Uber Customer Service Issues

Archive 46

The following are issues that customers reported to GetHuman about Uber customer service, archive #46. It includes a selection of 20 issue(s) reported December 13, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I do not have an Uber account, yet my credit card was charged by Uber Technologies. I am requesting the removal of these charges from my credit card and would like written confirmation that the charges were a mistake. Additionally, I am seeking a refund for the charges and compensation for the time spent dealing with this fraudulent activity. - December 11: $47.66 - December 11: $45.98 - December 10: $20.00 - December 10: $46.84 - December 10: $46.84 I anticipate Uber to promptly remove the charges from my credit card, provide restitution, and compensate for the time wasted due to addressing these unauthorized charges.
Reported by GetHuman1749073 on jeudi 13 décembre 2018 03:41
I recently upgraded my phone and am facing issues logging into my Uber account. When attempting to log in via the app, it prompts me to verify my credit card information and then displays an error message regarding the details entered. On the website, where I have two-factor authentication enabled, it asks for a four-digit code, which I never receive on my phone. Despite reaching out to customer support and explaining that the phone number on file is incorrect, they have not been helpful and continue to request verification of the erroneous number. Although I see a charge on my credit card from September, I haven't accessed my account since the summer. I am unable to confirm this ride as I cannot access my account. I am seeking assistance to rectify this situation and update my phone number in the system.
Reported by GetHuman1752579 on jeudi 13 décembre 2018 18:06
Dear Uber, I would like to share one of my recent experiences with you. I had booked a cab from Salt Lake to Dum Dum airport for 10th December [redacted] at 4:10 am. On the morning of the 10th, I received a message at 3:57 am saying the cab would arrive in 17 minutes. Despite calling the driver, Mr. Anil, twice, he refused to come, suggesting I track the cab on my mobile. I eventually took another cab to the airport and received a message about a different cab being assigned to me after I had already left. I canceled the second cab, only to receive a notification prompting me to book again. Sincerely, Kalyan B Naskar
Reported by GetHuman1756313 on vendredi 14 décembre 2018 03:50
I booked an Uber Pool for my father at Tata Medical in Kolkata. When I requested the ride, it showed that the car was only 1 minute away. Since my father is a patient, we were waiting for the lift. I informed the driver to wait as we were coming down. Unfortunately, as we reached downstairs, the driver canceled the trip. We could even see the car passing by. Now, because of the cancellation, I have been charged an extra Rs 48. At that moment, I didn't have enough cash, so I had to use public transport to bring the patient home. It's disappointing that the driver canceled despite knowing the circumstances. I kindly request for the extra charges to be refunded as the driver was the one who canceled the trip deliberately. Your attention to this matter would be greatly appreciated. Thank you, Russa
Reported by GetHuman1756804 on vendredi 14 décembre 2018 06:48
I am having trouble logging into my account and have not received the password reset email despite checking my spam folder and ensuring my email address is correct. I find it frustrating that I cannot access the account to inform support of the issue, as the instructions suggest. I have attempted to follow the steps outlined on the Uber help page regarding password resets, but to no avail. I even visited the page discussing issues with the password reset link not working. The situation is becoming more exasperating with each attempt to regain access.
Reported by GetHuman-jayreg on vendredi 14 décembre 2018 20:23
Tonight at 7:35 PM, I requested an Uber at DTW to go home. A driver named Laith accepted but did not arrive at the Level 4 Rideshare waiting area. When I called, he claimed the police kicked him out for waiting in the wrong place. I directed him to the correct area where all Ubers usually wait, but he still didn't show up. He later said he was outside a door, refusing to enter the garage due to parking fees. His friend then suggested I go to international arrivals, which seemed suspicious. I decided not to proceed and ended the call. However, I noticed later that he charged me for a ride I never took. I eventually got another Uber home after a 40-minute delay caused by this situation. I was wrongly charged $12. I am disappointed by this experience and the lack of a customer service contact. I urge Uber to investigate this matter promptly.
Reported by GetHuman-wangzhen on samedi 15 décembre 2018 02:35
I recently took an Uber ride from my home at [redacted] Fairfield Street in Metairie, LA, to [redacted] Baronne Street in New Orleans, LA. The driver, Donald, picked us up in a Toyota RAV4 (YCE455) and there was a mix-up with the destination displayed on his app, which showed [redacted] Baronne St. in Thibodaux, not New Orleans. Despite trying to correct it, the app didn't allow us to change the destination. When the ride showed an estimated charge of $[redacted], I decided to cancel the trip near the church on Baronne Street in New Orleans and paid Donald $25 in cash instead. After I accidentally left my phone in the car, Donald kindly returned it and I gave him an extra $20 as a tip. The total charge for that ride was $22.74, although due to some app issues, I was charged additional fees for canceling and rebooking rides. The app might need some improvements to prevent such inconveniences in the future.
Reported by GetHuman1771743 on dimanche 16 décembre 2018 18:18
Hello, I booked an Uber this morning, and the driver, Ralp, in a Toyota Rav4 with license plate CDS078, arrived at the pickup spot in front of Cub Foods in Midway, St. Paul, MN. As I approached the vehicle, I confirmed with Ralp that he was my driver, but to my surprise, he drove off without any explanation. This led me to walk home with my groceries, and unfortunately, I slipped on ice, causing me to fall onto the produce I purchased, resulting in its destruction. I not only had a disappointing experience with Uber but also incurred financial losses. I am seeking compensation for the ruined food and the inconvenience caused by the driver's unexplained departure. Thank you, R.R.
Reported by GetHuman-rdrogers on dimanche 16 décembre 2018 18:31
I took an Uber from Ontario, CA, to [redacted] Via Orizaba, Riverside around 7:00 PM after a flight from San Jose airport. Shortly into the ride, the driver said she couldn't go to San Jose as her phone showed that as the destination, not Riverside. I tried changing it on my phone to no avail. Eventually, the driver stopped, and I had to cancel the ride and request a new one immediately to secure my spot. Thankfully, the same driver picked up my new request and took me to my destination. However, I received an email stating I was charged $7.72 for the canceled trip. I believe there may be an issue with the app. As a loyal Uber customer, I ask for a credit for this charge, compensation for the inconvenience and time wasted, and assistance from customer service. Thank you.
Reported by GetHuman-draeska on dimanche 16 décembre 2018 18:31
My name is Faith R. White, and I reside in Philadelphia, Pennsylvania. Today, I encountered an issue with two Uber drivers. When the first driver arrived at [redacted] North Broad Street, where I was waiting with distinct clothing, the driver mistakenly claimed to be there but was not present, leading to trip cancellation. Subsequently, I requested another Uber, and upon contact, the second driver mentioned being at Old York Road instead of my location. Despite my request for pick-up in front of the Princes Hall Grand Lodge building, both drivers canceled my trips. This recurring problem of drivers not willing to pick me up at the specified address is concerning. The first driver was called at 9:34 pm, and the second driver canceled my trip at 9:40 pm. The inconsistency in pick-up location adherence is troubling compared to drop-offs.
Reported by GetHuman-faithcyr on mardi 18 décembre 2018 03:21
I requested an Uber XL in New York. Despite that, a driver in a Camry showed up, waited briefly, and then canceled the ride twice in a row. When I tried again, the same driver accepted, but his communication was poor and he abruptly ended the call. During the ride, he drove erratically, causing my wife distress when another car nearly hit us on her side. At the end, he repeatedly went to the wrong location, even though I had provided the correct one. Despite having an Uber gift card on my account, it wasn't fully applied to the ride, and my credit card was charged the remaining amount. I am considering disputing this charge with my credit card company for $25. If this issue isn't resolved, I may have to switch to Lyft. I've always been a loyal Uber customer, so I hope we can discuss this. Thank you for your attention.
Reported by GetHuman-tconesto on mardi 18 décembre 2018 04:24
I was waiting for a driver at [redacted] Lincoln Place in Brooklyn, NY on the morning of December 18th around 9 am. I tried to contact the driver, but he responded via text saying he couldn't talk. Despite waiting, the Uber app showed my trip as almost over and suggested a one-minute walk to my destination, even though I never got in the car. I attempted to return to the screen displaying the driver's information and estimated arrival time, but the app only allowed me to rate the ride as if it had already ended. Consequently, I had to take the bus to work, causing unnecessary stress. I am requesting a refund for this experience.
Reported by GetHuman1784331 on mardi 18 décembre 2018 14:26
I want to share my recent experience for your consideration. I hopped off the bus to meet a friend who was waiting for an Uber. I hoped to join her and was willing to pay extra, but the driver said no because only one rider was initially listed. I was left stranded. We decided she would wait where dropped off, while I took the bus. It caused delays for our plans to go shopping. With Lyft, I have never faced this issue. Is it possible for Uber drivers to indicate or for riders to add extra passengers on the app? This experience was embarrassing and upsetting. I understand safety concerns, but the driver had no other pickups. Can you address this with your drivers? Unexpected situations may arise where the number of riders changes. This was not a case of exceeding the limit. This encounter has left a negative impression of Uber for me.
Reported by GetHuman-sndrchi on mardi 18 décembre 2018 23:31
I recently noticed unauthorized charges on my credit card from my Uber account. Despite getting a new card, I was surprised by another $90 charge. I need this account to be closed as soon as possible. I opened the account in an emergency for my dog, but I never used Uber. I'm tired of dealing with fraudulent charges and having to change my credit card number only for it to happen again. I have tried to contact Uber multiple times about this issue with no resolution. Please close this account promptly.
Reported by GetHuman-sweetasf on mercredi 19 décembre 2018 00:16
Good evening, I am Faith R. Whitehead. I wanted to bring to your attention an issue I faced with requesting two Uber rides. The drivers canceled the rides while I was waiting at [redacted] North Broad Street. Despite being in the right location, no driver arrived, and I was still charged a five dollar cancellation fee for rides I did not cancel. I have not received a satisfactory response from Uber other than the fee receipt. The drivers were unresponsive despite my attempts to contact them. I am concerned about the lack of communication and service quality in this situation, especially since I have experienced delays at this location before. I value the service provided by most Uber drivers and hope for a resolution to this matter promptly. Thank you for addressing this concern promptly. Faith R. Whitehead
Reported by GetHuman-faithcyr on mercredi 19 décembre 2018 00:39
Yesterday, I had a ride with Uber driver Ricardo from Walmart at East & West Connector in Austell, Georgia around 11:15. Unfortunately, I left my phone in his car. I asked him to bring it back as I needed it urgently before work. He agreed to bring it by 2 o'clock, stating he was in Alpharetta, Georgia. I called at 1:25 PM, but it went to voicemail, and I left a message. Despite trying several times after work, I still couldn't reach him. My iCloud shows the phone is in Alpharetta. I'm getting worried as Ricardo has been evasive about the situation. His contact number is [redacted].
Reported by GetHuman-keyuandr on mercredi 19 décembre 2018 05:47
My spouse and I had a follow-up appointment with the doctor after oral surgery. The Uber driver of the Hyundai Sonata with plate T749443C took a different route than expected. Despite our plans to walk part of the way to our destination, the driver became rude and argumentative when questioned about his choice of route. Eventually, he agreed to take a different path, and the rest of the trip was smooth. However, when I requested to be dropped off before reaching the final stop, he insisted that I change the destination in the app. This encounter was a stark contrast to my usual positive experiences with Uber drivers. The policy of allowing service providers to rate customers seems unfair, especially considering customers pay for the service quality. Difficulty in making complaints to Uber is problematic. Another driver even brought up my low rating as soon as we entered the vehicle, highlighting the impact it could have on my Uber experience. It's frustrating that resolving such issues by contacting customer service is virtually impossible.
Reported by GetHuman1791285 on mercredi 19 décembre 2018 12:12
When I signed up to drive, I accidentally added the same vehicle information twice, resulting in three identical vehicles in my profile. While I can access the "Remove a Vehicle" page, I can't differentiate which two vehicles need to be removed from the one that has the correct information submitted. Here are my suggestions for the platform's improvement: Phone app: Display any newly added vehicle in the profile to prevent redundant entries. Computer app: Enable users to delete vehicles directly from the Vehicles page where all essential information is visible. I hope this issue can be resolved promptly so I can start driving before the year ends.
Reported by GetHuman-colcowbo on mercredi 19 décembre 2018 17:01
Hello, I hope you are all doing well. I am reaching out regarding my Uber account, which was blocked approximately two weeks ago. I received an email stating that I failed to comply with the Terms of Use. After carefully reviewing the Terms of Use and reflecting on my usage of Uber since the beginning, I have not been able to identify any breaches. I primarily utilized the service for transportation and food delivery, and I am unsure of what went wrong. I did not receive any prior warning about any irregular behavior before my account was blocked, which I believe would have been a helpful precaution. Strangely, I had just used the app 15 minutes before the account restriction was imposed. I am seeking clarification on the specific Terms of Use violation that led to the account blockage. Understanding this will not only aid me but also help others prevent similar issues. Moreover, I am eager to learn if there is a process to follow to potentially unblock my account. Although I do not use Uber on a daily basis, I value its convenience and would like to have access restored for future use. I appreciate any assistance you can provide. Thank you, Luis Guerra
Reported by GetHuman-luishg on jeudi 20 décembre 2018 14:25
Last night, I experienced a challenging situation with Uber. Despite the pouring rain and my mobility issues, I attempted to meet the Uber driver at a different location than initially planned. The miscommunication led to the driver canceling the ride, leaving me stranded in the rain. I had to walk several blocks to find alternative transportation. Additionally, I was surprised to see a $5.00 charge for the canceled ride. Such an experience was disheartening, considering my age and physical limitations. In such circumstances, I believe Uber should offer a credit and an apology instead of charging me. This initial encounter with Uber was not as smooth as I had hoped, and it left me feeling disappointed.
Reported by GetHuman1806735 on vendredi 21 décembre 2018 15:32

Help me with my Uber issue

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