On December **th, I requested a trip to Nagle Avenue Van Nuys. The charge was $*.**. Af...

GetHuman1837137's customer service issue with Uber from December 2018

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The issue in GetHuman1837137's own words
On December **th, I requested a trip to Nagle Avenue Van Nuys. The charge was $*.**. After I completed the request and had to wait * minutes for my ride, the screen showed that a trip to Fresno started. Before I realized what happened, the driver cancelled the trip ($***). I tried again to request a trip to Nagle Avenue and the same thing happened with the driver cancelling the trip the second time $***). I decided to give it one more try, and unfortunately, after I confirmed the trip to Nagle Avenue, the screen showed that a trip to Fresno started ($***). I cancelled the trip and used Lyft instead.*I couldn’t use Uber for few days because it kept sending me messages of an outstanding payment. I tried to get in touch with you, but unfortunately received emails that they don’t handle such problems.*While I was trying to reach Uber and resolve the problem, you guys charged my account for * trips to Fresno on the amount of $***.**. I never requested a trip to Fresno nor took one.*Please refund me on the amount as soon as possible, because You left me penniless.*Thank you, Ruchama

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Customer service issue
Reported by GetHuman1837137
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 28063 others
0 customers following this


GetHuman1837137 started working on this issue
Dec 27th, 2018 1:45am

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