Hi**My husband booked an Uber yesterday morning and was charged twice for a cancellatio...
GetHuman1966918's customer service issue with Uber from January 2019
Help with my Uber issue
First: share to improve GetHuman1966918's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1966918 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1966918 may need:
Email address, Phone number, and Full name
The issue in GetHuman1966918's own words
Hi**My husband booked an Uber yesterday morning and was charged twice for a cancellation fee. My husband booked an uber and advised what time we wanted to be picked up. He was notified that the *ber driver was going to be there in * minute so my husband cancelled it as we were still ** minutes away on a train. This happened twice.**My husband is new to Uber and did not know about the rules of cancellation fee.**Could you please reimburse the two cancellation fees charged? My husband was trying to do the right thing by not inconveniencing the drivers by cancelling due to the drives' looking like they were going to get there earlier than the time my husband stated we needed to be picked up. If you need a copy of the receipts please let me know and I will send you a copy of them. My husband's name is David Bowen and his email is *****@***.com. **Thank you for your help.**Kind regards***Jackie Bowen
GetHuman1966918 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman1966918 fixed the problem
We are waiting for GetHuman1966918 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.