I am writing about my experience with Uber on ******* in Raleigh, NC at around *:**pm...
GetHuman-ubbergre's customer service issue with Uber from December 2018
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The issue in GetHuman-ubbergre's own words
I am writing about my experience with Uber on ******* in Raleigh, NC at around *:**pm. Again, I have to write you and ask to refund me $*.** for the waiting charge you added to my original amount you charged me. I entered the correct pick-up address of **** Sunday Drive. However, you guys changed the address to **** Sunday Drive, where I was NOT waiting. If your driver Juan could not find the correct pick-up place, it is not my problem. So I expect your courtesy to refund me the amount of $*.** for the extra charge for the driver’s waiting time. It is the principle of it, that I write to you. When I give an address to be picked up from, I expect that an Uber driver will know where to go. It happened to me before in Chicago, and I don’t want it to happen again. If i can’t rely on Uber to pick me up from where I indicated, then I will have to start using your competitors. Sorry about that. Please adjust what I owe accordingly. Thank you. Ursula Bergren
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