We had booked our cabs for ruppees *** but when our ride was over the payment billed...

GetHuman-sankarn's customer service issue with Uber from January 2019

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The issue in GetHuman-sankarn's own words
We had booked our cabs for ruppees *** but when our ride was over the payment billed *** ruppees this extra charge for traffic jam that too just ** minutes delay because he travelled in a different route than the actual.if you charge extra for such reasons you have to mention it before we actually book our cab.we are upset with your performance .it was a worst experience.with such unnecessary fake charges we are upset and we need refund of the extra amount which you have charged us.
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Uber

Customer service issue
Reported by GetHuman-sankarn
Jan 14th, 2019 - 9 mons ago
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Timeline
GetHuman-sankarn started working on this issue
Jan 14th 3:59pm