I requested a ride for *:** PM. My driver was on his way but completely missed the turn...

GetHuman-kateskel's customer service issue with Uber from December 2018

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The issue in GetHuman-kateskel's own words
I requested a ride for *:** PM. My driver was on his way but completely missed the turn to my house, he kept driving to what looked like an apartment complex. The driver was waiting there for about * minutes. I had to be at work by **pm. He wouldn’t have gotten to my house until **:** which I remember reading that if your driver didn’t pick me up by **pm I would get a ** dollar credit. I had to cancel my ride with this driver and find someone else or else I was going to be late to work. I was very frustrated because he was just sitting in the same spot, not even close to my house.
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Uber

Customer service issue
Reported by GetHuman-kateskel
Dec 18th, 2018 - 2 mons ago
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Timeline
GetHuman-kateskel started working on this issue
Dec 18th, 2018 5:36am