On December **th, I requested a trip to Nagle Avenue Van Nuys. The charge was $*.**. Af...

On December **th, I requested a trip to Nagle Avenue Van Nuys. The charge was $*.**. After I completed the request and had to wait * minutes for my ride, the screen showed that a trip to Fresno started. Before I realized what happened, the driver cancelled the trip ($***). I tried again to request a trip to Nagle Avenue and the same thing happened with the driver cancelling the trip the second time $***). I decided to give it one more try, and unfortunately, after I confirmed the trip to Nagle Avenue, the screen showed that a trip to Fresno started ($***). I cancelled the trip and used Lyft instead.*I couldn’t use Uber for few days because it kept sending me messages of an outstanding payment. I tried to get in touch with you, but unfortunately received emails that they don’t handle such problems.*While I was trying to reach Uber and resolve the problem, you guys charged my account for * trips to Fresno on the amount of $***.**. I never requested a trip to Fresno nor took one.*Please refund me on the amount as soon as possible, because You left me penniless.*Thank you, Ruchama