Uber Customer Service Issues

We are currently experiencing issues with drivers parking in our company's private lot to wait for their next call, causing disruptions. We kindly request that drivers in Everett, WA refrain from using the Fluke Evergreen Way location unless specifically called for a service by someone on-site. The distinct parking patterns between drivers waiting and those with scheduled rides are leading to confusion and necessitating security measures to differentiate between authorized and unauthorized parking. This request is to maintain the order and security of our parking lot.

All I want is to drive for Uber Eats. Unfortunately, back on Nov 13, they mistakenly signed me up for rideshare. They stated they couldn't switch my account to Uber Eats directly. They insisted I first need to have my car inspected (which is not required for Uber Eats) and submit a medical report (also not needed for Uber Eats) to activate rideshare. Then, I could switch to Uber Eats, making the process unnecessarily complicated. Despite passing the background check and submitting all required paperwork, they gave me the option to reapply with a different email, which was unsuccessful. When I requested them to delete my account for a fresh start, they sent me multiple conflicting emails asking for confirmation, unable to delete my account. The incompetence of their customer service is frustrating. I have evidence of their mismanagement every step of the way. Any assistance would be greatly appreciated. My friend enjoys driving for Uber Eats, but the unhelpful customer service is making it challenging for me.

This was my first time ever using Uber on December 8, [redacted]. I was too drunk to drive. My name is Joseph Dostal, and I believe you will find my account with that information alone. I didn't even set it up; a coworker did with my card apparently. Now, to address my issue - I told the driver to pull over, and he took too long. He handed me a baggie, and it fell, making a mess mostly on me. I gave the driver a $[redacted] bill because he told me I would be billed $[redacted] if I didn't. At that time, I thought my boss or coworkers put the trip on their card, so I didn't want them to be billed. However, the driver, possibly Daryl, I think, conned me out of $[redacted]. I sent a text in our company chat thanking whoever got me the Uber and shared some of the story. Afterwards, I discovered I was billed $[redacted]. I called my bank, and they mentioned I can't dispute this until it's released to Uber. If necessary, I will involve my lawyer. I was drunk and taken advantage of, and I want all of Daryl's information for conning me out of money.

Approximately an hour ago, I attempted to request an Uber to go to Forest Hills Queens. However, every time I entered the address and confirmed the trip, the response indicated a driver would arrive in 2 minutes, but no one showed up. I reached out to two drivers, with the first one stating he was in Bushwick Brooklyn, which was not my location. The second driver mentioned he didn't have my pick-up listed on his phone, yet I was charged $5.00 for cancellations. The system seemed to have some issues as it repeatedly showed an error message stating the fare was not available. I am concerned about being wrongly charged and would appreciate it if someone could investigate this matter. Thank you.

On December 10, [redacted], I arranged for an Uber to take me home from work. The app indicated a driver was only 5 minutes away, but I noticed no movement on the map and the estimated time kept increasing. After waiting an extra 10 minutes, I decided to cancel and order another Uber, but the same issue occurred. I spoke with the second driver who revealed that there seemed to be an app malfunction affecting all drivers. As there is no contact number provided for such situations, this experience left me frustrated after waiting outside for 25 minutes in the cold. Consequently, I had to resort to downloading the Lyft app to secure a ride. Could you please address this ongoing issue to prevent future inconveniences?

I scheduled a ride, but there were delays with both the initial and replacement drivers due to app issues. The second driver took longer than the estimated time displayed on the app, which eventually disappeared during the trip. I want to ensure the driver still receives payment and offer a rating and tip. Unfortunately, the ride is not showing in the Uber app, so I cannot seek support through that platform.

This morning's Uber ride was a nightmare. I scheduled a pick-up, but the driver was difficult from the start. Despite my address being clear, she made various wrong turns and became aggressive. Eventually, she demanded I exit the car. Feeling uneasy and unsafe, she left me stranded. The unpleasant experience left me shaken and furious. I believe the driver's behavior was unacceptable and discriminatory. I hope this matter can be addressed promptly as I should not have been put in such an upsetting situation, especially during the early hours on my way to work.

I am owed at least $[redacted]! Yesterday at 5 pm, during high surges, my Uber driver app kept closing. I tried restarting my phone, then uninstalled and reinstalled the app. Afterwards, I could sign in, but the app only showed a world map and a blank profile. Despite multiple attempts of logging in and out, it wouldn't work. I uninstalled and reinstalled it 15 times, restarted my phone, but nothing worked. Since there was no working support number, I couldn't work during prime hours. I need two things: the money I lost due to the app malfunction and a reliable phone number for future issues. My app suddenly started working, but the surge time had passed. I lost a lot of money, and I expect compensation. Also, I didn't receive a ride during a $5.25 surge, and the bonus wasn't applied to my next 26-mile ride. Please, rectify this as well.

I had two problematic experiences with your drivers recently while trying to travel from Oakland to San Francisco. The first driver accepted my ride, then abruptly canceled when they realized the destination. The second driver accepted the ride, but refused to take me once I was in the car due to traffic, leaving me stranded in an unsafe location. This lack of care for passenger safety is concerning. Despite the original fare being $30 for the trip, I was charged $14.80 for rides I didn't even take. I hope these issues can be resolved promptly. I have evidence of these incidents and will share them on social media if necessary. I am requesting full refunds for the canceled ride and considering the free ride from the third driver who eventually took me to my destination.

I had a frustrating experience with an Uber driver this morning in Columbus, Ohio. The driver, Alfonso, drives a Toyota RAV4 with license plate HOQ3694. When I got in the car, he insisted I not sit directly behind him for his own safety. I complied and sat elsewhere, but when I questioned his request, he became confrontational, suggesting he couldn't trust me because he didn't know me. Despite explaining I was just a college student, he abruptly canceled my ride and demanded I exit the vehicle, causing me to miss a final exam. The whole encounter was bewildering and unnecessary.

As a concerned roommate of an Uber driver, I need to report worrying behavior. The driver is often under the influence of cannabis while working and requested edited photos of his vehicle for inspection. I helped him make changes for a fee, allowing the car to pass easily. Unfortunately, instead of stopping, he now talks about feeling compelled by conflicting forces to drive recklessly. I have evidence of the vehicle’s fraudulent inspection and fear for the safety of passengers. If you are interested in preventing harm and potential legal issues, please reach out to me for further details and proof. Thank you for your attention to this matter.

Hello, I encountered issues with billing yesterday. The initial driver had difficulty finding my location, resulting in a prolonged wait time and multiple circling attempts, leading to me canceling the trip due to time constraints. Despite this, I was still charged for the failed trip. Furthermore, I was charged $7.30 for a ride I did not utilize by a driver I did not even encounter. In addition to these unauthorized charges, I noticed three $5 fees on top of the unjust $7.30 fare, totaling $22.30 in erroneous charges. If this problem persists with Uber, I may seek services from a different provider in the future. I am willing to pay for the rides I took, but I am seeking a prompt resolution for the fares I did not utilize.

I'm experiencing an issue with Uber where it's asking me to verify my payment method using a credit or debit card scan. Although it successfully scans my closed Wells Fargo credit card, it fails to verify my Venmo card, which is the only card I have at the moment. I've tried restarting my phone and even reinstalling the app multiple times without success. It's frustrating because I know my Venmo card can be verified as other apps have done it before. It's disappointing that Uber doesn't seem to cater to the fact that many Americans, including myself, rely solely on alternative payment methods like Venmo and cash cards. The constant verification problems and declined transactions have led me to seek alternatives.

I appreciate your support. I have been an Uber user for several years and recently tried to update my account to accept American Express Platinum card credits, Uber Cash. Despite reaching out to AMEX tech support and attempting to delete and re-add the card multiple times, my Uber app still does not connect with AMEX for credits. In the process, I encountered issues with deleting my credit card and reinstalling it, resulting in multiple instances of the same card showing up in my account. I also tried to delete and reinstall my Uber account, which led to complications with multiple email addresses and passwords being added unintentionally. Currently, I am unable to access my Uber account as my emails and passwords are blocked. This is a summary of the events to the best of my recollection.

I had a challenging experience with an Uber charge recently that has made me and my friends stop using the service. Despite this, I am receiving numerous emails about joining Uber rewards. The specific incident involved a driver taking an unnecessarily long route to my house after dropping off a friend, circling the entire island. As someone working three jobs to support my two kids through school, financial mistakes like this are significant. If the issue isn't resolved satisfactorily, my friends and I will switch to a different ride-hailing company. Please stop sending me emails about Uber rewards if this matter isn't addressed promptly. Best regards, N.B. Sent from my iPhone

Hello, I’m reaching out regarding my husband’s recent Uber experience. An Uber was scheduled for pickup at 9:59 PM on Tuesday, December 11, [redacted], at [redacted] Ryding Ave in Toronto, Ontario. The Uber driver arrived early before the pickup time, at 9:58 PM, and canceled the trip stating he waited for 6 minutes. This was frustrating as the pickup time was clearly set for 9:59 PM. The cancellation impacted my account despite me being at the pickup location on time, as the driver should have waited until 10:04 PM according to Uber's 5-minute wait policy, which was not followed. I kindly request a refund of the cancellation fee and a review of the driver's actions to prevent such incidents in the future. It was disrespectful to leave me stranded in the cold due to his early departure without adhering to the wait time policy. The Uber driver’s name is Suraj and his contact number is [redacted].

I have been struggling to use Venmo for the past forty minutes. I recently installed it to take advantage of a 40% off promotion, but despite multiple attempts, my payment of $13 wouldn't go through. Now, it's trying to charge me $50 just to get back on campus, making me late for class. I'm frustrated with the inconsistency of the drivers who show up in different vehicles from their profile and the poor service. Additionally, Venmo isn't cooperating even though I have sufficient funds in my account. I followed all the necessary steps to use my discount without success and had to resort to calling Lyft. This ongoing issue with the service's quality is disappointing.

I am extremely frustrated by my recent experience with Uber. This morning, I requested an Uber for work, and despite being told the driver was 12 minutes away, I waited 10 minutes only to see no progress. I requested a cancellation to avoid a fee since the delay was not my fault. The driver canceled, but I was then allocated two more drivers, forcing me to cancel each time and incur charges. Reliant on Uber due to not having a car, I now spend more on rides than gas, causing financial strain. This added charge for a ride not taken is unacceptable. If not resolved with a refund, I am considering becoming a Lyft driver. I urgently request a refund of the trip fare and the $5 charge. Thank you. Best, K.

I am looking to purchase Uber rides for my 90-year-old father in San Mateo, California as a Christmas gift with my two sisters. We want the flexibility to add funds to the account and have either him or us (the three sisters) access it. I am seeking assistance to set this up before Christmas as the online information is insufficient. 1. Can he request Uber rides via phone call or does it have to be done solely through a smartphone? 2. He plans to travel to Fairfield, California monthly. Could you provide estimated costs for the trips and any senior discounts for longer rides? 3. We are not interested in "Go Grandma" due to extra charges per mile, which isn't suitable for us. 4. Is there a way to add money throughout the year for long rides while allowing him to manage his account for shorter trips and medical appointments?

I am reaching out for assistance on behalf of my partner, who is currently experiencing difficulties with Uber while in Australia. He is encountering issues with SMS verifications, despite not opting out of them. Additionally, his payment methods, which have been functional for the past two years, are suddenly not working. He is unable to remove these payment types as the app indicates they are the only ones on file, even though they are two distinct cards. This situation is distressing as he urgently needs transportation to medical appointments. We have tried following all available instructions to delete his account and create a new one, but the app is not cooperating. Our attempts to seek assistance through the Google account have been unfruitful. Our primary goal is to have his current account deleted so he can start afresh. The ongoing challenges with resolving these issues are causing significant frustration.