Called for a Uber in New York. Asked for Uber xl. This guy in a camary picked the ride...

GetHuman-tconesto's customer service issue with Uber from December 2018

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The issue in GetHuman-tconesto's own words
Called for a Uber in New York. Asked for Uber xl. This guy in a camary picked the ride up. Yet he waited two minutes and cancelled. Did it again and of course the same dummy picks the ride up and canceled immediately. Do it again and the guy can’t speak the proper English for me to understand. He had the nerve to hang up. Then we get in the car and he scared my wife when a car about hit us on her side. At the end of the ride he goes to the wrong location three times even after I told him and it’s programmed in his directions. So if I cancel y’all want to charge me *$ yet they can cancel with no penalty. I’ve got a Uber gift card loaded on my account yet because it was not for the full ride amount it took nothing off the card. Yet still charged my credit card. Please contact me as I will be forced to contact my credit card issuer and explain why I should be credited **$. Next I’ll be forced to ride with lyft, which I’ve not done yet I’m a loyal customer to Uber and to continue that we need to talk. Thanks for ur time!

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Customer service issue
Reported by GetHuman-tconesto
Dec 18th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 27254 others
0 customers following this


GetHuman-tconesto started working on this issue
Dec 18th, 2018 4:24am

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