. I demand an immediate correction of the overcharge, or I will dispute the charge with my credit card company and cease using your services. It's disappointing to be treated this way, especially as a senior citizen. I request a prompt call from a manager.

I am Cindy Owens and I can be reached at [redacted] or [redacted]. I have been facing issues, particularly related to a $[redacted].30 payment that I haven't received. Despite multiple calls for help, I haven't received the necessary assistance. The customer support team has been unhelpful, providing generic responses without addressing my specific problem. I feel mistreated and stressed as my Uber account was deactivated abruptly, impacting my finances since I rely on it for income. I am disappointed by the lack of professionalism and communication. I am now forced to gather proof to reclaim the owed amount and struggling to make ends meet. I seek to file a complaint and escalate this matter to higher management for resolution. Thank you for your attention.

I have encountered issues with Uber, including a missing payment of $[redacted].30. Despite spending hours on the phone with the support team, my problem remains unresolved. The lack of direct phone support and receiving repetitive messages has been frustrating. Uber deactivated my account abruptly, impacting my finances as the payment I was expecting was essential for my expenses. The inconsistent information provided and the unilateral deactivation of my account have caused further distress. I am disappointed with the unprofessional customer service and the treatment I have received. I am now forced to gather bank statements to prove the missing payment while facing financial difficulties due to the sudden deactivation. I urgently need to escalate this matter to higher management and speak with a representative who can provide effective assistance. Thank you.

I am having trouble transferring my Uber Diamond status because my main email was changed incorrectly. The account I actively use is under [redacted] for business purposes and billing. Uber mistakenly linked my account to [redacted], causing me to lose my Diamond benefits. When trying to verify my phone number [redacted] on my [redacted] account, I'm unable to. After previously signing up as an Uber Eats driver without submitting insurance information, I now want to deliver using a bike in Philadelphia. I was advised by Uber to create a new account using another email for biking deliveries. Despite trying to resolve the phone number verification issue, it remains unresolved for my driver accounts. I aim to resolve this to retain my Diamond benefits and verify my number across all accounts. Kindly reach out to my primary Uber account at [redacted] for assistance with this matter.

To Uber Customer Service, I am extremely disappointed with the recent price change in my ride, which was initially quoted at $32.00. Due to this, I have decided to cancel my Uber account and will be disputing the charge with my credit card company. I intend to switch to Lyft for my future rides. Additionally, I will be instructing my 3 children to cancel their Uber accounts as well, as I am the one who pays for them. The sudden alteration in pricing feels like a deceptive tactic aimed at overcharging customers, and I can no longer support such practices. Kindly assist in closing my account at your earliest convenience. I will not hesitate to share my negative experience with Uber to my friends, and my husband, who works in a busy OR in our city, will also be vocal about our dissatisfaction with your service. Thank you, G. Styles

After spending 40 minutes signing up with the Uber app because it was glitching, I accidentally cancelled my trip while trying to go back. Upon immediately requesting the trip again, I was matched with the same driver within 10 seconds. Surprisingly, I am now faced with a cancellation fee for inconveniencing the driver, despite the cancellation being momentary and unnoticed by the driver. I wish to dispute this charge and communicate that I will no longer use the service if hidden fees are part of the business model. I am eager to know how to reverse this charge.

Upon my arrival in San Diego, I booked an Uber. Despite not having cellular service, I used the free Wi-Fi to stay connected and messaged my driver, describing my attire and location. Confusion arose when he claimed to be upfront but was not visible. Only after confirming his name as Rashid did I identify the correct driver, only to have him cancel the ride upon learning my details. Subsequently, I was charged a $5 cancellation fee. Although I disputed the charge and received a refund, I am disappointed by the intentional denial of service by Uber drivers and their willingness to impose fees in such situations.

I had a series of issues with my Uber rides yesterday. The first one didn't show up, but I was still charged despite that. The second ride charged me more than it should have for a luxury ride instead of a pool ride. The third driver was disrespectful, yelled from a distance, and then canceled the trip, but I was still charged. The following rides continued to overcharge me despite selecting the pool option. This left me stranded at Walmart for hours in the rain with my young child. I eventually had to use a local taxi service at an extra cost to get home safely. I found the drivers' behavior unacceptable and I'm seeking a refund for the multiple overcharges. Please review my payment history and ensure that the refunded amount goes back to me directly, not just as Uber credit. I hope to resolve these issues promptly. Thank you. Best regards, D.T.

I made a booking for an Uber Pool at 5:30 pm on January 5, [redacted]. Initially, the cab I was waiting for was canceled, and another one was assigned with the license plate number TS 06 UB [redacted]. The driver was Mr. Rajasekhar. When the driver called to confirm the drop-off point, I hadn't given one yet. He rudely asked me to cancel, to which I refused. After waiting and contacting the driver, he mentioned a flat tire causing a delay of approximately 30 minutes. Due to these circumstances, I reluctantly canceled the ride. To my surprise, Uber notified me of a Rs 47 cancellation charge. I felt unfairly penalized for the driver's conduct, which caused me distress. I kindly request that Uber acknowledge the situation and waive the cancellation fee. Moreover, I urge Uber to address the driver's unprofessional behavior to prevent such incidents in the future. As a loyal Uber customer from Hyderabad, I believe resolving this matter appropriately is vital. Thank you. - BNT P.

I am a frequent Uber customer who relies on their service for transportation to work as my car is currently in the shop. I commute using a mix of local buses and Uber rides, with the most recent Uber trip taking place last Thursday at 7 am from Milford, CT to [redacted] Pepes Farms Rd. I had an incident where I mistakenly left what I thought was my cell phone in the car and only realized it after the driver had left. I am kindly requesting Uber to help me track down the phone by contacting the next customer who used the same car around that time and location. The lost phone is of sentimental value as it contains important information following a recent family bereavement. I can be reached via email at [redacted] or at [redacted]. Thank you for your assistance. - Richard N.

Hello, I submitted a car request to [redacted] Marietta Street, NE, Atlanta, Georgia at 11:30 am today. Despite seeing cars on the app approaching with estimated arrival times, none of them arrived by 12:08 pm. This location is a prominent Salvation Army retail store, not difficult to locate. Consequently, I had to take an expensive taxi and arrived 45 minutes late for my first day at a new job. I would like assurance that no unauthorized charges were made to my credit card and to confirm the $5 credit on my account. I am puzzled as to why the drivers could not locate me. How can I guarantee a timely ride for tomorrow? Due to the lateness caused by Uber, I kindly request a credit toward future rides. As a senior on a fixed income, I rely on your service and need to trust in its reliability. Thank you. - KS. [redacted]

Good evening, I'm Pawan Kumar. I had booked an Ertiga cab from Uber for a ride from the airport to Green Park. I contacted the driver, Kishan, who rudely asked for my drop location despite it being already specified on the app. When I mentioned Green Park, he abruptly told me to cancel the trip and disconnected the call. Despite my attempts to reach him, he didn't respond, so I had to cancel. I was then charged a cancellation fee, which I believe was unfair as the issue was with the driver and the app doesn't prompt for a reason for cancellation due to the driver's behavior. I request appropriate action to be taken. Unfortunately, there's no contact number provided for further assistance. Kindly contact me to discuss the actions taken. Thank you.

I do not have my own Uber account, but my roommate used my credit card to request a ride on New Year's Eve. Unfortunately, there were issues with the app, so we tried using my card, but it didn't work. Eventually, my daughter used her account to get us to our destination. I agreed to let my card be used on my roommate's account for the ride back home that night as a one-time use. However, I have noticed two charges on my card. I would appreciate it if my information could be removed from my roommate's Uber account, and I would like a refund for the second charge.

I left my phone in an Uber that I did not order, so I do not have an account to log into. However, I have a tracker on my phone, which shows me the driver's trips. I have the information for the trip on Jan 8th at 2:25am: he picked me up at [redacted] Granada Ave, Long Beach, CA, and dropped me off at [redacted] E 2nd St, Long Beach, CA at 2:51am. Then he went home to [redacted] Pacific Coast Highway, Hermosa Beach, CA, at 3:35am. Unfortunately, the phone is now dead, and I do not know its current location. We are unable to contact the driver. Please assist me with this situation.

Dear Sir, In [redacted], I had my [redacted] Hyundai Accent inspected at the main hub in Las Vegas, Nevada. Unfortunately, it didn't pass due to a small chip in the rear taillight on the driver's side. After getting it inspected at a different location, it passed. In [redacted], during my Uber inspection at the Las Vegas office, my passenger's rear taillight had a chip in the same spot where previously there was none. I suspect that the staff at the Las Vegas office may have caused the damage. As a long-standing Uber driver since August [redacted] with a great record, I request a reinspection by someone not affiliated with that office. I've faced financial losses due to these issues. I've also struggled to contact the management at the Las Vegas office. I'm requesting a proper investigation and appreciate your prompt attention to this matter. Thank you, Thomas M. [redacted]

Last year in May, I attempted to drive for your company with a TVDL and ITIN number, as I was advised at your office that it would be sufficient. However, after multiple attempts, I was rejected. My brother, Lennard Rush, later tried to use my car to drive but was rejected due to an expired driver's license. Upon obtaining my work authorization and social security in December [redacted], I tried again but was once more declined. Shockingly, I was informed that someone had been driving using my name and license since August [redacted], a situation that has left me feeling upset and confused. I visited a store near me to address this issue, as I live in Chicago, and was assured they would investigate. I am troubled by this identity theft and the false activity on my account, which began before I obtained my social security and driver's license in December. I kindly request a thorough review of this matter as I have not been actively using the account in question. Your assistance in resolving this would be greatly appreciated.

Subject: Recent Unfortunate Experience with Uber I am reaching out to express my disappointment regarding the recent service I received from Uber. As a loyal customer for over three years, I have always expected and received top-notch service, until now. Last night (1/24/[redacted]) at 10:16 pm, I took a ride with Uber driver Jonathan in his Acura MDX with license plate T77255C. Regrettably, I accidentally left my wallet in his vehicle, containing important items such as credit cards, gift cards, cash, ID, medical information, and more. Despite my numerous attempts to contact Jonathan, I have not received any response. I have contacted Uber through the app, but they were also unable to assist in locating the driver. I find it concerning how a tech-savvy service like Uber is unable to track a driver in this situation. I have even filed multiple police reports as I suspect foul play. The fact that neither the driver nor Uber has been reachable for 22 hours is highly suspicious. This incident has caused significant inconvenience, including delaying my move into a new apartment which I had just leased. While I understand that Uber drivers are independent contractors, I hope that by bringing this matter to your attention, we can find a resolution and recover my lost belongings. This experience contradicts the exceptional service I have come to expect from Uber.

Hello, I recently had a challenging experience with an Uber driver relying on the GPS app that led us astray. The app proposed a route that was significantly longer, and my correct route didn't transfer to the driver's device. This resulted in a deviation that added extra time and miles to the trip. Furthermore, the driver lacked an EZ Pass for the PA Turnpike, causing delays at automated toll gates. When I expressed my concerns, the driver's response was unhelpful. Additionally, my Amex receipt indicated a discount that was not reflected in the final charge, which ended up being higher. Considering these issues, I am requesting a 50% refund for this trip. While I understand the driver was following the app's instructions, familiarity with the roads and toll procedures is crucial. I would appreciate a call to address this matter. I also noticed discrepancies in my Uber trip history online, as it only displays one trip from Ft. Lauderdale years ago. Today's trip is not even logged yet. Sincerely, Allen

This morning (2/1), I placed an Uber Eats order for breakfast from Pattys Egg Mest. Our total was $35.xx, and we used a $36.00 gift card. However, the receipt incorrectly added back the $9 delivery fee. Despite this, my Paypal card was charged the remaining $8ish dollars. Later, an unexpected issue arose when my mom discovered a charge of $43.xx on her debit card, matching the incorrect total on the receipt. Her card wasn't even linked to my Uber account. We were charged a total of $79, creating significant inconvenience. The food delivery was late, expensive, and missing items we paid for. I urgently seek a resolution to this matter as my mom's account was wrongly debited, causing her financial strain. Please contact me at [redacted] or via text at [redacted]. My mom, Christina Leigh, can be reached at [redacted]. Your prompt attention to this double charge issue is greatly appreciated.