Called for a Uber in New York. Asked for Uber xl. This guy in a camary picked the ride...

GetHuman-tconesto's customer service issue with Uber from December 2018

10 views | 27254 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-tconesto's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tconesto's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tconesto will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tconesto can let us know if they help or not.
Before contacting them, items GetHuman-tconesto may need:
Email address, Phone number, and Full name
The issue in GetHuman-tconesto's own words
Called for a Uber in New York. Asked for Uber xl. This guy in a camary picked the ride up. Yet he waited two minutes and cancelled. Did it again and of course the same dummy picks the ride up and canceled immediately. Do it again and the guy can’t speak the proper English for me to understand. He had the nerve to hang up. Then we get in the car and he scared my wife when a car about hit us on her side. At the end of the ride he goes to the wrong location three times even after I told him and it’s programmed in his directions. So if I cancel y’all want to charge me *$ yet they can cancel with no penalty. I’ve got a Uber gift card loaded on my account yet because it was not for the full ride amount it took nothing off the card. Yet still charged my credit card. Please contact me as I will be forced to contact my credit card issuer and explain why I should be credited **$. Next I’ll be forced to ride with lyft, which I’ve not done yet I’m a loyal customer to Uber and to continue that we need to talk. Thanks for ur time!

GetHuman-tconesto did not yet indicate what Uber should do to make this right.

How GetHuman-tconesto fixed the problem

We are waiting for GetHuman-tconesto to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tconesto fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-tconesto
Dec 18th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 27254 others
0 customers following this

Timeline

GetHuman-tconesto started working on this issue
Dec 18th, 2018 4:24am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers