Hi, I can't log in to my account. I've sent * msgs. via the Uber app with no help from...

GetHuman-dawarx's customer service issue with Uber from January 2019

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-dawarx's own words
Hi, I can't log in to my account. I've sent * msgs. via the Uber app with no help from Uber. My phone number needs updating. The original Uber account was under: *** *** ****. Dolores Monseur **** W. Schantz Ave **. Dayton Oh *****. This account has a credit of approx. **.** that I don't want to lose!! My current phone * is *** *** ****. My name and address are unchanged. The app keeps saying it can't locate my account. I've tried password reset, helpdesk, etc. and sent verification codes and screenshots but still no help. I have been a grateful customer of Uber since I depend heavily on their service. I have severe health issues and cannot drive. Any help you can provide is most appreciated. Thanks, Dolores Monseur *****@***.com
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Uber

Customer service issue
Reported by GetHuman-dawarx
Jan 8th, 2019 - a mon ago
I have an issue with Uber too
Fixed
Seen by 2 customers so far
Similar issue to 29141 others
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GetHuman-dawarx started working on this issue
Jan 8th 6:43pm
GetHuman-dawarx indicated the issue is not fixed yet.
Jan 8th 6:45pm